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Added 3 hours ago
AE
Underground Emergency Response Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Added 3 hours ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
AAPS Salaried - Information Services, Level A
Added 3 hours ago
SB
Information Technology Support Technician
Sharp Brains
Windsor, ON
- $3,500 to $4,400 CAD / month
- Full-time
We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate…
Added 4 hours ago
TU
Communications Specialist
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
AAPS Salaried - Information Services, Level A
Added 6 hours ago
SO
Restoration Technician
SERVPRO of Vacaville / Dixon
Guelph, ON
- Full-time
…and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities…
Added 7 hours ago
RT
Laboratory Technician
Rio Tinto
Kitimat, BC
- Full-time
We are looking for a Laboratory Technician to process metallurgical samples and results to provide the data required to sustain efficient operation of the process & recovery plant and…
Added 8 hours ago
BC
Technicien.ne en vitre automobile - Lebeau
Belron Canada inc
Quebec, QC · Beauport, QC
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 8 hours ago
CN
Fire Training Officer
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Communicating to the Deputy Chief Training , information relevant to the employee’s level of performance and potential to advance or transfer in the Company and to determine what…
Added 8 hours ago
BC
Technicien.ne en vitre automobile - Lebeau
Belron Canada inc
Quebec, QC
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 8 hours ago
BC
Automotive Glass Technician - Lebeau
Belron Canada inc
Pointe-Claire, QC
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 9 hours ago
SI
Level 2 IT Help Desk Technician
Service Inspired Restaurants
Oakville, ON
- Other
Expert level knowledge of: all current MS Server and Workstation Operating systems required including W7 and above clients, Mac OS and Server 2008r2 or newer.
Added 9 hours ago
Lab Technician - Chemistry
Wilfrid Laurier University
Waterloo, ON
We currently have an opportunity to join the Laurier community as a Laboratory Technician within the Department of Chemistry and Biochemistry.
Added 10 hours ago
CG
Laboratory Technician - Electromagnetic Compatibility (EMC)
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
…II. CSA Group reserves the right to determine the appropriate level and pay step within the band, and this will depend on factors such as education, licenses, certifications and experience.…
Added 10 hours ago
J
Mech & Robotics Tech
JLL
Richmond, BC
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 11 hours ago
CT
Broadcast Technician
CHCH TV
Hamilton, ON
- Part-time
…viewers. We are looking for a dedicated and skilled Broadcast Technician to join our technical team and help us keep the signal strong, the broadcasts flawless, and the local news on the…
Added 12 hours ago
CG
Laboratory Tech - Wiring Devices
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
3-year Engineering Technician (OACETT) or equivalent
Added 12 hours ago
B
Technicien.ne en vitre automobile - Lebeau
Belron
Kitchener, ON · Quebec, QC · Ste.-Foy, QC · Lebeau - Neufchatel
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 13 hours ago
B
Technicien.ne en vitre automobile - Lebeau
Belron
Quebec, QC · Ste.-Foy, QC · Lebeau - Beauport
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 13 hours ago
B
Automotive Glass Technician - Lebeau
Belron
Pointe-Claire, QC · Lebeau - Pointe-Claire
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 16 hours ago
AH
Licensed Practical Nurse-Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 16 hours ago
AH
Licensed Practical Nurse -Operating Room Technician–DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 16 hours ago
AH
Licensed Practical Nurse-Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 18 hours ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
…Our EMG lab is state of the art and staffed by an experienced technician. Our EEG lab provides both inpatient and outpatient EEG services. Further outpatient clinic expansion is underway,…
Added 18 hours ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
…Our EMG lab is state of the art and staffed by an experienced technician. Our EEG lab provides both inpatient and outpatient EEG services. Further outpatient clinic expansion is underway,…
Added 20 hours ago
K
Desk Side Support Technician
Kyndryl
Montreal, QC
- Full-time
Picture yourself in a role where you're the go-to expert for Level 2 technical support, tackling hands-on and remote challenges across desktops, laptops, docking stations, monitors,…

Sharp Brains

Information Technology Support Technician

Windsor, ON, Canada

$3,500 to $4,400 CAD / month · Full-time

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Applications open in a new tab.

Job details

Pay: $3,500 to $4,400 CAD / month
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Overview

We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate should have practical experience with Microsoft 365 administration, user provisioning, access management, Windows desktop support, and basic endpoint management.

