Desktop Support Engineer L1/L2
- Rimouski, QC, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Contract Type: 1099 / Freelance Independent Contractor
Work Arrangement: Onsite – Contract Dispatch
Sharp Brains is seeking an experienced Deskside Support Engineer (L1/L2) for an onsite technical support opportunity.
Key Responsibilities- Provide end-to-end technical support for desktop and laptop systems, including hardware, software, and connectivity troubleshooting.
- Perform IMAC (Install, Move, Add, Change) activities and break/fix support.
- Manage desktop device configuration, OS imaging, patching, and hardware replacements.
- Utilize SCCM, Microsoft Intune, and ServiceNow for device management and ticket resolution.
- Install and update approved software in accordance with IT policies.
- Provide deskside and remote support for Microsoft 365, Outlook, VPN clients, and business applications.
- Ensure compliance with IT security policies, antivirus requirements, and endpoint protection standards.
- Deliver VIP support and assist with critical technical escalations.
- Troubleshoot printers, scanners, and other peripheral devices.
- Assist with Active Directory and basic user account management.
- Provide smart hands support and maintain accurate technical documentation.
- Support Windows environments, mobile devices, and basic macOS systems.
- Follow ITIL practices for incident, problem, and service request management.
- Previous experience in Desktop Support, Deskside Support, or EUC Support (L1/L2).
- Strong knowledge of Windows operating systems and hardware troubleshooting.
- Familiarity with Microsoft 365, Active Directory, SCCM, Intune, and ServiceNow.
- Experience with IMAC, device deployment, and break/fix activities.
- Strong communication and customer support skills.
- Ability to provide independent onsite technical support.
Interested professionals can apply through LinkedIn or share their updated resume at:
areeb.mustafa@sharpbrains.global
Please mention "Deskside Support Engineer L1/L2" in your application.
Sharp Brains looks forward to connecting with qualified professionals!
More about this job
Responsibilities
Provide onsite and remote support for desktop and laptop systems, including troubleshooting, IMAC activities, device configuration, imaging, patching, and break/fix work. Manage support tickets and endpoint devices using SCCM, Intune, and ServiceNow, while assisting users, handling escalations, and maintaining security compliance and technical documentation.
Requirements
Candidates should have prior L1/L2 desktop, deskside, or EUC support experience and strong Windows and hardware troubleshooting knowledge. Familiarity with Microsoft 365, Active Directory, SCCM, Intune, ServiceNow, IMAC, device deployment, and break/fix work is required, along with strong communication skills and the ability to work independently onsite.
Skills
- Desktop Support
- Deskside Support
- Windows Troubleshooting
- Hardware Troubleshooting
- Microsoft 365
- Active Directory
- SCCM
- Microsoft Intune
- ServiceNow
- IMAC
- Device Deployment
- OS Imaging
- Patch Management
- Break/Fix Support
- ITIL
- Customer Support
Visa sponsorship
Not detected in the job text
Hiring contact email
areeb.mustafa@sharpbrains.global
Categories
- Technology
- Customer Service & Support
Keywords
- Desktop Support
- Deskside Support
- EUC Support
- Windows
- Desktop Systems
- Laptop Systems
- Hardware Troubleshooting
- Software Troubleshooting
- Connectivity Troubleshooting
- IMAC
- Break/Fix
- Device Configuration
- OS Imaging
- Patch Management
- SCCM
- Microsoft Intune
- ServiceNow
- Microsoft 365
- Outlook
- VPN
- Active Directory
- Endpoint Protection
- Antivirus
- Printers
- Scanners
- Mobile Devices
- macOS
- ITIL
- Incident Management
- VIP Support