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Added 22 mins ago
Events Sales Specialist | Sports, Festivals & Community Events
Rogers Communications
Toronto, ON
…reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter…
Added 36 mins ago
TM
Senior Program Underwriting Specialist
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
…solutions-based approach to program underwriting, and high customer service for our delegated underwriting authority…
Added 36 mins ago
SI
Community & Industry Engagement Specialist
Saskatchewan Indian Institute of Technologies (SIIT)
SK
- Full-time
The Community & Industry Engagement Specialist will play a crucial role in promoting corporate citizenship by fostering relationships with local businesses and organizations to create…
Added 1 hour ago
B
Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 1 hour ago
SI
Fitting Specialist / Customer Service
Stitch It
Toronto, ON
- Full-time
I am looking for a customer-focused individual with a strong understanding of clothing construction, garment fit and alterations. As a Fitting Specialist, you will work directly with…
Added 2 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Topring est une entreprise fièrement canadienne, bien établie à Granby, qui met son expertise en air comprimé au service des secteurs manufacturier, automobile et de la construction. Grâce…
Added 2 hours ago
I
Territory Account Manager
Insight
Montreal, QC
- Full-time
…universitaires de commerce, des formations en vente, des formations au service client ou à l'industrie informatique sont…
Added 2 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
comprimé au service des secteurs manufacturier, automobile et de la
Added 2 hours ago
NI
Procurement Specialist
Nanometrics Inc.
Ottawa, ON
- Full-time
Reporting to the Director, Supply Chain, the Procurement Specialist is responsible for ensuring that materials are purchased and delivered on time to ensure ongoing production needs are…
Added 2 hours ago
ST
LTL Freight Pricing & Inside Sales Specialist
Steele's Transportation Group
Calgary, AB
- Full-time
…building a reputation for dependable freight transportation and customer service. Operating as part of FMi Logistics Group Inc., Steele’s provides scheduled less-than-truckload (LTL)…
Added 3 hours ago
EC
Event Technical Specialist - Ottawa Office, Full Time
Encore Canada
Ottawa, ON
- Full-time
3-4 years of customer service or hospitality experience is preferred.
Added 3 hours ago
DG
Senior Specialist, Debt Solutions
Doane Grant Thornton LLP
AB · Edmonton, AB
- Full-time
As a Senior Specialist, Debt Solutions, your responsibilities will include:
Added 3 hours ago
EC
Event Senior Technical Specialist - Audio, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
4-5 years of customer service or hospitality experience is preferred.
Added 3 hours ago
EC
Event Senior Technical Specialist - Projection, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
4-5 years of customer service or hospitality experience is preferred.
Added 3 hours ago
EC
Event Senior Technical Specialist - Lighting, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
4-5 years of customer service or hospitality experience is preferred.
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Alexis Whitecourt 232, AB
- Part-time
Always put the Customer first and provides superior customer service
Added 3 hours ago
TS
Maintenance Technician, Luxury Residential
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Provide a high level of customer service while interacting with residents, visitors, contractors, and other members of the property team
Added 3 hours ago
K
Transportation Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
…and reverse logistics shipments. Ensuring a high quality of customer service, meeting the transportation requirements of the client as well as the end user while adhering to the standards…
Added 3 hours ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 3 hours ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
Do you want to join a long-established specialist business that invests in its people through hands-on training and gives you the autonomy to make decisions and grow accounts your way?
Added 3 hours ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 3 hours ago
DG
Senior Specialist, Debt Solutions
Doane Grant Thornton LLP
Vancouver, BC
- Full-time
As a Senior Specialist, Debt Solutions, your responsibilities will include:
Added 3 hours ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Provide superior customer service and stewardship to digital donors and fundraisers.
Added 3 hours ago
A
Product Owner Senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Régime d’épargne-retraite offert après 3 mois de service
Added 3 hours ago
RC
Operations Support Specialist
Robertson College
Edmonton, AB
- Full-time
Strong communication and customer service skills, and the ability to build and maintain effective working relationships with students, stakeholders, and team members.

Sharp Brains

End User Support Specialist

Windsor, ON, Canada

$3,500 to $4,200 CAD / month · Full-time

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Job details

Pay: $3,500 to $4,200 CAD / month
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Overview

We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate should have practical experience with Microsoft 365 administration, user provisioning, access management, Windows desktop support, and basic endpoint management.

