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Added 11 mins ago
RC
Part-Time Casual Media Operations Coordinator
Rogers Communications
Toronto, ON
- Part-time
As a Media Operations Coordinator reporting into the department manager, your role within Rogers will be: working within the Media Operations department cataloguing and retrieving footage…
Added 11 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Orillia, ON
- $45,000 to $49,900 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 11 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Vineland, ON
- $45,000 to $49,900 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 11 mins ago
TT
Assistant Store Manager in Training Winners - Ancaster Power Centre
The TJX Companies, Inc.
Ancaster, ON
- Full-time
Under the guidance of the Store Manager, you’ll participate in an on-the-job training program designed to deepen your knowledge of key store functions, including merchandising, customer…
Added 11 mins ago
CF
Personal Training Manager
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- $50,000 CAD / year
- Full-time
Join our team as the Personal Training Manager and be a driving force behind a high-performance, high-care culture that prioritizes speed, urgency, and exceptional results through member…
Added 11 mins ago
S
Sales Consultant II
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- Full-time
Responsible for Strategic Account Planning, developing new business, growing account portfolio, and retaining customer accounts to achieve profitable sales growth within assigned territory
Added 11 mins ago
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Account Manager - Plumbing
BARTLE & GIBSON
Edmonton, AB
- Full-time
If so, we are currently in search of a sales-oriented person to join our team! You will be responsible for all outside plumbing sales, quotes, and after-sales service.
Added 11 mins ago
TS
Budtender
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- Part-time
Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer…
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Yonge St, Toronto, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Wellesley, Toronto, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 11 mins ago
CB
Commis, Entrepôt / Associate, Warehouse - Montreal - Buffalo Jeans
Centric Brands
Montreal, QC
- Full-time
We are looking for an Associate, Warehouse, reporting to the Warehouse Manager to join our growing team in Montreal.
Added 11 mins ago
BJ
Commis, Entrepôt / Associate, Warehouse - Montreal - Buffalo Jeans
Buffalo Jeans
Montreal, QC
- Other
We are looking for an Associate, Warehouse, reporting to the Warehouse Manager to join our growing team in Montreal.
Added 11 mins ago
IB
Product Operations Manager
Indigo Books & Music
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 26 mins ago
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Samuel, Son & Co.
Cambridge, ON
- Full-time
- Aligns with Procurement Manager in the execution of procurement strategies for Carbon for long products.
Added 26 mins ago
HG
Estimating Coordinator
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Burlington, ON
- Full-time
…through production and delivery. Reporting to the National Sales Manager, Perforated, this newly created role works closely with the Chicago sales and estimating teams to translate RFQs and…
Added 26 mins ago
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- Full-time
Monitor sales floor and register zones to ensure replenishment, organization, and smooth customer flow.
Added 26 mins ago
AC
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- Full-time
As Business Development Manager, you will identify new business opportunities, grow existing customer relationships and drive revenue, managing the full sales cycle from first contact…
Added 27 mins ago
SC
Full Time Deli Manager - Cloverdale/Quadra Store Victoria BC
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 27 mins ago
Department Sales Manager, Clubs
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As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and…
Added 27 mins ago
Outside Sales Associate - Ottawa
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…this role, you will be responsible for managing and growing a sales territory through cold calling, B2B prospecting, and servicing existing accounts. You’ll build strong customer…
Added 27 mins ago
Outside Sales Associate - Toronto
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…this role, you will be responsible for managing and growing a sales territory through cold calling, B2B prospecting, and servicing existing accounts. You’ll build strong customer…
Added 27 mins ago
Assistant Resident Manager Team
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We are currently seeking an Assistant Resident Manager 2-person team to live and work at one of our properties in Cornwall, ON. This position would require you to live on-site, share an…
Added 27 mins ago
TI
Retail Floor Supervisor - Brampton (Full-Time)
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- Full-time
Monitor sales floor and register zones to ensure replenishment, organization, and smooth customer flow.
Added 27 mins ago
TG
Product Development Manager
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- Full-time
The Product Development Manager, PrimeSpaces owns the day-to-day development of our standardized low-rise building products, from housing, multiplexes and ADUs to cabins and selected…
Added 40 mins ago
SC
Sales Consultant
Sysco Canada Inc.
Vaughan, ON
- $65,000 to $75,000 CAD / year
- Full-time
This outside sales position focuses on promoting Sysco Buckhead's protein products and services, prospecting new business and building customer relationships, and achieving sales and profit…

Shawarmaz

Franchise Performance Manager

Montreal, QC, Canada
Greater Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English · French
Posted: Oct 4, 2026

Original job description

English section of this bilingual listing.

