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Added 5 mins ago
A
Product Owner Senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Régime d’épargne-retraite offert après 3 mois de service
Added 5 mins ago
RC
Operations Support Specialist
Robertson College
Edmonton, AB
- Full-time
Strong communication and customer service skills, and the ability to build and maintain effective working relationships with students, stakeholders, and team members.
Added 6 mins ago
RT
Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively…
Added 6 mins ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 6 mins ago
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Mortgage Specialist
BMO
Cobourg, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 20 mins ago
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Customer Service Representative
MigMig
Vancouver, BC
- Part-time
As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup…
Added 20 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provides excellent customer service and contributes to positively to teamwork and collaborative working relationships
Added 21 mins ago
BC
HR Specialist, People Services
Belron Canada inc
Montreal, QC
- Full-time
Do you enjoy helping people, simplifying HR processes and finding practical solutions? At Belron Canada, put your service mindset and attention to detail to work creating a positive…
Added 21 mins ago
Pension Specialist
UFA Co-operative Ltd.
Calgary, AB
We are growing and are currently seeking a detail-oriented and service-focused Pension Specialist to support the administration, governance, and continuous improvement of the organization's…
Added 21 mins ago
LA
Client Success Manager/Google Ads Specialist for a digital marketing agency
Limitless Agency
Remote, Canada
- $42,000 to $48,000 USD / year
- Full-time
- Remote
Client Success Manager + Google Ads Specialist
Added 21 mins ago
Senior Commercial Engineer
Gibson Energy
AB · Calgary, AB
The Commercial Engineer recommends the technical scope development of supported external-customer business cases through pre-front end engineering design (Pre-FEED)/Class 4. Reporting to…
Added 35 mins ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 35 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 35 mins ago
R
Mortgage Specialist Assistant
RBC
Ottawa, ON
- Part-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 35 mins ago
TC
Abilities Management Consultant
The Corporation of The City of Victoria
Victoria, BC
- Other
Excellent oral and written communication skills, including effective listening, conflict resolution, and commitment to customer service.
Added 50 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 50 mins ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
The incumbent is responsible for assigned deliverables, aligning workload and focus on key tasks to deliver as per service commitment, as well as leveraging expertise and skill set to…
Added 50 mins ago
MP
Donor Relations Coordinator
Mission Possible
Vancouver, BC
- Part-time
Coordinate with the Communications Specialist on event communications and donor-facing materials
Added 50 mins ago
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Customer Fulfillment Representative
Veolia | North America
Oakville, ON
- Full-time
…reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing issues. In this role, you will…
Added 50 mins ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Excellent written and verbal communication skills along with a strong customer service orientation.
Added 50 mins ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
- Full-time
Provide friendly customer service to foster relationship building with our external partners and clients
Added 50 mins ago
H
Hearing Instrument Specialist or Audiologist
HearCANADA
Moncton, NB
- Contract
Comfortability in making product and service recommendations to clients and providing patient-centric education to clients to ensure product adoption
Added 50 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Komoka, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 50 mins ago
N(
Indigenous Recruitment Specialist, Nîsôhkamâtotân Centre
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…and the Student Recruitment team. The Indigenous Recruitment Specialist works closely with the members of both teams to support NAIT’s Indigenous enrolment, and diversity and inclusion…
Added 50 mins ago
AO
System Support Specialist
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Full-time
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on…

Sharp Brains

Information Technology Support Technician

Windsor, ON, Canada

$3,500 to $4,400 CAD / month · Full-time

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Applications open in a new tab.

Job details

Pay: $3,500 to $4,400 CAD / month
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Overview

We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate should have practical experience with Microsoft 365 administration, user provisioning, access management, Windows desktop support, and basic endpoint management.

The role involves supporting users throughout their IT lifecycle, including account creation, access provisioning, laptop configuration, software installation, troubleshooting, and resolving day-to-day technical issues.

