Information Technology Support Specialist
- Waterloo, ON, Canada
Full-time
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Original job description
IT Support Specialist
Location: Waterloo, Ontario, Canada
Job Type: Full Time (Contract-Based)
Experience: 3–5 Years
Job Overview
We are looking for an experienced IT Support Specialist to provide Level 2 technical support for end-user computing environments. The ideal candidate should have strong troubleshooting skills and hands-on experience with Windows systems, Microsoft 365, endpoint management, and enterprise IT support.
Key Responsibilities:
- Provide L2 support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows 10/11, hardware, software, and application issues.
- Support Microsoft 365, Outlook, Teams, and Active Directory.
- Work with SCCM/MECM and Microsoft Intune for endpoint management.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, and connectivity issues.
- Manage incidents and service requests using ITSM tools such as ServiceNow.
- Handle escalations, device imaging, software deployment, and patch management.
- Maintain documentation and ensure SLA compliance.
Requirements:
- 3–5 years of experience in EUC, desktop support, or IT support.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Hands-on experience with Intune, SCCM, and ServiceNow.
- Excellent troubleshooting and communication skills.
- Ability to provide onsite technical support independently.
Interested candidates: Please share your updated CV via direct message or comment below.
#Hiring #EUC #EUCEngineer #DesktopSupport #ITSupport #TechnicalSupport #ITJobs #MicrosoftIntune #SCCM #ServiceNow
More about this job
Responsibilities
Provide Level 2 support for end-user devices, Windows systems, Microsoft 365 applications, and network connectivity issues. Manage incidents and service requests, escalations, device imaging, software deployment, patching, documentation, and SLA compliance.
Requirements
Requires 3–5 years of experience in end-user computing, desktop support, or IT support, with strong knowledge of Windows, Microsoft 365, and Active Directory. Candidates should have hands-on experience with Intune, SCCM, and ServiceNow, along with strong troubleshooting and communication skills and the ability to provide onsite support independently.
Skills
- Windows 10/11
- Microsoft 365
- Active Directory
- Microsoft Intune
- SCCM/MECM
- ServiceNow
- Desktop Support
- Endpoint Management
- Hardware Troubleshooting
- Software Troubleshooting
- LAN
- Wi-Fi
- VPN
- DNS
- Device Imaging
- Patch Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Level 2 Support
- End-User Computing
- Desktop Support
- Windows 10/11
- Microsoft 365
- Outlook
- Microsoft Teams
- Active Directory
- SCCM/MECM
- Microsoft Intune
- Endpoint Management
- ServiceNow
- IT Service Management
- Incident Management
- Service Requests
- Hardware Troubleshooting
- Software Troubleshooting
- LAN
- Wi-Fi
- VPN
- DNS
- Device Imaging
- Software Deployment
- Patch Management
- SLA Compliance
- Enterprise IT Support