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Added 12 mins ago
A
Product Owner Senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 12 mins ago
GS
Ingénieur Instrumentation Essais en Vol (Senior)
Groupe SII
Montreal, QC
- Full-time
As part of its flight test activities, a major player in the aerospace industry is looking for a test instrumentation specialist to strengthen its teams within the Flight Test Center. You…
Added 13 mins ago
RT
Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
Added 13 mins ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Added 13 mins ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 13 mins ago
B
Mortgage Specialist
BMO
Cobourg, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 13 mins ago
BB
Product Data Specialist I
Best Buy Canada
Newmarket, ON
- Full-time
We’re looking for a detail-oriented Product Data Specialist to help manage and improve product information across our digital channels.
Added 27 mins ago
M
Customer Service Representative
MigMig
Vancouver, BC
- Part-time
As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup…
Added 27 mins ago
GO
Placement Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
The Government of Manitoba is seeking a skilled and collaborative Placement Specialist to join the Return to Work and Accommodation Services Unit (RASU) within the Workforce Relations…
Added 28 mins ago
I
Quality Specialist I (Day Shift)
Integra
Harrow, ON
- Full-time
The Quality Specialist I is responsible for ensuring compliance with working drawings, specifications, processes, standards and best practices.
Added 28 mins ago
BC
HR Specialist, People Services
Belron Canada inc
Montreal, QC
- Full-time
Added 28 mins ago
H
Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Reporting to the Provincial Manager, Healthy Future Sask, the Biobank Specialist is a provincial position responsible for the design, development, implementation, training, management,…
Added 28 mins ago
R
Marketing Specialist
RhythmQ
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
…over 5x in the last 3 years? We're hiring a hands-on Marketing Specialist to help build a modern B2B marketing function. You'll get real ownership from day one, exposure to every part of…
Added 28 mins ago
SC
People Partner
SLR Consulting
Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
Work with Senior People Partners and specialist teams on complex or region-wide change programs.
Added 42 mins ago
CU
Contracts and Agreements Specialist
Carleton University
Ottawa, ON
- Other
Job Title: Contracts and Agreements Specialist
Added 42 mins ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 42 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 42 mins ago
T&
Associate Director
Turner & Townsend
Toronto, ON
- Full-time
Ability to work effectively across disciplines and bring together specialist input into a coherent client solution.
Added 57 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Added 57 mins ago
U
Cloud Infrastructure Specialist
UST
ON · Ontario, Canada
- Full-time
Seeking an experienced Cloud Infrastructure Specialist to manage, support, and optimize enterprise cloud and infrastructure environments, ensuring high availability, security, scalability,…
Added 57 mins ago
AE
Human Resources Administrative Specialist
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Added 57 mins ago
AE
Underground Emergency Response Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Added 57 mins ago
OC
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon Canada
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 57 mins ago
PG
Lab Systems Support Specialist
Pacer Group
Charlottetown, PE
- $23 to $25 CAD / hour
- Contract
Job Title: Laboratory Software Administrator / Lab Systems Support Specialist
Added 57 mins ago
R
Senior Bilingual Talent Acquisition Specialist (People and Culture) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a Senior Bilingual Talent Acquisition Specialist reporting to the Manager of Talent Acquisition in Montreal, you will play a key role in supporting the organization’s various business…

Sharp Brains

End User Support Specialist

Windsor, ON, Canada

$3,500 to $4,200 CAD / month · Full-time

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Job details

Pay: $3,500 to $4,200 CAD / month
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Overview

We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate should have practical experience with Microsoft 365 administration, user provisioning, access management, Windows desktop support, and basic endpoint management.

The role involves supporting users throughout their IT lifecycle, including account creation, access provisioning, laptop configuration, software installation, troubleshooting, and resolving day-to-day technical issues.

Key Responsibilities

1. Microsoft 365 & User Administration

Manage user accounts through the Microsoft 365 Admin Center.
Create, update, disable, and manage user accounts.
Assign and manage Microsoft 365 licenses.
Configure and manage user mailboxes and basic Microsoft 365 services.
Assist with onboarding and offboarding activities, including account setup and access removal.
Support users with Outlook, Microsoft Teams, OneDrive, and other Microsoft 365 applications.