Shawarmaz is growing and is seeking an experienced Franchise Performance Manager to support its franchise network, improve restaurant performance and ensure the consistent execution of Shawarmaz standards.

About the Role

This is a hands-on leadership position based primarily in the field. Most working time is spent in restaurants alongside franchisees and their teams, with frequent travel between locations, including during peak periods and evenings and weekends .

You will take ownership of problems, step directly into operations, personally correct mistakes and demonstrate the right methods. The role goes beyond inspections and action plans: you will implement solutions alongside teams and ensure improvements are sustained.

Your priorities will be restaurant operational and financial performance, along with customer satisfaction across dine-in, takeout, online and delivery orders. Regular reports to Head Office will provide clear visibility into actions taken and results achieved.

Training and Onboarding

You must complete Shawarmaz’s full hands-on operational training and demonstrate proficiency in all restaurant procedures and workstations. Head Office must validate this proficiency before you conduct independent visits or evaluate and train teams.

Key Responsibilities

Plan and conduct frequent visits across the network based on each restaurant’s needs, including during peak periods.
Ensure compliance with Shawarmaz standards and MAPAQ requirements for preparation, portions, quality, hygiene and food safety.
Work directly during service to personally correct mistakes, improve workflows and train teams through practical demonstration.
Ensure fast service, order accuracy, product availability and restaurant cleanliness. Monitor customer reviews and complaints across all channels and resolve the underlying causes.
Analyze each restaurant’s financial and operating results, including profit and loss (P&L) statements, sales trends, average transaction value, food and labour costs, waste and inventory variances.
Set measurable sales, cost control and profitability targets with franchisees and Head Office. Implement improvements with restaurant teams and track results while maintaining product quality and service standards.
Develop and execute corrective action plans with clear responsibilities and deadlines. Verify their effectiveness on site and provide additional support to underperforming locations until lasting improvements are achieved.
Train franchisees, managers and employees, verify their skills and provide on-site training and operational support for new openings.
Work with Head Office, franchisees, suppliers and partners to resolve operational issues.
Submit reports after every visit, training session, opening or intervention, along with regular performance summaries. Outline issues identified, corrections completed, results achieved and required follow-up with deadlines. Promptly flag recurring issues or unmet commitments.

Candidate Profile

Minimum three years of experience managing multi-unit or franchise restaurants.
Strong hands-on quick-service restaurant experience and the ability to work at different stations.
Valid MAPAQ Food Establishment Manager certificate or recognized equivalent.
Experience in training, restaurant openings and performance improvement.
Ability to read and interpret restaurant P&L statements, monitor budgets and key performance indicators, and turn financial findings into practical actions that improve profitability.
Strong leadership, independence, organization and the ability to enforce standards through clear, constructive communication.
Strong accountability, consistent follow-through and a focus on customer satisfaction.
Fluency in French. Professional English is required to communicate with certain English-speaking franchisees, suppliers and business partners.
Valid driver’s licence and access to a reliable vehicle for frequent travel between locations.

Schedule and Travel

The schedule varies based on network needs and includes days, evenings and weekends, particularly during peak periods and new openings. Scheduled days off may fall during the week.

Travel and administrative tasks must be organized to spend most working time actively supporting restaurant operations on site.

To Apply

Please submit your CV and a brief introduction outlining your experience in multi-unit restaurant management and restaurant performance improvement.

Read the full bilingual original

Gestionnaire de la performance des franchises - Shawarmaz

Shawarmaz poursuit sa croissance et recherche un(e) Gestionnaire de la performance des franchises afin de soutenir son réseau, d’améliorer la performance des restaurants et d’assurer l’application uniforme des standards Shawarmaz.

