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Sharp Brains

Information Technology Support Specialist

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

IT Support Specialist

Location: Waterloo, Ontario, Canada

Job Type: Full Time (Contract-Based)

Experience: 3–5 Years

Job Overview

We are looking for an experienced IT Support Specialist to provide Level 2 technical support for end-user computing environments. The ideal candidate should have strong troubleshooting skills and hands-on experience with Windows systems, Microsoft 365, endpoint management, and enterprise IT support.

Key Responsibilities:

Provide L2 support for desktops, laptops, printers, and peripherals.
Troubleshoot Windows 10/11, hardware, software, and application issues.
Support Microsoft 365, Outlook, Teams, and Active Directory.
Work with SCCM/MECM and Microsoft Intune for endpoint management.
Troubleshoot LAN, Wi-Fi, VPN, DNS, and connectivity issues.
Manage incidents and service requests using ITSM tools such as ServiceNow.
Handle escalations, device imaging, software deployment, and patch management.
Maintain documentation and ensure SLA compliance.

Requirements:

3–5 years of experience in EUC, desktop support, or IT support.
Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
Hands-on experience with Intune, SCCM, and ServiceNow.
Excellent troubleshooting and communication skills.
Ability to provide onsite technical support independently.

Interested candidates: Please share your updated CV via direct message or comment below.

#Hiring #EUC #EUCEngineer #DesktopSupport #ITSupport #TechnicalSupport #ITJobs #MicrosoftIntune #SCCM #ServiceNow

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More about this job

Responsibilities

Provide Level 2 support for end-user devices, Windows systems, Microsoft 365 applications, and network connectivity issues. Manage incidents and service requests, escalations, device imaging, software deployment, patching, documentation, and SLA compliance.

Requirements

Requires 3–5 years of experience in end-user computing, desktop support, or IT support, with strong knowledge of Windows, Microsoft 365, and Active Directory. Candidates should have hands-on experience with Intune, SCCM, and ServiceNow, along with strong troubleshooting and communication skills and the ability to provide onsite support independently.

Skills

Windows 10/11
Microsoft 365
Active Directory
Microsoft Intune
SCCM/MECM
ServiceNow
Desktop Support
Endpoint Management
Hardware Troubleshooting
Software Troubleshooting
LAN
Wi-Fi
VPN
DNS
Device Imaging
Patch Management

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
End-User Computing
Desktop Support
Windows 10/11
Microsoft 365
Outlook
Microsoft Teams
Active Directory
SCCM/MECM
Microsoft Intune
Endpoint Management
ServiceNow
IT Service Management
Incident Management
Service Requests
Hardware Troubleshooting
Software Troubleshooting
LAN
Wi-Fi
VPN
DNS
Device Imaging
Software Deployment
Patch Management
SLA Compliance
Enterprise IT Support

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