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Added 12 mins ago
R
Data Scientist
Raise
Calgary, AB
- Full-time
Supply Chain Management (SCM) Data, Innovation & Analytics is seeking an experienced Data Scientist with strong Databricks expertise to design, develop, and operationalize scalable Supply…
Added 12 mins ago
WI
Senior Track Engineer
WSP in Canada
BC · British Columbia, Canada
- Full-time
Lead the design and delivery of complex rail infrastructure projects including rail transit projects and heavy rail project with expertise in all stages of design, construction, route…
Added 12 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
Manage system maintenance in internal systems for new article listings, brewer expansions, and updates, ensuring accurate supply sources, replenishment types, and delivery schedules
Added 12 mins ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
Manage third-party vendor relationships, including performance management, service delivery, risk mitigation, contract support, and the continuous enhancement of digital capabilities and…
Added 12 mins ago
A
Spécialiste des services financiers/Finance Manager
AutoCanada
Mirabel, QC
- Other
Added 12 mins ago
S
Replenishment - Clerk Grocery
Sobeys
Oromocto, NB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
…accountability, effective delegation, regular coaching, performance management, succession planning and development of technical and commercial…
Added 12 mins ago
C
Supervisor Track Maintenance-CA
CN
Brampton, ON
- Full-time
Ensure clear communication of track conditions and daily production information to senior management to make adjustments
Added 12 mins ago
S
Meat & Seafood - Clerk Seafood (PT)
Sobeys
Kitchener, ON
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
S
Cake Decorator (Part Time)
Sobeys
Paris, ON
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 12 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
…across business, architecture, engineering, security, data, and delivery teams to shape and lead enterprise technology…
Added 12 mins ago
FL
Freight and Logistics Business Development Representative / Account Executive
Falco Logistics
Toronto, ON
- Full-time
…working closely with internal teams to ensure exceptional service…
Added 12 mins ago
D-
Gestionnaire de Projets TI Senior (contrat 24+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
Certification PMP (Project Management Professional) (atout)
Added 12 mins ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
Collaborate with Developers, Business Analysts, Product, DevOps, and QA teams throughout the software delivery lifecycle.
Added 12 mins ago
LC
Registered Pharmacy Technician - CPS
Loblaw Companies Limited
Burnaby, BC
- Part-time
Responsible for checking products in an organized and efficient manner to maintain workflow and ensure delivery routes leave at their scheduled times
Added 12 mins ago
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Design application-level and cross-application architecture for operational workflows, service management, fault management, performance monitoring, reporting, and administration.
Added 12 mins ago
PR
Senior Supply Chain Analyst
Paramount Resources
Calgary, AB
- Full-time
Familiarity with EPC, EPCM, and owner-managed project delivery, along with strong skills in construction contracting, procurement strategy, commercial negotiation, project controls, cost…
Added 12 mins ago
ES
Associate Development Manager - FC
EA SPORTS
Vancouver, BC
- Full-time
…Development Manager enables efficient, predictable, and transparent delivery of content initiatives. You will own delivery structure, process clarity, schedules, status visibility, and…
Added 12 mins ago
S
Deli - Clerk Deli - part time - Tuscany Village
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
E
QA Specialist
Entrust
Ottawa, ON
- Full-time
Working knowledge of defect tracking and test management tools such as Jira, Azure DevOps, Zephyr, TestRail, or similar systems.
Added 12 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
The Manager, Design leads a team of designers focused on the successful delivery of Earls Projects. This role provides essential day-to-day leadership, project oversight, and technical and…
Added 12 mins ago
JR
Chef de Partie - JOEY Chinook
JOEY Restaurant Group
Calgary, AB
- Full-time
…its people. In this role. you are responsible for your team's delivery of a consistent and crafted product and leading through genuine warmth and care, providing our guests with memorable…
Added 12 mins ago
TT
Senior Contaminated Sites Specialist
Tetra Tech
Calgary, AB
- $140,000 to $170,000 CAD / year
- Full-time
This role combines technical leadership, project delivery, and mentoring of multidisciplinary teams across Alberta and Northern Canada.
Added 12 mins ago
S
In Store Bakery - Decorator Cake-Part time - Tuscany Village
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
CG
Senior Manager, ERP
Calian Group
Ottawa, ON
- Full-time
We are looking for a Senior Manager, Enterprise Resource Planning (ERP) to lead the strategy, delivery, support, governance, and continuous improvement of Calian’s ERP and HRIS ecosystem,…

SHEIN

IT Support Engineer III

Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Role Overview

Job Title

IT Support Engineer III

Location

Canada

Job Type

Regular

About SHEIN

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering value-for-money SHEIN branded apparel, as well as products from a global network of vendors, to our customers around the world, delivering on our commitment to make fashion accessible to all. Through our strategic partnership initiative, SHEIN Xcelerator, SHEIN supports brands and designers in their efforts to elevate business strategy and unlock market access, offering a tailored suite of direct-to-consumer (DTC) services, from product fulfilment to on-demand production services, as well as SHEIN's established global sales platform, so they can focus on making their creativity available to the world. SHEIN continues to promote our industry-leading, on-demand methodology for a smarter, future-ready industry.