The role involves supporting users throughout their IT lifecycle, including account creation, access provisioning, laptop configuration, software installation, troubleshooting, and resolving day-to-day technical issues.

Key Responsibilities

1. Microsoft 365 & User Administration

Manage user accounts through the Microsoft 365 Admin Center.
Create, update, disable, and manage user accounts.
Assign and manage Microsoft 365 licenses.
Configure and manage user mailboxes and basic Microsoft 365 services.
Assist with onboarding and offboarding activities, including account setup and access removal.
Support users with Outlook, Microsoft Teams, OneDrive, and other Microsoft 365 applications.

2. Azure Active Directory / Microsoft Entra ID & Access Management

Perform basic user and group management in Azure Active Directory (Microsoft Entra ID).
Create and manage user accounts, security groups, and distribution groups.
Assist with password resets, account unlocks, and access provisioning.
Manage basic permissions and user access according to established procedures.
Support authentication and account access-related issues.

3. SCCM & Endpoint Management

Basic working knowledge of Microsoft System Center Configuration Manager (SCCM).
Assist with software deployment, installation, and updates.
Support endpoint configuration and device management.
Assist with operating system deployment, imaging, and application installations.
Troubleshoot basic software deployment and endpoint-related issues.

4. Group Policy Management

Basic understanding of Windows Group Policy.
Assist with applying and troubleshooting Group Policy settings.
Understand how policies affect user accounts, desktop environments, and devices.
Support basic access and configuration policies within a Windows domain environment.

5. Desktop & End-User Support

Provide Level 1 support for Windows desktops and laptops.
Troubleshoot operating system, hardware, and software issues.
Configure and prepare laptops for new users.
Install and configure standard applications, drivers, and peripherals.
Troubleshoot printers, monitors, docking stations, and other workplace devices.
Resolve basic connectivity issues involving LAN, Wi-Fi, and VPN.
Log, track, and update incidents and service requests through a ticketing system.
Escalate complex technical issues to Level 2 or relevant infrastructure teams.

Required Skills & Qualifications

1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Practical knowledge of Microsoft 365 Admin Center and user administration.
Understanding of Azure Active Directory / Microsoft Entra ID.
Experience with user provisioning, account management, and access control.
Basic working knowledge of SCCM for software deployment and endpoint management.
Understanding of Windows Group Policy and Active Directory environments.
Good knowledge of Windows 10/11 desktop troubleshooting.
Familiarity with laptop configuration, software installation, and hardware troubleshooting.
Basic understanding of Microsoft Office, Outlook, Teams, and OneDrive.
Familiarity with IT service management and ticketing systems.
Good communication and end-user support skills.

Preferred Skills

Exposure to Microsoft Intune and endpoint management.
Basic knowledge of PowerShell scripting.
Familiarity with Active Directory Group Policy administration.
Understanding of device onboarding, imaging, and patch management.
Knowledge of ITIL-based incident and service request management.

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More about this job

Responsibilities

Provide Level 1 support for Windows devices, Microsoft 365 applications, user accounts, and access issues. Configure and manage user accounts and endpoints, troubleshoot technical problems, document service requests, and escalate complex issues.

Requirements

Requires 1–3 years of EUC, desktop support, or IT helpdesk experience, with practical knowledge of Microsoft 365 administration, Entra ID, user provisioning, SCCM, Group Policy, and Windows troubleshooting. Candidates should also be familiar with device configuration, common Microsoft applications, ticketing systems, and end-user support.

Skills

Microsoft 365 Administration
User Provisioning
Access Management
Microsoft Entra ID
SCCM
Endpoint Management
Windows Group Policy
Windows 10/11 Support
Desktop Troubleshooting
Laptop Configuration
Software Installation
Hardware Troubleshooting
Microsoft Outlook
Microsoft Teams
OneDrive
IT Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

End User Computing
Level 1 IT Support
Microsoft 365
Microsoft 365 Admin Center
Azure Active Directory
Microsoft Entra ID
SCCM
Microsoft Intune
Active Directory
Group Policy
Windows 10/11
PowerShell
User Provisioning
Access Control
Endpoint Management
Software Deployment
Operating System Imaging
Patch Management
Microsoft Outlook
Microsoft Teams
OneDrive
Laptop Configuration
Hardware Troubleshooting
LAN
Wi-Fi
VPN
IT Service Management
Ticketing Systems
ITIL
Incident Management

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