Desktop Support Engineer - Full Time
- Waterloo, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.
Key Responsibilities:
- Provide L1/L2 desktop and end-user technical support.
- Troubleshoot hardware, software, Windows OS, and connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Support Microsoft 365, Outlook, VPN, and business applications.
- Perform hardware replacements, software installations, and system configurations.
- Assist with Active Directory and user account management.
- Maintain ticket documentation and ensure timely resolution of technical issues.
Requirements:
- Previous experience in Desktop Support or IT Support.
- Strong knowledge of Windows operating systems and computer hardware.
- Familiarity with Microsoft 365, Active Directory, and ticketing systems.
- Good troubleshooting, communication, and customer service skills.
- Ability to work independently and provide consistent full-time support.
Engagement Details:
- Full-time position.
- 1099 Independent Contractor agreement.
- Long-term engagement opportunity.
More about this job
Responsibilities
Provide Level 1 and Level 2 desktop and end-user support, troubleshooting hardware, software, Windows, and connectivity issues. Install and maintain computers and peripherals, support business applications and user accounts, and document tickets through timely resolution.
Requirements
Previous desktop or IT support experience and strong knowledge of Windows operating systems and computer hardware are required. Familiarity with Microsoft 365, Active Directory, and ticketing systems, along with troubleshooting, communication, and customer service skills, is expected.
Skills
- Desktop Support
- End-User Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows Operating Systems
- Computer Hardware
- Connectivity Troubleshooting
- Microsoft 365
- Outlook
- VPN
- Active Directory
- User Account Management
- Ticketing Systems
- System Configuration
- Customer Service
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Level 1 Support
- Level 2 Support
- Desktop Support
- End-User Technical Support
- Hardware
- Software
- Windows Operating Systems
- Connectivity
- Desktops
- Laptops
- Printers
- Peripherals
- Microsoft 365
- Outlook
- VPN
- Business Applications
- Hardware Replacement
- Software Installation
- System Configuration
- Active Directory
- User Account Management
- Ticket Documentation
- Ticketing Systems
- Troubleshooting
- Customer Service
- 1099 Independent Contractor