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Added 10 mins ago
WC
Gérant de rayon leader, aliments
Walmart Canada
Alma, QC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, and resolving…
Added 10 mins ago
WC
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart Canada
Valleyfield, PE
- Full-time
…through teaching and training. Ensure a high level of customer service while ensuring task…
Added 10 mins ago
WC
(CAN) Leader d'équipe, stockage 2
Walmart Canada
Valleyfield, PE
- Full-time
…through teaching and training. Ensure a high level of customer service while ensuring task…
Added 10 mins ago
AA
Responsable des têtes de versions avion / Version Manager (CPD VM)
Airbus Aircraft
Montreal, QC
- Full-time
…site, une politique de congés très concurrentielle, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel et application de…
Added 10 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the…
Added 10 mins ago
NF
Front End Assistant Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
…deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing…
Added 25 mins ago
TT
Operations Geologist - NAm Well Operations
Tetra Tech
Calgary, AB
- Full-time
Assist with logistics and provide technical support for Field Associates and communicate standard for high quality of service and monitor adherence
Added 25 mins ago
PT
Intermediate Mechanical Designer
Platinum Trailers
St. Marys, ON
- $55,000 to $75,000 CAD / year
- Full-time
…to build it. Founded in 2011, we’ve grown into a recognized leader in both trailer manufacturing and heavy equipment repair and service, and it’s that repair experience that gives us a real…
Added 25 mins ago
TA
Inventory and Component Repair Sr. Manager
Top Aces
Saguenay, QC
- Full-time
…training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC)…
Added 25 mins ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power…
Added 25 mins ago
CP
Packager
Contract Pharmaceuticals Limited
Mississauga, ON
- $41,000 to $46,000 CAD / year
- Contract
For more than 30 years CPL has partnered with the world’s leading pharmaceutical companies to provide full-service product development and manufacturing, singularly focused on innovation…
Added 40 mins ago
CG
General Manager Sure Stay Plus
Canalta Group
Drumheller, AB
- Full-time
…care. We're searching for a dynamic, passionate and innovative leader who embodies our vibrant spirit and is excited to shape the future of our hotel. If you are a forward-thinking…
Added 40 mins ago
M
Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Added 40 mins ago
BV
Biologist - Ecotoxicology (Signer)
Bureau Veritas
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 40 mins ago
W
(CAN) Leader d'équipe, stockage 2
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
…through teaching and training. Ensure a high level of customer service while ensuring task…
Added 40 mins ago
W
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
…through teaching and training. Ensure a high level of customer service while ensuring task…
Added 40 mins ago
W
Gérant de rayon leader, aliments
Walmart
Alma, QC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, and resolving…
Added 40 mins ago
UO
Career Advisor
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…centering attention on the values and needs of the person seeking service and creating an environment that encourages the development of self-efficacy, resilience, and career…
Added 40 mins ago
T
Customer Experience Associate - Future Opportunities
TD
Toronto, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 56 mins ago
A
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 1 hour ago
A
Ingénieur Qualité Fournisseurs / Supplier Quality Engineer
Actalent
MB · Saint-Laurent, MB
- $40 to $60 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 1 hour ago
A
Ingenieur Qualité Fourniseur
Actalent
MB · Saint-Laurent, MB
- $40 to $60 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 1 hour ago
A
Concepteur De Structures / Structural Designer
Actalent
MB · Saint-Laurent, MB
- $40 to $70 CAD / hour
- Contract
…production, le soutien à la certification et les modifications en…
Added 1 hour ago
MF
Technical Sales Representative
Master Flo Valve Inc.
Grande Prairie, AB
- Full-time
The chance to work for a global leader while enjoying the benefits of a privately-owned business
Added 1 hour ago
C
Manager, Activations and Programming
CBRE
Calgary, AB
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…

SGS

Senior Client Services Coordinator

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Coordinator guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing. The Sr. Client Services Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer satisfaction and business processes.

Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
Enters orders for supplies to ship to clients for sample collection.
Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
Provides quotes and reviews invoice pricing for sample submissions.
Performs other duties as assigned.

Qualifications

Technical Bachelor’s degree, Diploma or equivalent in Chemistry, or a related field required.

Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.
Adheres to internal standards, policies and procedures.
Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.

Additional Information

Salary: $27 to $29 per hour

Some benefit highlights:

80% coverage Health, Dental and Vision
Paid time off
RRSP Program Eligibility

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Compensation: CAD 27 - CAD 29 - hourly

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More about this job

Responsibilities

The Senior Client Services Coordinator acts as a primary liaison between clients and laboratory staff to manage project lifecycles from initial contact to final delivery. They provide technical guidance, resolve client disputes, and lead special projects to improve business processes and customer satisfaction.

Requirements

Candidates must hold a Bachelor’s degree or Diploma in Chemistry or a related field. A minimum of 5 years of relevant experience in client services or laboratory environments is required.

Skills

Client services
Laboratory liaison
Project management
Technical support
Analytical compatibility
Troubleshooting
Order management
Pricing review
Customer satisfaction
Method selection
Equipment selection
Dispute resolution

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Testing
Inspection
Certification
Sustainability
Quality
Integrity
Minerals
Laboratory
Analytical
Client advocate
Project management
Technical knowledge
Sampling
Invoicing
Methodology
Equipment
Compliance
Customer service

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