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Added 19 mins ago
AT
Credit Analyst / Analyste Crédit
Allianz Trade in North America
Montreal, QC
- Full-time
Strong skills in financial analysis; very good knowledge of Finance and Credit Management
Added 19 mins ago
DI
Fulfillment Specialist
Draganfly Inc.
Saskatoon, SK
- Full-time
We are looking for an enthusiastic and energetic Fulfillment Specialist to join our team. The Fulfillment Specialist is responsible for processing work orders, locating and preparing…
Added 35 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Alexis Whitecourt 232, AB
- Part-time
A good knowledge of various beauty products and services available
Added 35 mins ago
RB
Process Governance Specialist
Red Bull
Chilliwack, BC
- Full-time
…and connect local BPOs, key users and SMEs so that process knowledge, systems, documentation, training and governance are aligned across departments rather than managed in…
Added 49 mins ago
TS
Maintenance Technician, Luxury Residential
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Working knowledge of building systems, preventative maintenance practices, and general property operations.
Added 49 mins ago
K
Transportation Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
…our Mississauga, ON site is looking for a new Transportation Specialist to join our Contract Logistics…
Added 49 mins ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 49 mins ago
OW
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman
Toronto, ON
- Full-time
We are not typical ‘management’ consultants. We provide industry- and discipline-specific knowledge and expertise, which amplifies our impact and helps us shape the future for our clients.
Added 49 mins ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
…take real ownership of a territory, develop your technical knowledge, and progress into more senior levels in…
Added 49 mins ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
Selling new and additional integrated logistics services including but not limited to: Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground…
Added 50 mins ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Liaise with the Specialist, Web Development and external web developers to develop, test, and launch new campaign websites. Regularly update and provide basic maintenance of live sites.
Added 1 hour ago
A
Product Owner Senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
RC
Operations Support Specialist
Robertson College
Edmonton, AB
- Full-time
Knowledge and experience with course development software and Learning Management Systems (i.e., D2L).
Added 1 hour ago
RT
Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
…but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves managing the…
Added 1 hour ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Lead AI adoption and change management across Power Operations by running proofs of concept and pilots, scaling successful solutions, coaching users, and measuring value, adoption, and…
Added 1 hour ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 1 hour ago
B
Mortgage Specialist
BMO
Cobourg, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 1 hour ago
BB
Product Data Specialist I
Best Buy Canada
Newmarket, ON
- Full-time
Working knowledge of Product Information Management systems such as STEP or MIRAKL, Microsoft Excel, product attributes, lists of values, facets, classification, and data quality principles.
Added 1 hour ago
GO
Placement Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
The Government of Manitoba is seeking a skilled and collaborative Placement Specialist to join the Return to Work and Accommodation Services Unit (RASU) within the Workforce Relations…
Added 1 hour ago
AI
Oracle AWS Cloud DBA – Migration & Amazon RDS Specialist
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
PostgreSQL: Hands-on working knowledge of PostgreSQL architecture, schema design, and performance optimization.
Added 1 hour ago
N
Sr Specialist, Maintenance & Reliability
Nutrien
Calgary, AB
- Full-time
Demonstrated high-level working knowledge of Oracle or SAP and maintenance management systems, including work identification, planning, scheduling, execution, and work closure processes
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
I
Quality Specialist I (Day Shift)
Integra
Harrow, ON
- Full-time
The Quality Specialist I is responsible for ensuring compliance with working drawings, specifications, processes, standards and best practices.
Added 1 hour ago
B&
Civil Engineer - Water
Black & Veatch
Markham, ON
- $115,280 to $192,140 CAD / year
- Full-time
…design and construction, and startup phases as a technical specialist or…
Added 1 hour ago
BC
HR Specialist, People Services
Belron Canada inc
Montreal, QC
- Full-time
Create and update knowledge base articles and procedures to encourage self-service via Workday Help; train team members who handle requests on new processes and updates.

Sharp Brains

Information Technology Support Technician

Windsor, ON, Canada

$3,500 to $4,400 CAD / month · Full-time

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Job details

Pay: $3,500 to $4,400 CAD / month
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Overview

We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate should have practical experience with Microsoft 365 administration, user provisioning, access management, Windows desktop support, and basic endpoint management.

The role involves supporting users throughout their IT lifecycle, including account creation, access provisioning, laptop configuration, software installation, troubleshooting, and resolving day-to-day technical issues.

