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Added 6 mins ago
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Regulatory Manager
Bitdeer (NASDAQ: BTDR)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Bitdeer Inc. is seeking a detail-oriented Regulatory Manager to lead the application and compliance monitoring of all municipal, provincial, and environmental approvals required to build…
Added 6 mins ago
CC
Senior Slot Floor Supervisor - Job ID J0926-0158
Columbia College
Calgary, AB
- Full-time
Support and oversee Slot Floor Supervisors in the consistent application of departmental procedures, internal controls, service standards, employee expectations and shift routines; identify…
Added 8 mins ago
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Senior Project Manager
Vanderlande
Toronto, ON
- Full-time
The Senior Project Manager oversees large, complex projects in the construction and material handling industries, ensuring delivery on time, within budget, and in compliance with technical…
Added 8 mins ago
BS
Gestionnaire de Projets TI - Livraison de solutions & CI/CD / IT Project Manager - Solution Delivery & CI/CD
Browns Shoes
Montreal, QC
- Full-time
IT Project Manager - Solution Delivery & CI/CD
Added 8 mins ago
External QA Specialist/Manager
AbCellera
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We're looking for an experienced External QA Specialist/Manager to join our Supplier Quality Management team and help ensure the quality of the Contract Manufacturing Organizations (CMOs)…
Added 8 mins ago
T
Manager, Personal Financial Services - Les Galeries Normandie (Full-time, 37.5h/week)
TD
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Added 8 mins ago
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Cozey
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Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it…
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Added 8 mins ago
CL
District Manager - Supporting Eastern Canada Franchise locations
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Toronto, ON
- Full-time
We're looking for a District Manager to lead our Franchise locations within Eastern Canada, based in Ontario GTA. This is an exciting opportunity for an experienced multi-site leader who is…
Added 8 mins ago
BH
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- Full-time
Mental health support through our Employee and Family Assistance Program
Added 8 mins ago
BH
Clerk, Outpatient Programs
Bruyère Health
Ottawa, ON
- Full-time
Mental health support through our Employee and Family Assistance Program
Added 8 mins ago
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CC Winston Churchill & VIP Kitchen Staff
Cineplex
Oakville, ON · CPX Winston Churchill
- Part-time
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Added 8 mins ago
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Vote Audit Analyst ( Contract) (Hybrid)
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- $17 to $18.5 CAD / hour
- Full-time
…review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy,…
Added 20 mins ago
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Partner Program Product Manager
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Canada
- Full-time
Manage third-party content and production vendors as needed to support program delivery timelines.
Added 20 mins ago
KP
Client Experience Associate
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ON · Ontario, Canada
- Full-time
…service requests, and completes administrative duties. Provides support in at least one trained skill the CX Associate supports (e.g., General Community, Architectural, Escrow, or…
Added 20 mins ago
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Relationship Manager Agriculture
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Added 20 mins ago
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- Full-time
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Added 20 mins ago
TI
Cybersecurity Architect
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- Contract
Security Technical Program Manager to lead and coordinate cybersecurity research, engineering, product evaluation, and emerging-technology initiatives from research hypothesis through…
Added 20 mins ago
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- Temporary
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Added 20 mins ago
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- Full-time
Recruit, develop, and retain top talent, creating clear development plans that support long-term career growth.
Added 20 mins ago
GI
Quality Technician
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Added 20 mins ago
LS
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ON · Middlesex, ON
- Full-time
…Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and…
Added 20 mins ago
LS
Customer Relations Executive
London Square
ON · Middlesex, ON
- Full-time
…Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and…
Added 22 mins ago
BT
Implementation Lead
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- $65,000 to $80,000 CAD / year
- Full-time
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Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: October 13, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Administer, develop, and maintain Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, licensing, and ongoing support. Gather requirements and manage enhancements and projects while providing reporting, training, documentation, consultation, and technical guidance to stakeholders.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Candidates must have ServiceNow Certified Systems Administrator and ITIL Foundation certifications, with experience in REST APIs, system integrations, and reporting tools.

Skills

ServiceNow Administration
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Analysis
REST API Integration
System Integration
Testing
SQL Reporting
Project Management
User Training
Technical Documentation
Stakeholder Engagement
ITIL
Continual Improvement

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
ITSM
Asset Management
Platform Administration
Platform Configuration
Workflow Development
Business Rules
User Interface
REST API
System Integrations
Unit Testing
Component Testing
Patch Management
Maintenance Packs
Platform Upgrades
SQL Reporting
SSRS
Crystal Reports
Dashboards
Key Performance Indicators
ITIL Foundation
ServiceNow Certified Systems Administrator
CRM
Project Management
Business Analysis
Technical Documentation
User Training
Licensing and Permissions
Continual Improvement

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