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Added 6 mins ago
OMNI Customer Fulfillment Associate
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Vaughan, ON
Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate**PART-TIME**
Walmart Canada
Bolton, ON
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) Deli Bakery Team Associate**PART-TIME**
Walmart Canada
Bolton, ON
Position Summary...A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and…
Added 6 mins ago
(CAN) Deli Bakery Team Associate
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Labrador City, NL
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
OMNI Customer Fulfillment Associate - ONLINE GROCERY
Walmart Canada
North Battleford, SK
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Calgary, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
St. Thomas, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Wasaga Beach, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) Associé, produits laitiers et surgelés
Walmart Canada
Magog, QC
Full-time
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 6 mins ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Vegreville, AB
Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 6 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Windsor, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
OMNI Customer Fulfillment Associate
Walmart Canada
Prince Albert, SK
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Cobourg, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) Customer Service Manager
Walmart Canada
Barrie, ON
$15 CAD / hour
Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 6 mins ago
OMNI Customer Fulfillment Associate
Walmart Canada
ON · Simcoe, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
Préposé au traitement des commandes OMNI
Walmart Canada
Rosemère, QC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
Front End Assistant Manager
Walmart Canada
Montreal, QC
Full-time
Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Fort McMurray, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Cambridge, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Fort McMurray, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
OMNI Customer Fulfillment Associate
Walmart Canada
Hawkesbury, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…

Shangri-La Group

Service Associate - Lead Bartender

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Experience: Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Shangri-La Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.

As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

As a Service Associate – Lead Bartender, through consistent application of Shangri-La’s Core Practices and effective hands on participation in the service, ensures the highest quality standards of the Bar operations. Shows creativity, personal commitment and a true sense of hospitality, making the most impact on guest experiences in the bar through consistent application of Shangri-La’s core practices, maximizing colleague, guest and owner satisfaction.

Key Responsibilities

Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
Through personal presence, style and personality, inspire a high level of warmth and professionalism amongst the bar service team, modeling a genuine personal commitment to service excellence and an emotional sense of gracious hospitality.
In conjunction with the management team develop the Bar and Beverage program of Shangri-La Toronto; and responsible for making changes to the cocktail and spirits menu based on guest feedback and creative initiatives in line with budgeted business goals.
Supervises the monthly inventory of the bar and is responsible for PAR levels as well as dialing ordering for the bar.
Creatively work towards coming up with Beverage promotions and partnerships in conjunction with the management team. Focus on creating memorable guest experiences.
Ensuring that all events and promotions are geared towards raising awareness of the bar in terms of Public and Trade relations.
Effectively coach and train all new members of the team on the beverage program and standards, provide performance feedback on a regular basis to the management team
Assist in identifying departmental training needs for monthly training plans.
Maintain expert knowledge of local bar trends and events
Evaluate standards of cleanliness, maintenance and presentation plus safety of the bar through inspections and in conjunction with the management team ensures areas of deficiency are resolved to achieve service expectations.
Ensures that the day-to-day operations of the bar meet and/or exceed the service standards and hotel’s operational policies which include SFSMS (food safety) requirements.
Attends daily / monthly communications meetings within the department, ensuring effective communication amongst colleagues
Ensures full compliance by the team with local laws as related to safe and responsible service of all alcohol

About You

Ability to identify areas of improvement and implement systems for improvement.
Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
Internal Service – appreciation that ‘internal customers’ (i.e. other colleagues) are considered strategic partners.
Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
Decision making – Able to prioritize, making prompt and reasonable decisions.
Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
Ethical and professional conduct – Fulfills responsibilities with highest integrity.
Technology proficiency – Operates and maintains all departmental equipment, fully competent with POS.
Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
Completion of a WSET certification, or equivalent wine education, is an asset.
Previous fine dining or luxury level service knowledge and training an asset.
Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
Current Smart Serve certification.
Must be eligible to work in Canada.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Apply About employer

More about this job

Responsibilities

The Lead Bartender is responsible for overseeing daily bar operations, developing beverage programs, and ensuring high-quality guest experiences. They also manage inventory, train staff, and maintain safety and cleanliness standards in accordance with hotel policies.

Requirements

Candidates must have at least 2 years of experience in a similar capacity, preferably in a luxury hotel setting. A valid Smart Serve certification is required, and WSET certification or equivalent wine education is considered an asset.

Skills

Bartending
Cocktail menu development
Inventory management
Staff training
Customer service
Leadership
Fine dining service
Wine knowledge
POS systems
Safety compliance
Public relations
Problem solving
Communication
Team management
Hospitality management

Benefits

Competitive benefits
Recognition programs
Colleague stay and travel perks
Structured learning and development pathways

Visa sponsorship

Not detected in the job text

Keywords

Bartender
Hospitality
Luxury Hotel
Beverage Program
Cocktail Menu
Inventory Control
PAR Levels
Smart Serve
WSET
Fine Dining
POS
Food Safety
SFSMS
Customer Experience
Team Leadership
Staff Training
Public Relations
Trade Relations
Service Standards
Alcohol Service

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