2. Azure Active Directory / Microsoft Entra ID & Access Management

Perform basic user and group management in Azure Active Directory (Microsoft Entra ID).
Create and manage user accounts, security groups, and distribution groups.
Assist with password resets, account unlocks, and access provisioning.
Manage basic permissions and user access according to established procedures.
Support authentication and account access-related issues.

3. SCCM & Endpoint Management

Basic working knowledge of Microsoft System Center Configuration Manager (SCCM).
Assist with software deployment, installation, and updates.
Support endpoint configuration and device management.
Assist with operating system deployment, imaging, and application installations.
Troubleshoot basic software deployment and endpoint-related issues.

4. Group Policy Management

Basic understanding of Windows Group Policy.
Assist with applying and troubleshooting Group Policy settings.
Understand how policies affect user accounts, desktop environments, and devices.
Support basic access and configuration policies within a Windows domain environment.

5. Desktop & End-User Support

Provide Level 1 support for Windows desktops and laptops.
Troubleshoot operating system, hardware, and software issues.
Configure and prepare laptops for new users.
Install and configure standard applications, drivers, and peripherals.
Troubleshoot printers, monitors, docking stations, and other workplace devices.
Resolve basic connectivity issues involving LAN, Wi-Fi, and VPN.
Log, track, and update incidents and service requests through a ticketing system.
Escalate complex technical issues to Level 2 or relevant infrastructure teams.

Required Skills & Qualifications

1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Practical knowledge of Microsoft 365 Admin Center and user administration.
Understanding of Azure Active Directory / Microsoft Entra ID.
Experience with user provisioning, account management, and access control.
Basic working knowledge of SCCM for software deployment and endpoint management.
Understanding of Windows Group Policy and Active Directory environments.
Good knowledge of Windows 10/11 desktop troubleshooting.
Familiarity with laptop configuration, software installation, and hardware troubleshooting.
Basic understanding of Microsoft Office, Outlook, Teams, and OneDrive.
Familiarity with IT service management and ticketing systems.
Good communication and end-user support skills.

Preferred Skills

Exposure to Microsoft Intune and endpoint management.
Basic knowledge of PowerShell scripting.
Familiarity with Active Directory Group Policy administration.
Understanding of device onboarding, imaging, and patch management.
Knowledge of ITIL-based incident and service request management.

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More about this job

Responsibilities

Provide Level 1 support for Windows devices, Microsoft 365 applications, user accounts, and access issues, including onboarding and offboarding. Configure and manage endpoints, deploy software, troubleshoot workplace technology, document service requests, and escalate complex issues.

Requirements

Requires 1–3 years of EUC, desktop support, or helpdesk experience, with practical knowledge of Microsoft 365 administration, Entra ID, user provisioning, SCCM, Group Policy, and Windows troubleshooting. Strong communication and end-user support skills are expected; exposure to Intune, PowerShell, imaging, patch management, and ITIL is preferred.

Skills

Microsoft 365 Administration
User Provisioning
Access Management
Microsoft Entra ID
SCCM
Endpoint Management
Windows Group Policy
Windows 10/11 Troubleshooting
Desktop Support
Hardware Troubleshooting
Software Installation
Laptop Configuration
Microsoft Outlook
Microsoft Teams
OneDrive
Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

End User Computing
Level 1 IT Support
Microsoft 365
Microsoft 365 Admin Center
Azure Active Directory
Microsoft Entra ID
SCCM
Microsoft Intune
Windows 10/11
Windows Group Policy
Active Directory
User Provisioning
Access Management
Account Management
Endpoint Management
Software Deployment
Operating System Deployment
Device Imaging
Patch Management
PowerShell
Microsoft Outlook
Microsoft Teams
OneDrive
VPN
ITIL
Incident Management
Service Request Management
Ticketing System

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