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Added 5 mins ago
Pharmacy Assistant, L2
CareRx Corporation
AB · Edmonton, AB
Full-time
CareRx is looking for a Pharmacy Assistant L2 with Kroll pharmacy software experience to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy…
Added 5 mins ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 5 mins ago
Administrative Assistant 6
City of Saint John
Saint John, NB
Full-time
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 5 mins ago
Pharmacy Assistant, L2
CareRx Corporation
Burnaby, BC
$19 to $22 USD / hour
Full-time
CareRx is looking for a Pharmacy Assistant L2 with Kroll pharmacy software experience to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy…
Added 5 mins ago
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
Other
Ability to work varied hours/days to oversee store operations.
Added 19 mins ago
(CAN) Overnight Lead Department Manager
Walmart Canada
Fort St. John, BC
Full-time
…who enjoy leading others and making a visible impact on store…
Added 19 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Sylvan Lake, AB
Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 19 mins ago
Administrative Legal Assistant – Criminal Defence (Onsite, Chinese Proficiency Required)
Yiwei Zhang Criminal Defence
Toronto, ON · North York, ON
Full-time
…alongside counsel, serving as an integral foundation for daily operations, managing client touchpoints, and ensuring smooth, reliable coordination between our office, clients, and court…
Added 19 mins ago
Kids Ministry Director
Freedom Church BC
New Westminster, BC
Part-time
Freedom Church is looking for a passionate, organized, and ministry-minded individual to join our team as our Kids Ministry Director & Administrative Assistant.
Added 35 mins ago
Retail Assistant Store Manager
Skechers
Toronto, ON
Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 35 mins ago
Retail Assistant Store Manager
Skechers
Halton Hills, ON
Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 50 mins ago
Administrative Secretary 3
Winnipeg Regional Health Authority
Winnipeg, MB
…invoices and expense claims, coordinating routine facility operations (parking, site orientations, equipment, keys/access, repairs, maintenance, housekeeping, security, etc.), workload…
Added 50 mins ago
Patient Transport Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Added 50 mins ago
Server Assist / Barback - The Rec Room South Edmonton
Cineplex
AB · S. Edm. The Rec Room
Part-time
The Server Assistant and Barback will be responsible for providing high-levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and…
Added 1 hour ago
FOH Management - Assistant General Manager
Northland Properties
Edmonton, AB
Assist in developing Assistant Managers and Supervisors
Added 1 hour ago
Assistant Location Manger
Service Corporation International
Hamilton, ON
Full-time
…career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable…
Added 1 hour ago
Assistant Manager
EssilorLuxottica Group
Vancouver, BC
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 2 hours ago
Assistant Banquet Chef
Cape Breton Job Board
NS · Membertou, NS
Full-time
The Assistant Banquet Chef is a key member of the culinary leadership team at the Membertou Trade and Convention Centre (MTCC), supporting the Executive Chef in the planning, preparation…
Added 2 hours ago
assistant (e) gérant (e) de magasin, Val D'Or, QC
Starbucks Coffee Company
Val-d'Or, QC
$52,600 to $63,050 CAD / year
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Added 2 hours ago
Administrative Assistant - Operations
DarkVision
North Vancouver, BC
Full-time
We're seeking an Administrative Assistant to support DarkVision's expanding global operations team. In this position, you'll play a key role in executing and continuously improving various…
Added 3 hours ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Moncton, NB
Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 3 hours ago
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 3 hours ago
Pharmacy Assistant II - Term (8 Months)
Sobeys
Bedford, NS
Full-time
Assist with other pharmacy operations as required
Added 3 hours ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Owen Sound, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards

Sheraton Hotels & Resorts

Manager - Guest Experience

Toronto, ON, Canada

Pay: Pay Range: $73,437-$94,000 per hour
Job type: Full-time
Apply by: Sep 27, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Additional Information

Job Number26095862

Job CategoryRooms & Guest Services Operations

Location123 Queen Street West, Toronto ON M5H 2M9, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $73,437-$94,000 per hour

Bonus Eligible: Y

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The manager assists the Front Office Manager in overseeing daily operations, including supervising staff and managing guest services to ensure high satisfaction. They are responsible for maintaining service standards, resolving guest complaints, and achieving departmental financial goals.

Requirements

Candidates must have a high school diploma with at least 2 years of relevant experience, or a 2-year degree in a hospitality-related field. Strong leadership, communication, and problem-solving skills are required to manage team performance and guest interactions.

Skills

Guest Services
Front Office Operations
Staff Supervision
Conflict Resolution
Customer Satisfaction
Financial Performance Management
Team Leadership
Training And Development
Policy Implementation
Communication Skills
Problem Solving
Coaching
Mentoring
Interpersonal Skills
Operational Management

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Experience
Hospitality
Hotel Management
Staff Supervision
Customer Service
Operations Management
Performance Management
Conflict Resolution
Team Leadership
Standard Operating Procedures
SOP
LSOP
Human Resources
Employee Training
Revenue Management
Guest Satisfaction
Front Desk
Marriott International
Sheraton

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