Le rôle

Il s’agit d’un poste de leadership pratique, principalement sur le terrain. La majorité du temps de travail se déroule dans les restaurants, auprès des franchisés et de leurs équipes, avec des déplacements fréquents entre les succursales, notamment pendant les périodes de pointe et en soirée et les weekends.

Vous devrez prendre en charge les problèmes, intervenir directement dans les opérations, corriger vous-même les erreurs constatées et montrer les bonnes méthodes aux équipes. Votre rôle ne se limite pas aux inspections et aux plans d’action : vous devrez mettre en œuvre les solutions avec les équipes et vérifier que les améliorations sont maintenues.

Vos priorités seront la performance opérationnelle et financière des restaurants ainsi que la satisfaction des clients, sur place comme pour les commandes à emporter, en ligne et en livraison. Des rapports réguliers au siège social permettront de suivre les actions et les résultats.

Formation et intégration

Vous devrez compléter la formation opérationnelle pratique de Shawarmaz et démontrer votre maîtrise de l’ensemble des procédures et des postes de travail. Cette maîtrise devra être validée par le siège social avant d’effectuer des visites autonomes ou d’évaluer et de former les équipes.

Principales responsabilités

Planifier et effectuer des visites fréquentes dans l’ensemble du réseau, selon les besoins de chaque restaurant, incluant les périodes de pointe.
Assurer le respect des standards Shawarmaz et des exigences du MAPAQ en matière de préparation, de portions, de qualité, d’hygiène et de salubrité.
Intervenir directement pendant le service pour corriger les erreurs, améliorer l’organisation du travail et former les équipes par la pratique.
Veiller à la rapidité du service, à l’exactitude des commandes, à la disponibilité des produits et à la propreté des lieux. Suivre les avis et les plaintes des clients sur tous les canaux et corriger les causes des problèmes.
Analyser les résultats financiers et opérationnels de chaque restaurant : états des résultats, évolution des ventes, valeur moyenne des transactions, coûts des aliments et de la main-d’œuvre, pertes et écarts d’inventaire.
Établir avec les franchisés et le siège social des objectifs mesurables de ventes, de maîtrise des coûts et de rentabilité. Mettre en œuvre les améliorations avec les équipes et suivre les résultats, tout en maintenant la qualité des produits et du service.
Élaborer et exécuter des plans de correction avec des responsables et des échéances. Vérifier leur efficacité sur place et accompagner davantage les restaurants moins performants jusqu’à l’obtention de résultats durables.
Former les franchisés, gestionnaires et employés, vérifier leurs acquis et soutenir sur place la formation et la préparation opérationnelle des nouvelles ouvertures.
Collaborer avec le siège social, les franchisés, les fournisseurs et les partenaires pour résoudre les enjeux opérationnels.
Transmettre un rapport après chaque visite, formation, ouverture ou intervention, ainsi que des bilans réguliers de performance. Préciser les problèmes constatés, les correctifs réalisés, les résultats et les suivis requis avec leurs échéances. Signaler rapidement les problèmes récurrents ou les engagements non respectés.

Profil recherché

Minimum de trois ans d’expérience en gestion de restaurants multisites ou franchisés.
Solide expérience pratique en restauration rapide et capacité à travailler aux différents postes.
Attestation valide de gestionnaire d’établissement alimentaire du MAPAQ ou équivalent reconnu.
Expérience en formation, en ouverture de restaurants et en amélioration de la performance.
Capacité à lire et à interpréter les états des résultats, à suivre les budgets et les indicateurs de performance, et à traduire les constats financiers en actions concrètes pour améliorer la rentabilité.
Leadership, autonomie, organisation et capacité à faire appliquer les standards avec une communication claire et constructive.
Rigueur dans les suivis, sens des responsabilités et souci constant de la satisfaction des clients.
Excellente maîtrise du français. Anglais professionnel requis pour communiquer avec certains franchisés, fournisseurs et partenaires anglophones.
Permis de conduire valide et accès à un véhicule fiable pour les déplacements fréquents entre les succursales.

Horaire et déplacements

Horaire variable selon les besoins du réseau, de jour, de soir et les fins de semaine, notamment pendant les périodes de pointe et les nouvelles ouvertures. Les journées de congé peuvent être prévues durant la semaine.

Les déplacements et les tâches administratives doivent être organisés afin de consacrer la majorité du temps à une présence active dans les restaurants.

