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Added 20 mins ago
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Shell

CRM Campaign Coordinator

Toronto, ON, Canada
Calgary, AB, Canada

Pay: The base salary range for this position is $82,000 - $ 120,000 per year.
Job type: Full-time
Apply by: Oct 5, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Alberta, Canada

Job Family Group:

Sales & Marketing

Worker Type:

Regular

Posting Start Date:

September 21, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role?

Shell is seeking a Customer Relationship Management (CRM) Campaign Coordinator who will play a vital role in supporting the execution of the overall CRM and Digital Engagement strategy. This position ensures that CRM campaigns are delivered on time, with clarity, accuracy, and consistency, while aligning with strategic objectives to enhance customer engagement and loyalty.

Working closely with the CRM Manager, internal teams, and external partners, this role is responsible for managing campaign briefs, coordinating execution across channels, and ensuring a seamless and engaging customer experience. The ideal candidate is organized, detail-oriented, and thrives in managing multiple tasks and timelines in a dynamic environment.

Shell Mobility is one of the world's largest customer-facing businesses, serving more than 32 million customers every day across 46,000 locations in over 80 countries. As we continue to grow and evolve through the energy transition, we are transforming how we engage customers through loyalty, digital experiences, personalization, data, and AI-driven marketing. This role offers a unique opportunity to shape the future of customer engagement for one of the world's most recognized brands, driving innovative CRM and loyalty strategies that influence millions of customer interactions and deliver meaningful business growth.

What you’ll be doing

Execute CRM and Digital Engagement strategy through campaign delivery across owned channels (email, app, SMS, push notifications)

Manage campaign briefs to ensure clarity, consistency, and alignment with objectives and messaging standards

Work with legal to make sure campaign terms and conditions are accurate and compliant with relevant regulations

Manage customer journeys to provide a seamless and engaging experience across touchpoints

Work with SMEs (Subject Matter Experts) and Product Owners to ensure messaging is accurate, relevant, and consistent

Coordinate campaign timelines, asset delivery, and approvals to ensure on-time execution

Conduct quality assurance checks on campaign content, targeting, and technical functionality

Maintain and update campaign calendars and documentation to track progress and performance

Support with post-campaign reporting, metrics, and supporting continuous improvement efforts

Support A/B testing and the implementation of enhancements based on performance data

What you bring

The candidate must have legal authorization to work in Canada on a full-time basis
Bachelor’s degree
At least 3 or more years of experience in CRM
Understanding of CRM best practices and customer lifecycle marketing
Familiarity with Braze CRM platforms and tools is preferred
A good overall understanding of the Mobility & Convenience business is an advantage

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process and must be successfully completed within 3 days of receiving the initial assessment invite. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine the next steps. Thank you for your interest in Shell.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women & those from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

What we offer

The base salary range for this position is $82,000 - $ 120,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together

Continuously grow the transferable skills you need to get ahead

Work at the forefront of technology, trends, and practices

Collaborate with experienced colleagues with unique expertise

Achieve your balance in a values-led culture that encourages you to be the best version of yourself

Benefit from flexible working hours, and the possibility of remote/mobile working

Perform at your best with a competitive starting salary and annual performance-related salary increase; our pay and benefits packages are among the best in the world

Take advantage of paid parental leave, including for non-birthing parents

Join an organization working to become one of the most diverse and inclusive in the world

We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply

Grow as you progress through diverse career opportunities in national and international teams

Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets

Shale gas and liquids assets in Alberta and British Columbia

A network of 1,400 retail stations across Canada

The Scotford Complex in Alberta includes an upgrader; chemicals plant and is home to the Quest carbon capture and storage facility

The Sarnia Manufacturing Centre refinery in Ontario

Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels

12 Shell-owned distribution terminals, three of which have marine operations

Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery

Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.-À NOTER: de temps à autre, il arrive que nous modifions ou que nous retirions des emplois chez Shell et nous nous réservons le droit de le faire à tout moment, y compris avant la date limite indiquée. Avant de candidater, il vous est conseillé de bien lire notre politique en matière de protection des données. Celle-ci décrit comment vos données personnelles peuvent être traitées et vous informe que vos données personnelles peuvent être transférées à Shell/ aux sociétés du groupe Shell dans le monde entier. Ni le groupe Shell, ni aucune de ses sociétés de conseil en recrutement agréées ne sauraient vous demander de payer des droits pour examiner votre candidature à une carrière chez Shell. Quiconque vous demande un tel paiement n’est pas un représentant agréé de Shell et il vous est fortement conseillé de refuser d’effectuer un tel paiement. Shell respecte l’égalité d’accès à l’emploi

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More about this job

Responsibilities

The CRM Campaign Coordinator will execute digital engagement strategies across multiple channels including email, app, and SMS. They are responsible for managing campaign briefs, coordinating execution timelines, and ensuring high-quality customer experiences through data-driven insights.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in CRM and customer lifecycle marketing. Legal authorization to work in Canada on a full-time basis is mandatory.

Skills

CRM
Digital engagement
Campaign management
Customer lifecycle marketing
Braze
Data analysis
Quality assurance
Project coordination
Marketing strategy
Customer journey mapping
A/B testing
Communication
Detail-oriented
Strategic planning

Benefits

Flexible working hours
Remote/mobile working
Performance-related salary increase
Paid parental leave
Training and development programs

Visa sponsorship

Not detected in the job text

Keywords

CRM
Digital Engagement
Campaign Coordinator
Braze
Customer Loyalty
Marketing Strategy
Customer Journey
A/B Testing
Data-driven Marketing
Quality Assurance
Mobility
Energy Transition
Personalization
AI-driven Marketing
Campaign Calendars
Performance Metrics
Product Owners
Subject Matter Experts
Compliance
Retail
Energy
Sales
Marketing

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