End User Support Specialist

Job Overview

We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate should have practical experience with Microsoft 365 administration, user provisioning, access management, Windows desktop support, and basic endpoint management.

The role involves supporting users throughout their IT lifecycle, including account creation, access provisioning, laptop configuration, software installation, troubleshooting, and resolving day-to-day technical issues.

Key Responsibilities

1. Microsoft 365 & User Administration

• Manage user accounts through the Microsoft 365 Admin Center.
• Create, update, disable, and manage user accounts.
• Assign and manage Microsoft 365 licenses.
• Configure and manage user mailboxes and basic Microsoft 365 services.
• Assist with onboarding and offboarding activities, including account setup and access removal.
• Support users with Outlook, Microsoft Teams, OneDrive, and other Microsoft 365 applications.

2. Azure Active Directory / Microsoft Entra ID & Access Management

• Perform basic user and group management in Azure Active Directory (Microsoft Entra ID).
• Create and manage user accounts, security groups, and distribution groups.
• Assist with password resets, account unlocks, and access provisioning.
• Manage basic permissions and user access according to established procedures.
• Support authentication and account access-related issues.

3. SCCM & Endpoint Management

• Basic working knowledge of Microsoft System Center Configuration Manager (SCCM).
• Assist with software deployment, installation, and updates.
• Support endpoint configuration and device management.
• Assist with operating system deployment, imaging, and application installations.
• Troubleshoot basic software deployment and endpoint-related issues.

4. Group Policy Management

• Basic understanding of Windows Group Policy.
• Assist with applying and troubleshooting Group Policy settings.
• Understand how policies affect user accounts, desktop environments, and devices.
• Support basic access and configuration policies within a Windows domain environment.

5. Desktop & End-User Support

• Provide Level 1 support for Windows desktops and laptops.
• Troubleshoot operating system, hardware, and software issues.
• Configure and prepare laptops for new users.
• Install and configure standard applications, drivers, and peripherals.
• Troubleshoot printers, monitors, docking stations, and other workplace devices.
• Resolve basic connectivity issues involving LAN, Wi-Fi, and VPN.
• Log, track, and update incidents and service requests through a ticketing system.
• Escalate complex technical issues to Level 2 or relevant infrastructure teams.

Required Skills & Qualifications

• 1–3 years of experience in EUC support, desktop support, or IT helpdesk.
• Practical knowledge of Microsoft 365 Admin Center and user administration.
• Understanding of Azure Active Directory / Microsoft Entra ID.
• Experience with user provisioning, account management, and access control.
• Basic working knowledge of SCCM for software deployment and endpoint management.
• Understanding of Windows Group Policy and Active Directory environments.
• Good knowledge of Windows 10/11 desktop troubleshooting.
• Familiarity with laptop configuration, software installation, and hardware troubleshooting.
• Basic understanding of Microsoft Office, Outlook, Teams, and OneDrive.
• Familiarity with IT service management and ticketing systems.
• Good communication and end-user support skills.

Preferred Skills

• Exposure to Microsoft Intune and endpoint management.
• Basic knowledge of PowerShell scripting.
• Familiarity with Active Directory Group Policy administration.
• Understanding of device onboarding, imaging, and patch management.
• Knowledge of ITIL-based incident and service request management.