Find work in Canada.

321,735 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
M
Spécialiste infonuagique et DevOps / Cloud & DevOps Specialist
Montrium
Montreal, QC
- Full-time
…occasions d’optimisation à l’aide d’Azure Monitor, Log Analytics, Application Insights et de données opérationnelles…
Added 10 mins ago
RM
IT Business Analyst (ServiceNow)
Redpath Mining Contractors and Engineers
Vaughan, ON
- Full-time
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist…
Added 40 mins ago
GO
Social Worker (Western Region)
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $40.88 to $49.71 CAD / hour
- Full-time
Added 2 hours ago
C
Communication Specialist, BORN - Permanent Full-Time
CHEO
Ottawa, ON
- $45.37 to $53.39 CAD / hour
- Full-time
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
Added 3 hours ago
UO
Financial and Administrative Coordinator
University of Waterloo
Waterloo, ON
- Full-time
Prepare and coordinated payroll in Workday for Graduate and Undergraduate student Teaching Assistantships in consultation with Administrative Officer and Graduate Program Administrator.
Added 3 hours ago
M(
[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
MLSE is looking for a Senior Salesforce Loyalty Cloud Administrator/Developer to support the administration, configuration, development, integration, and ongoing optimization of our…
Added 5 hours ago
CI
Network Administrator
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Network Infrastructure Administrator to join our Infrastructure Management team. In this role, you will be responsible for the design, implementation, and support of…
Added 6 hours ago
A
Facilities Administrator
Actalent
Calgary, AB
- $25 to $30 CAD / hour
- Contract
Added 7 hours ago
Paralegal & Manager, Compliance
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Train and oversee the Administrator on invoice processing and internal cross-charges
Added 8 hours ago
H
Administrator - Truck Account
Holman
Holman, NT
- $55,270 to $78,760 USD / year
- Full-time
Added 9 hours ago
C
Communication Specialist, BORN - Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
Added 11 hours ago
IC
Business Specialist
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist…
Added 11 hours ago
C
Senior Systems & Network Administrator (Windows, Linux, Cisco & F5)
CGI
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems & Network Administrator to join our Infrastructure & Operations team. This role is responsible for the administration, maintenance,…
Added 11 hours ago
CO
Network Administrator – Information Technology
City of Methuen
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Network Administrator shall play a key role in the development of the IT department and provide guidance and assistance to ensure uniformity across the city. Duties shall consist of…
Added 11 hours ago
AC
AWS DevOps Engineer
Adastra Corporation
Markham, ON
- Full-time
…will work closely with cloud architects, data engineers, and application teams to support reliable deployments and AWS-based…
Added 12 hours ago
MG
Technical Analyst
Michael Garron Hospital
Toronto, ON
- Full-time
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant…
Added 13 hours ago
AC
Administrator
Aston Carter
New Westminster, BC
- $24 to $25 CAD / hour
- Contract
Added 14 hours ago
TE
Branch Administrator - Temporary 18-month contract
TK Elevator
Burnaby, BC
- Full-time
…obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative…
Added 14 hours ago
A
Bilingual Registered Plans Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
We are looking to fill an opening for a Bilingual Registered Plans Administrator to join our Operations Team.
Added 15 hours ago
AS
Contract Administrator
Aker Solutions
St. John's, NL
- Full-time
Our team in St. John's, NL is growing and we're seeking a Contracts Administrator to support our Contracts Management group!
Added 15 hours ago
YG
Project Administrator
York Group
Edmonton, AB
- Full-time
The Project Administrator assists all facets of the organization, with a particular focus on managing project insurance, utility applications, and permits. This individual enables…
Added 15 hours ago
HW & SW Applications Admin 1
Celestica International LP
Toronto, ON
We are seeking a highly technical, execution-focused Hardware & Software Engineering Applications System Administrator to support the core engineering applications environment for the…
Added 16 hours ago
C
HW & SW Applications Admin 1
Celestica
Toronto, ON
- Full-time
We are seeking a highly technical, execution-focused Hardware & Software Engineering Applications System Administrator to support the core engineering applications environment for the…
Added 16 hours ago
SC
Service Now Administrator & Developer
Sheridan College
Oakville, ON
- Full-time
…incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in…
Added 16 hours ago
JI
Manager, People Development
J.D. Irving, Limited
Saint John, NB
- Full-time
This role also provides leadership and direction to the Learning & Development Administrator while ensuring operational excellence across the learning portfolio. The salary range for this…

Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: October 13, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Apply About employer

More about this job

Responsibilities

Administer, develop, and maintain Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, licensing, and ongoing support. Gather requirements and manage enhancements and projects while providing reporting, training, documentation, consultation, and technical guidance to stakeholders.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Candidates must have ServiceNow Certified Systems Administrator and ITIL Foundation certifications, with experience in REST APIs, system integrations, and reporting tools.

Skills

ServiceNow Administration
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Analysis
REST API Integration
System Integration
Testing
SQL Reporting
Project Management
User Training
Technical Documentation
Stakeholder Engagement
ITIL
Continual Improvement

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
ITSM
Asset Management
Platform Administration
Platform Configuration
Workflow Development
Business Rules
User Interface
REST API
System Integrations
Unit Testing
Component Testing
Patch Management
Maintenance Packs
Platform Upgrades
SQL Reporting
SSRS
Crystal Reports
Dashboards
Key Performance Indicators
ITIL Foundation
ServiceNow Certified Systems Administrator
CRM
Project Management
Business Analysis
Technical Documentation
User Training
Licensing and Permissions
Continual Improvement

Report this job