Freelance Desktop Support Engineer L1/L2

Urgent Hiring – Onsite Deskside Support Engineer (L1/L2)

• Contract Type: 1099 / Freelance Independent Contractor Work Arrangement: Onsite – Contract Full Time

Sharp Brains is seeking an experienced Deskside Support Engineer (L1/L2) for an onsite technical support opportunity.

Key Responsibilities

Provide end-to-end technical support for desktop and laptop systems, including hardware, software, and connectivity troubleshooting.

• Perform IMAC (Install, Move, Add, Change) activities and break/fix support.
• Manage desktop device configuration, OS imaging, patching, and hardware replacements.
• Utilize SCCM, Microsoft Intune, and ServiceNow for device management and ticket resolution.
• Install and update approved software in accordance with IT policies.
• Provide deskside and remote support for Microsoft 365, Outlook, VPN clients, and business applications.
• Ensure compliance with IT security policies, antivirus requirements, and endpoint protection standards.
• Deliver VIP support and assist with critical technical escalations.
• Troubleshoot printers, scanners, and other peripheral devices.
• Assist with Active Directory and basic user account management.
• Provide smart hands support and maintain accurate technical documentation.
• Support Windows environments, mobile devices, and basic macOS systems.
• Follow ITIL practices for incident, problem, and service request management.
• Required Qualifications Previous experience in Desktop Support, Deskside Support, or EUC Support (L1/L2).
• Strong knowledge of Windows operating systems and hardware troubleshooting.
• Familiarity with Microsoft 365, Active Directory, SCCM, Intune, and ServiceNow.
• Experience with IMAC, device deployment, and break/fix activities.
• Strong communication and customer support skills.
• Ability to provide independent onsite technical support.
• How to Apply Interested professionals can apply through LinkedIn or share their updated resume at:areeb.mustafa@sharpbrains.globalPlease mention "Desktop Support Engineer L1/L2" in your application. Sharp Brains looks forward to connecting with qualified professionals!