About the Position

Position Overview

SHEIN Overseas IT is committed to enabling SHEIN’s rapid global expansion by developing future-ready IT platforms, applications, and services. Our mission is to lead the strategy, architecture, roadmap, and execution of Overseas IT, ensuring alignment with business priorities and global standards. We strive to deliver exceptional value to internal and external stakeholders, to become a world-class global IT organization.

We are seeking a passionate and experienced Enterprise IT Engineer III to lead innovative, technology-driven initiatives across IT Foundation Services. This role will be instrumental in managing complex programs that span Foundation Support, Infrastructure Build-out, Day 1 Onboarding, and ongoing Employee Engagement. At SHEIN, IT is at the forefront - delivering impactful, high-quality experiences to both internal and external customers every day, as well as HR, Finance, and various business teams. This role will play a critical leadership role in the design, planning, implementation, and optimization of cohesive, streamlined IT blueprints. These blueprints will encompass the necessary solutions, platforms, applications, and processes to support business needs. This position is essential to enabling SHEIN’s rapid employee and business growth across global markets, including the Americas, Europe, and APAC.

This position reports to the IT Manager, Warehouse.

Primary Responsibilities

Technical Support & Operations
- Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints.
- Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools.
- Resolve workstation and software issues, including installation, upgrade, and maintenance of systems.
- Document troubleshooting procedures and provide knowledge materials for end-users.
- Participate in an on-call rotation, which may include occasional weekend shifts.
Infrastructure & Network Management
- Design, implement, and maintain secure, scalable IT infrastructure systems.
- Deploy and manage physical, virtual, and cloud server environments.
- Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points.
- Collaborate with other IT teams to install and resolve infrastructure and system-related requirements.
Server, Cloud & Automation
- Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments.
- Perform patch management and system updates across environments.
- Use scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and enhance efficiency.
Backup, Recovery & Security
- Develop, test, and maintain backup and disaster recovery procedures.
- Ensure adherence to corporate security policies and implement network protection protocols.
- Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios).
Maintain awareness of new and emerging technologies that create strategic and tactical studio advantages.
Assist multiple concurrent complex IT projects, and establish collaboration ecologies with internal and external studio customers as directed by senior leadership.

Who we are looking for

Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management.
Extensive experience with Agile methodologies, from strategic roadmap planning to effective delivery and execution.
Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues.
Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.

Qualifications

Bachelor’s Degree in Computer Science, MS preferred.
Minimum 4+ years of professional experience in IT Support & Operation Frameworks, including ITIL Frameworks, IT Service Lifecycle Management(Incident, Problem, Change, and Service Level Management, etc.), and IT Infrastructures, including Physical, Virtual, and Cloud-based Infrastructure.
Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management, and change management practices.
Demonstrated ability to thrive under pressure, delivering solutions to diverse and evolving needs.
Fluent in written and spoken English.

Salary Range

6100~6300CAD

SHEIN is committed to an equitable and inclusive work environment for all candidates and provides equal opportunities in all employment practices without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy or childbirth, age, disability, or veteran status.

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More about this job

Responsibilities

The IT Support Engineer III will manage complex IT foundation services, including infrastructure build-out, hardware support, and system maintenance. This role also involves leading technology-driven initiatives and ensuring seamless IT operations across global business locations.

Requirements

Candidates must hold a Bachelor's degree in Computer Science and possess at least 4 years of professional experience in IT support and infrastructure management. Proficiency in Agile methodologies and experience with cloud environments and scripting languages are essential for this position.

Skills

IT Support
Infrastructure Management
Network Administration
Cloud Computing
Server Management
Agile Methodologies
Project Management
Scripting
PowerShell
Python
System Audits
Disaster Recovery
ITIL Framework
Hardware Troubleshooting
Security Protocols

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Infrastructure
Cloud
AWS
Azure
Google Cloud
Windows Server
Linux
PowerShell
Python
Agile
Scrum
ITIL
LAN/WAN
VPN
Firewall
Zabbix
Nagios
Disaster Recovery
System Administration
Hardware Support
Logistics
Project Management
Change Management
Vulnerability Assessment

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