The role involves supporting users throughout their IT lifecycle, including account creation, access provisioning, laptop configuration, software installation, troubleshooting, and resolving day-to-day technical issues.

Key Responsibilities

1. Microsoft 365 & User Administration

Manage user accounts through the Microsoft 365 Admin Center.
Create, update, disable, and manage user accounts.
Assign and manage Microsoft 365 licenses.
Configure and manage user mailboxes and basic Microsoft 365 services.
Assist with onboarding and offboarding activities, including account setup and access removal.
Support users with Outlook, Microsoft Teams, OneDrive, and other Microsoft 365 applications.

2. Azure Active Directory / Microsoft Entra ID & Access Management

Perform basic user and group management in Azure Active Directory (Microsoft Entra ID).
Create and manage user accounts, security groups, and distribution groups.
Assist with password resets, account unlocks, and access provisioning.
Manage basic permissions and user access according to established procedures.
Support authentication and account access-related issues.

3. SCCM & Endpoint Management

Basic working knowledge of Microsoft System Center Configuration Manager (SCCM).
Assist with software deployment, installation, and updates.
Support endpoint configuration and device management.
Assist with operating system deployment, imaging, and application installations.
Troubleshoot basic software deployment and endpoint-related issues.

4. Group Policy Management

Basic understanding of Windows Group Policy.
Assist with applying and troubleshooting Group Policy settings.
Understand how policies affect user accounts, desktop environments, and devices.
Support basic access and configuration policies within a Windows domain environment.

5. Desktop & End-User Support

Provide Level 1 support for Windows desktops and laptops.
Troubleshoot operating system, hardware, and software issues.
Configure and prepare laptops for new users.
Install and configure standard applications, drivers, and peripherals.
Troubleshoot printers, monitors, docking stations, and other workplace devices.
Resolve basic connectivity issues involving LAN, Wi-Fi, and VPN.
Log, track, and update incidents and service requests through a ticketing system.
Escalate complex technical issues to Level 2 or relevant infrastructure teams.

Required Skills & Qualifications

1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Practical knowledge of Microsoft 365 Admin Center and user administration.
Understanding of Azure Active Directory / Microsoft Entra ID.
Experience with user provisioning, account management, and access control.
Basic working knowledge of SCCM for software deployment and endpoint management.
Understanding of Windows Group Policy and Active Directory environments.
Good knowledge of Windows 10/11 desktop troubleshooting.
Familiarity with laptop configuration, software installation, and hardware troubleshooting.
Basic understanding of Microsoft Office, Outlook, Teams, and OneDrive.
Familiarity with IT service management and ticketing systems.
Good communication and end-user support skills.

Preferred Skills

Exposure to Microsoft Intune and endpoint management.
Basic knowledge of PowerShell scripting.
Familiarity with Active Directory Group Policy administration.
Understanding of device onboarding, imaging, and patch management.
Knowledge of ITIL-based incident and service request management.

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More about this job

Responsibilities

Provide Level 1 support for Windows devices, Microsoft 365 applications, user accounts, and access issues, including onboarding and offboarding. Configure and manage endpoints, deploy software, troubleshoot workplace technology, document service requests, and escalate complex issues.

Requirements

Requires 1–3 years of EUC, desktop support, or helpdesk experience, with practical knowledge of Microsoft 365 administration, Entra ID, user provisioning, SCCM, Group Policy, and Windows troubleshooting. Strong communication and end-user support skills are expected; exposure to Intune, PowerShell, imaging, patch management, and ITIL is preferred.

Skills

Microsoft 365 Administration
User Provisioning
Access Management
Microsoft Entra ID
SCCM
Endpoint Management
Windows Group Policy
Windows 10/11 Troubleshooting
Desktop Support
Hardware Troubleshooting
Software Installation
Laptop Configuration
Microsoft Outlook
Microsoft Teams
OneDrive
Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

End User Computing
Level 1 IT Support
Microsoft 365
Microsoft 365 Admin Center
Azure Active Directory
Microsoft Entra ID
SCCM
Microsoft Intune
Windows 10/11
Windows Group Policy
Active Directory
User Provisioning
Access Management
Account Management
Endpoint Management
Software Deployment
Operating System Deployment
Device Imaging
Patch Management
PowerShell
Microsoft Outlook
Microsoft Teams
OneDrive
VPN
ITIL
Incident Management
Service Request Management
Ticketing System

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