Administrative Assistant (Canada) (1594)

Administrative Support - Japanese Corporate Banking
Job DescriptionPosition Summary

This position provides administrative and operational support to the Department Head of the Japanese Corporate Banking Department in Toronto, while also supporting the broader departmental team. The role involves coordinating internal and external communications, assisting with client account services, supporting Know Your Customer (KYC) processes, and performing credit administration and financial analysis activities. The position also requires bilingual communication in English and Japanese.

Key Responsibilities1. Administrative and Departmental Support

• Provide administrative support to the Department Head of the Japanese Corporate Banking Department (Toronto) and the broader team.
• Coordinate internal and external communications and provide general departmental support.
• Serve as a key point of contact for inquiries related to client accounts and departmental procedures.
• Provide timely and accurate information to support departmental operations.
• Prepare and serve beverages and refreshments to clients visiting the office.

2. Client Services and Account Administration

• Provide prompt and courteous customer service to clients.
• Prepare the necessary documentation for client account openings and internet banking agreements.
• Respond to client inquiries related to account opening, internet banking, and associated banking services.
• Support comprehensive Know Your Customer (KYC) processes by collecting and verifying client information.
• Coordinate with Relationship Managers to ensure compliance with internal policies and procedures.

3. Credit Administration and Financial Analysis

• Prepare and develop credit applications for Japanese corporate clients.
• Coordinate with borrowers to obtain financial statements, financial reports, and other required documentation.
• Monitor borrowers' financial performance and initiate periodic credit reviews.
• Analyze the financial performance and projections of existing and potential borrowers.
• Evaluate industry conditions and compile comprehensive credit applications in accordance with internal banking policies and procedures.
• Respond to requests from the Credit and Audit Departments by investigating and assessing changes in borrowers' financial conditions.
• Evaluate relevant credit-related information to protect the Bank's interests and maintain credit quality.
• Prepare quarterly reports for Head Office, including asset classification reports.

4. Compliance and Regulatory Requirements

• Ensure full compliance with the Bank's policies, procedures, and internal controls.
• Adhere to Anti-Money Laundering (AML) policies and applicable regulatory requirements.
• Follow compliance guidelines and regulatory instructions communicated by SMBC Canada's Compliance Department.
• Maintain accuracy and confidentiality when handling sensitive client and financial information.

5. Translation and Business Development Support

• Translate business-related information and communications between English and Japanese.
• Support mass-marketing and business promotion activities, including newsletters and seminars.
• Identify opportunities to improve operational workflows and client service processes across departments.
• Recommend solutions to improve operational efficiency and overall service delivery.

Required Skills and Qualifications

• Bilingual proficiency in English and Japanese, with the ability to communicate and translate effectively in both languages.
• Proven experience in administrative support, office administration, or a similar support role.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Familiarity with standard office equipment and administrative procedures.
• Strong organizational skills and exceptional attention to detail.
• Ability to prioritize multiple tasks and manage competing deadlines effectively.
• Ability to handle confidential client, banking, and financial information professionally.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work effectively with internal teams, clients, and external stakeholders.