Client Support Worker

Full Time Client Support Worker at The Rebuilding

At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.

About the Facility

The Rebuilding is a supported apartment complex for 19 individuals who identify as male or are gender diverse. It offers individual housing for tenants referred from the community "by name" list. Employees are available to support tenants on a 24/7 basis and are on-site daily. The rooms are a selection of bachelor and one bedroom units. The Client Support Worker reports to the House Manager and is responsible for the supervision of tenants, security of the facility, and assisting the House Manager as required.

Requirements

• Successful candidate must have post-secondary experience
• Favourable Criminal Record Check and Child Abuse Registry Check will be required
• Must have Standard First Aid/CPR Level “C” or be willing to acquire within the first 6 months of employment.

Hours of Work

72 to 96 hours biweekly. Working 12-hour shifts on a scheduled rotation including days, nights, and weekends. Salary will be averaged to 84 hours biweekly. This is an awake position, staff are required to stay awake, alert, and vigilant at all times while on duty.

Salary

$22.90 per hour (as per Collective Agreement)

Application Deadline

Thursday, November 26th at 8:00am

Benefits

· 2 weeks’ vacation (84 hours)

· 8 paid personal days (96 hours)

· Employee Assistance Program (EAP)

Upon completion of probation

· 2% RRSP Match

· Health & Dental

Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are, the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.

Requirements

• Strong knowledge of the policies, procedures, structure, mission, and mandate of Shelter Nova Scotia
• Able to adhere to a strict policy of confidentiality, code of conduct, policies and procedures
• Ability to remain awake, alert, and vigilant at all times while on duty
• Excellent verbal and written communication skills
• Excellent attention to details and organizational skills
• Proficiency in Microsoft Applications, including: Internet Explorer, Word, Excel, Outlook
• Criminal Record Check
• Interviewing, counseling, and intervention techniques
• Knowledge of community programs and services serving individuals experiencing homelessness or at risk of homelessness
• Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income assistance)
• Ability to understand cultural differences
• Ability to understand the dynamics of client behavior and assess their needs and risks

Responsibilities

• Offer support and maintain the rights and security of the tenants, staff, and community
• Maintain professional, ethical boundaries at all times
• Maintain positive working relations with government and community agencies
• Represent Shelter Nova Scotia in the community in an appropriate and responsible manner
• Adhere to Health, Fire, and other standards, as required by applicable legislations
• Not disclose information contained within documentation with any tenant or unauthorized individual
• Not establish solitary confidentiality with the residents
• Maintain the daily operations of the building
• Daily cleaning and minor maintenance of the property, including apartments, where applicable. Report repairs as recognized
• Upon direction from the House Manager, provide ongoing support and referrals while building trusting relationships
• Where possible, identify risk factors or potential problems, and intervene before they become a crisis
• Maintain an accurate Communication Log
• Conduct building and property checks
• Participate in safety call procedures as per policy
• Maintain an accurate filing system
• Complete detailed shift briefings (to include updates on all tenant and building activities) as required by Shelter Nova Scotia policies as required
• Assist with meal preparation, if required
• Assist tenants with self-administration of medications, if required, as per policies of Shelter Nova Scotia
• Maintain required documentation and reporting
• Upon direction from the House Manager, participate in apartment inspections
• Upon direction from the House Manager, inventory and secure the personal effects of tenants in the event a tenant is evicted or abandons their unit
• Attend staff meetings
• Upon direction from the House Manager, contribute to life skills and group activities
• Monitor activity of the building, including visitors
• Contact and follow direction of the Shelter Nova Scotia on-call personnel as required
• Participate in on-call duty rotation, where applicable
• Follow direction and perform other duties as required or deemed necessary by the House Manager or Director of Housing
• Perform First Aid and or CPR when required

Hours of Work

72 to 96 hours biweekly working 12 hour shifts on a four-on four-off rotation. Salary will be averaged to 84 hours biweekly

Salary

$22.90 per hour.

Benefits & Vacation

As per Shelter Nova Scotia Policy benefits available