Network Support Engineer

Network L1 Field Engineer – Dispatch | Kelowna, BC, Canada

Location: Kelowna, British Columbia, Canada (Onsite)

Employment Type: Freelance / Independent Contractor

Work Arrangement: On-demand / Dispatch-based

About Sharp Brains:

Sharp Brains is a global IT services and solutions company specializing in onsite IT support, network infrastructure, technical field services, and Smart Hands support. We work with clients across various industries to provide reliable IT solutions and technical assistance.

Job Overview:

We are currently seeking a skilled and reliable Network L1 Field Engineer to support onsite, dispatch-based IT and network infrastructure assignments in Kelowna, BC, Canada.

This is a freelance opportunity suitable for IT professionals looking for flexible, project-based technical assignments.

Please note: This is an on-demand position, and assignments are scheduled according to client requirements. Daily work and fixed working hours are not guaranteed.

Key Responsibilities:

• Provide onsite Level 1 network and IT infrastructure support.
• Troubleshoot LAN, Ethernet, Wi-Fi, and basic network connectivity issues.
• Assist with the installation, configuration, and replacement of network switches, routers, and IT hardware.
• Perform network cabling, patching, and connectivity checks.
• Provide Smart Hands and Remote Hands support under the guidance of remote technical teams.
• Diagnose basic hardware and software issues.
• Document troubleshooting activities and completed service requests.
• Escalate complex technical issues to the appropriate support teams.

Required Skills & Qualifications:

• Hands-on experience in L1 network support, desktop support, IT field services, or a related technical role.
• Basic understanding of TCP/IP, LAN, WAN, Ethernet, and Wi-Fi networking.
• Familiarity with network switches, routers, cabling, and hardware troubleshooting.
• Experience performing onsite IT support or Smart Hands activities.
• Good communication and problem-solving skills.
• Ability to follow technical instructions and work independently.
• Willingness to travel to client sites in Kelowna, BC.
• Legal authorization to work in Canada.

Preferred Qualifications:

• Previous experience as a Network Technician, Field Service Engineer, Desktop Support Technician, or IT Support Specialist.
• Familiarity with ticketing systems and IT service management processes.
• CompTIA Network+, CCNA, or similar certifications are an advantage but not mandatory.

Work Arrangement:

• Freelance / Independent Contractor engagement.
• Onsite assignments in Kelowna, British Columbia.
• Dispatch-based work depending on client requirements.
• Flexible availability for scheduled technical support visits.
• No guaranteed daily assignments or fixed working hours.

How to Apply:

Interested candidates are encouraged to apply through LinkedIn or share their updated resumes.

Please include your current location, relevant IT/network support experience, and availability for onsite dispatch assignments in Kelowna.

We look forward to connecting with qualified IT professionals interested in joining the Sharp Brains field support network.