Key Responsibilities

1. Microsoft 365 & User Administration

Manage user accounts through the Microsoft 365 Admin Center.
Create, update, disable, and manage user accounts.
Assign and manage Microsoft 365 licenses.
Configure and manage user mailboxes and basic Microsoft 365 services.
Assist with onboarding and offboarding activities, including account setup and access removal.
Support users with Outlook, Microsoft Teams, OneDrive, and other Microsoft 365 applications.

2. Azure Active Directory / Microsoft Entra ID & Access Management

Perform basic user and group management in Azure Active Directory (Microsoft Entra ID).
Create and manage user accounts, security groups, and distribution groups.
Assist with password resets, account unlocks, and access provisioning.
Manage basic permissions and user access according to established procedures.
Support authentication and account access-related issues.

3. SCCM & Endpoint Management

Basic working knowledge of Microsoft System Center Configuration Manager (SCCM).
Assist with software deployment, installation, and updates.
Support endpoint configuration and device management.
Assist with operating system deployment, imaging, and application installations.
Troubleshoot basic software deployment and endpoint-related issues.

4. Group Policy Management

Basic understanding of Windows Group Policy.
Assist with applying and troubleshooting Group Policy settings.
Understand how policies affect user accounts, desktop environments, and devices.
Support basic access and configuration policies within a Windows domain environment.

5. Desktop & End-User Support

Provide Level 1 support for Windows desktops and laptops.
Troubleshoot operating system, hardware, and software issues.
Configure and prepare laptops for new users.
Install and configure standard applications, drivers, and peripherals.
Troubleshoot printers, monitors, docking stations, and other workplace devices.
Resolve basic connectivity issues involving LAN, Wi-Fi, and VPN.
Log, track, and update incidents and service requests through a ticketing system.
Escalate complex technical issues to Level 2 or relevant infrastructure teams.

Required Skills & Qualifications

1–3 years of experience in EUC support, desktop support, or IT helpdesk.
Practical knowledge of Microsoft 365 Admin Center and user administration.
Understanding of Azure Active Directory / Microsoft Entra ID.
Experience with user provisioning, account management, and access control.
Basic working knowledge of SCCM for software deployment and endpoint management.
Understanding of Windows Group Policy and Active Directory environments.
Good knowledge of Windows 10/11 desktop troubleshooting.
Familiarity with laptop configuration, software installation, and hardware troubleshooting.
Basic understanding of Microsoft Office, Outlook, Teams, and OneDrive.
Familiarity with IT service management and ticketing systems.
Good communication and end-user support skills.

Preferred Skills

Exposure to Microsoft Intune and endpoint management.
Basic knowledge of PowerShell scripting.
Familiarity with Active Directory Group Policy administration.
Understanding of device onboarding, imaging, and patch management.
Knowledge of ITIL-based incident and service request management.

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More about this job

Responsibilities

Provide Level 1 support for Windows devices, Microsoft 365 applications, user accounts, and access issues. Configure and manage user accounts and endpoints, troubleshoot technical problems, document service requests, and escalate complex issues.

Requirements

Requires 1–3 years of EUC, desktop support, or IT helpdesk experience, with practical knowledge of Microsoft 365 administration, Entra ID, user provisioning, SCCM, Group Policy, and Windows troubleshooting. Candidates should also be familiar with device configuration, common Microsoft applications, ticketing systems, and end-user support.

Skills

Microsoft 365 Administration
User Provisioning
Access Management
Microsoft Entra ID
SCCM
Endpoint Management
Windows Group Policy
Windows 10/11 Support
Desktop Troubleshooting
Laptop Configuration
Software Installation
Hardware Troubleshooting
Microsoft Outlook
Microsoft Teams
OneDrive
IT Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

End User Computing
Level 1 IT Support
Microsoft 365
Microsoft 365 Admin Center
Azure Active Directory
Microsoft Entra ID
SCCM
Microsoft Intune
Active Directory
Group Policy
Windows 10/11
PowerShell
User Provisioning
Access Control
Endpoint Management
Software Deployment
Operating System Imaging
Patch Management
Microsoft Outlook
Microsoft Teams
OneDrive
Laptop Configuration
Hardware Troubleshooting
LAN
Wi-Fi
VPN
IT Service Management
Ticketing Systems
ITIL
Incident Management

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