Key Responsibilities

1. Microsoft 365 & User Administration

Manage user accounts through the Microsoft 365 Admin Center.
Create, update, disable, and manage user accounts.
Assign and manage Microsoft 365 licenses.
Configure and manage user mailboxes and basic Microsoft 365 services.
Assist with onboarding and offboarding activities, including account setup and access removal.
Support users with Outlook, Microsoft Teams, OneDrive, and other Microsoft 365 applications.

2. Azure Active Directory / Microsoft Entra ID & Access Management

Perform basic user and group management in Azure Active Directory (Microsoft Entra ID).
Create and manage user accounts, security groups, and distribution groups.
Assist with password resets, account unlocks, and access provisioning.
Manage basic permissions and user access according to established procedures.
Support authentication and account access-related issues.

3. SCCM & Endpoint Management

Basic working knowledge of Microsoft System Center Configuration Manager (SCCM).
Assist with software deployment, installation, and updates.
Support endpoint configuration and device management.
Assist with operating system deployment, imaging, and application installations.
Troubleshoot basic software deployment and endpoint-related issues.

4. Group Policy Management

Basic understanding of Windows Group Policy.
Assist with applying and troubleshooting Group Policy settings.
Understand how policies affect user accounts, desktop environments, and devices.
Support basic access and configuration policies within a Windows domain environment.

5. Desktop & End-User Support

Provide Level 1 support for Windows desktops and laptops.
Troubleshoot operating system, hardware, and software issues.
Configure and prepare laptops for new users.
Install and configure standard applications, drivers, and peripherals.
Troubleshoot printers, monitors, docking stations, and other workplace devices.
Resolve basic connectivity issues involving LAN, Wi-Fi, and VPN.
Log, track, and update incidents and service requests through a ticketing system.
Escalate complex technical issues to Level 2 or relevant infrastructure teams.

Required Skills & Qualifications

1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Practical knowledge of Microsoft 365 Admin Center and user administration.
Understanding of Azure Active Directory / Microsoft Entra ID.
Experience with user provisioning, account management, and access control.
Basic working knowledge of SCCM for software deployment and endpoint management.
Understanding of Windows Group Policy and Active Directory environments.
Good knowledge of Windows 10/11 desktop troubleshooting.
Familiarity with laptop configuration, software installation, and hardware troubleshooting.
Basic understanding of Microsoft Office, Outlook, Teams, and OneDrive.
Familiarity with IT service management and ticketing systems.
Good communication and end-user support skills.

Preferred Skills

Exposure to Microsoft Intune and endpoint management.
Basic knowledge of PowerShell scripting.
Familiarity with Active Directory Group Policy administration.
Understanding of device onboarding, imaging, and patch management.
Knowledge of ITIL-based incident and service request management.

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More about this job

Responsibilities

Provide Level 1 support for Windows devices, Microsoft 365 applications, user accounts, and access issues. Configure and manage user accounts and endpoints, troubleshoot technical problems, document service requests, and escalate complex issues.

Requirements

Requires 1–3 years of EUC, desktop support, or IT helpdesk experience, with practical knowledge of Microsoft 365 administration, Entra ID, user provisioning, SCCM, Group Policy, and Windows troubleshooting. Candidates should also be familiar with device configuration, common Microsoft applications, ticketing systems, and end-user support.

Skills

Microsoft 365 Administration
User Provisioning
Access Management
Microsoft Entra ID
SCCM
Endpoint Management
Windows Group Policy
Windows 10/11 Support
Desktop Troubleshooting
Laptop Configuration
Software Installation
Hardware Troubleshooting
Microsoft Outlook
Microsoft Teams
OneDrive
IT Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

End User Computing
Level 1 IT Support
Microsoft 365
Microsoft 365 Admin Center
Azure Active Directory
Microsoft Entra ID
SCCM
Microsoft Intune
Active Directory
Group Policy
Windows 10/11
PowerShell
User Provisioning
Access Control
Endpoint Management
Software Deployment
Operating System Imaging
Patch Management
Microsoft Outlook
Microsoft Teams
OneDrive
Laptop Configuration
Hardware Troubleshooting
LAN
Wi-Fi
VPN
IT Service Management
Ticketing Systems
ITIL
Incident Management

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