Pour postuler

Veuillez transmettre votre CV et une courte présentation de votre expérience en gestion multisite et en amélioration de la performance des restaurants.

------------------------------------------------------------------------

Franchise Performance Manager - Shawarmaz

About the Role

Training and Onboarding

Key Responsibilities

Plan and conduct frequent visits across the network based on each restaurant’s needs, including during peak periods.
Ensure compliance with Shawarmaz standards and MAPAQ requirements for preparation, portions, quality, hygiene and food safety.
Work directly during service to personally correct mistakes, improve workflows and train teams through practical demonstration.
Ensure fast service, order accuracy, product availability and restaurant cleanliness. Monitor customer reviews and complaints across all channels and resolve the underlying causes.
Analyze each restaurant’s financial and operating results, including profit and loss (P&L) statements, sales trends, average transaction value, food and labour costs, waste and inventory variances.
Set measurable sales, cost control and profitability targets with franchisees and Head Office. Implement improvements with restaurant teams and track results while maintaining product quality and service standards.
Develop and execute corrective action plans with clear responsibilities and deadlines. Verify their effectiveness on site and provide additional support to underperforming locations until lasting improvements are achieved.
Train franchisees, managers and employees, verify their skills and provide on-site training and operational support for new openings.
Work with Head Office, franchisees, suppliers and partners to resolve operational issues.
Submit reports after every visit, training session, opening or intervention, along with regular performance summaries. Outline issues identified, corrections completed, results achieved and required follow-up with deadlines. Promptly flag recurring issues or unmet commitments.

Candidate Profile

Minimum three years of experience managing multi-unit or franchise restaurants.
Strong hands-on quick-service restaurant experience and the ability to work at different stations.
Valid MAPAQ Food Establishment Manager certificate or recognized equivalent.
Experience in training, restaurant openings and performance improvement.
Ability to read and interpret restaurant P&L statements, monitor budgets and key performance indicators, and turn financial findings into practical actions that improve profitability.
Strong leadership, independence, organization and the ability to enforce standards through clear, constructive communication.
Strong accountability, consistent follow-through and a focus on customer satisfaction.
Fluency in French. Professional English is required to communicate with certain English-speaking franchisees, suppliers and business partners.
Valid driver’s licence and access to a reliable vehicle for frequent travel between locations.

Schedule and Travel

The schedule varies based on network needs and includes days, evenings and weekends, particularly during peak periods and new openings. Scheduled days off may fall during the week.

Travel and administrative tasks must be organized to spend most working time actively supporting restaurant operations on site.

To Apply

Please submit your CV and a brief introduction outlining your experience in multi-unit restaurant management and restaurant performance improvement.

Apply About employer

More about this job

Responsibilities

Visit franchise locations, work alongside restaurant teams to uphold operating and food-safety standards, improve service and customer satisfaction, and implement corrective actions. Analyze financial and operational results, train franchisees and staff, support new openings, and report on actions, outcomes, and follow-up needs.

Requirements

Requires at least three years of multi-unit or franchise restaurant management experience, hands-on quick-service restaurant expertise, and a valid MAPAQ Food Establishment Manager certificate or recognized equivalent. Candidates must be fluent in French, have professional English, be able to interpret financial results and improve profitability, and hold a valid driver’s licence with access to a reliable vehicle.

Skills

Franchise Operations
Operational Performance Improvement
Financial Analysis
Profit And Loss Analysis
Budget Monitoring
Key Performance Indicators
Cost Control
Food Safety
Staff Training
Restaurant Openings
Corrective Action Planning
Customer Satisfaction
Leadership
French And English Communication

Visa sponsorship

Not detected in the job text

Keywords

Franchise Management
Quick-Service Restaurants
Restaurant Operations
MAPAQ
Food Safety
Hygiene And Sanitation
Profit And Loss Statements
Sales Trends
Average Transaction Value
Food Costs
Labour Costs
Waste Management
Inventory Variances
Key Performance Indicators
Budget Monitoring
Profitability
Corrective Action Plans
Operational Standards
Customer Reviews
Customer Complaints
Restaurant Training
Restaurant Openings
Franchisee Support
Performance Reporting
Dine-In
Takeout
Online Orders
Delivery

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