Desktop Support Engineer

Desktop Support Engineer / EUC Engineer L1 – Dispatch

Location: Rimouski, Quebec, Canada

Workplace Type: Onsite

Employment Type: Freelance / Independent Contractor

Work Arrangement: Dispatch-Based / On-Demand

Experience Level: L1 Desktop Support / EUC Support

About Sharp Brains:

Sharp Brains is a UK-headquartered global IT services company providing onsite IT support, network infrastructure, data center services, and technical field engineering solutions worldwide.

Job Overview:

We are currently seeking a Desktop Support Engineer / End User Computing (EUC) Engineer L1 for an onsite, dispatch-based opportunity in Rimouski, Quebec, Canada.

The ideal candidate will have hands-on experience in desktop support, hardware and software troubleshooting, end-user computing, and basic IT infrastructure support.

This is a freelance/independent contractor opportunity, where assignments are scheduled according to client requirements.

Please Note: This is not a guaranteed full-time position. The number of assignments and working hours will depend on client needs.

Key Responsibilities:

• Provide onsite L1 desktop and end-user IT support.
• Troubleshoot desktops, laptops, printers, and peripherals.
• Support Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Resolve basic LAN, Wi-Fi, and connectivity issues.
• Perform hardware installations, replacements, and device deployments.
• Handle IT support tickets and coordinate with remote technical teams.
• Perform Smart Hands and basic IMAC activities.

Requirements:

• Experience in Desktop Support, EUC, IT Support, or Field Services.
• Knowledge of Windows, Microsoft 365, and hardware troubleshooting.
• Basic understanding of networking and Active Directory.
• Strong troubleshooting and communication skills.
• Ability to travel to onsite client locations in Rimouski, QC.
• Legal authorization to work in Canada.
• French communication skills preferred.

How to Apply:

Interested candidates can apply through LinkedIn or share their updated resume, current location, contact details, and availability for onsite assignments.

Please confirm your willingness to work on a freelance, dispatch-based.

Shortlisted candidates will be contacted for an internal screening interview.