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Added 10 mins ago
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Product Manager
Shipra
Toronto, ON
- Full-time
We are seeking a strategic Product Manager to drive the development of Shipra's financial intelligence platform. As a Product Manager, you will own the product roadmap for features that…
Added 10 mins ago
AC
Data Scientist, Commercial Price Modelling
Aviva Canada
Toronto, ON
- Full-time
In this role, you'll contribute to the full model lifecycle, from ideation and development through deployment, monitoring, and continuous improvement. You'll work on high-impact initiatives…
Added 10 mins ago
MC
Account Manager - Companion Animal / Gestionnaire de comptes – Animaux de compagnie
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Regional Sales Manager, Central Canada – Companion Animal Business Unit, the Account Manager (AM) is responsible for achieving the annual sales and business objectives…
Added 10 mins ago
MP
Inventory Coordinator
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Support employee development in inventory control, material inspection, and inventory accuracy processes.
Added 10 mins ago
OM
Gestionnaire de campagne audio/vidéo
Omnicom Media
Montreal, QC
- Full-time
Added 10 mins ago
AC
Data Scientist, Commercial Price Modelling
Aviva Canada
Markham, ON
- Full-time
In this role, you'll contribute to the full model lifecycle, from ideation and development through deployment, monitoring, and continuous improvement. You'll work on high-impact initiatives…
Added 10 mins ago
AC
Corporate Security Manager
Aviva Canada
Markham, ON
- Full-time
The Corporate Security Manager is responsible for providing physical security governance and subject matter expertise to the Canadian business divisions, applying standards, and ensuring…
Added 12 mins ago
M
Production Manager
MiTek
Calgary, AB
- Full-time
MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing…
Added 26 mins ago
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Senior Estimator – Industrial Fabrication
Startec
Calgary, AB
- Full-time
Experience with estimating software, enterprise resource planning (ERP) systems or production tracking tools.
Added 26 mins ago
M
Stopping The Violence Counsellor (Full Time, Fixed Term until March 31, 2027)
MOSAIC
Vancouver, BC
- Full-time
Support implementation and development of time-limited violence prevention projects as needed.
Added 26 mins ago
M
Settlement Outreach Worker (Punjabi, Hindi, Urdu Speaking)
MOSAIC
Surrey, BC
- Full-time
Under the supervision of the Manager, the Settlement Outreach Worker provides direct client service and program delivery support for migrant workers. Through the integrated services…
Added 26 mins ago
OD
Senior Customer Experience Specialist
One Degree Organic Foods
Mission, BC
- $55,900 to $67,100 CAD / year
- Full-time
POSITION: Senior Customer Experience Specialist REPORTS TO: Senior Brand Manager
Added 26 mins ago
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Personal Banking Associate Trainee
TD
Orleans, ON · Ottawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
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Personal Banker
TD
Little Current, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
CO
Coordinator, Content Marketing
CANADIAN OLYMPIC COMMITTEE
Toronto, ON · Montreal, QC
- $47,800 to $65,700 CAD / year
- Full-time
The COC is looking for a bilingual Coordinator to join its Content Marketing team. Reporting to the Manager, Social Media Strategy, this individual is responsible for activating the…
Added 26 mins ago
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Software Development Manager (Calgary)
Clio
Calgary, AB
- Full-time
We are currently seeking a Software Development Manager to join our Engineering team. This role is only open to candidates based in Calgary and will require a presence in our Calgary office…
Added 40 mins ago
CI
SAP Mobile Developer -- JASDC5960843
Compunnel Inc.
Canada
- Other
SAP developers are responsible for creating, testing, and implementing SAP software solutions that meet business needs while working closely with the development team, Functional…
Added 40 mins ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
…smoothly. You'll set up and configure devices, install and support software, and resolve hardware and software issues, both on-site and remotely. The role suits someone with strong…
Added 40 mins ago
AS
JP2239 - IT Project Manager - Senior
Apex Systems
Toronto, ON
- $71 to $76 USD / hour
- Contract
We are seeking an experienced Senior IT Project Manager to lead a large-scale Payments Technology initiative within a fast-paced financial services environment. This role requires a…
Added 42 mins ago
H
Nurse C - Enterostomal Therapist
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: Reports to the Nursing Manager in the Ambulatory Care Dept. The Educator is self-directed and requires minimum supervision. Contacts with staff, clients/families, other…
Added 42 mins ago
H
Nurse C - Enterostomal Therapist
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: Reports to the Nursing Manager in the Ambulatory Care Dept. The Educator is self-directed and requires minimum supervision. Contacts with staff, clients/families, other…
Added 42 mins ago
Marketing Specialist
Stampede Leasing Ltd
Calgary, AB
Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, Facebook Business Manager, Meta Ads Manager, email marketing software)
Added 42 mins ago
Sr. Manager, Project Engineering
Barry Callebaut
Brantford, ON
…engineering and technical teams, the Major Project Engineering Manager will lead and support the successful execution of these large-scale capital…
Added 42 mins ago
R
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
RTX
Longueuil, QC
- Full-time
Added 42 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Lead the development and execution of the Liquids Pipelines Data Modernization roadmap, translating business strategy, operational needs, and stakeholder priorities into scalable data…

Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: October 13, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Administer, develop, and maintain Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, licensing, and ongoing support. Gather requirements and manage enhancements and projects while providing reporting, training, documentation, consultation, and technical guidance to stakeholders.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Candidates must have ServiceNow Certified Systems Administrator and ITIL Foundation certifications, with experience in REST APIs, system integrations, and reporting tools.

Skills

ServiceNow Administration
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Analysis
REST API Integration
System Integration
Testing
SQL Reporting
Project Management
User Training
Technical Documentation
Stakeholder Engagement
ITIL
Continual Improvement

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
ITSM
Asset Management
Platform Administration
Platform Configuration
Workflow Development
Business Rules
User Interface
REST API
System Integrations
Unit Testing
Component Testing
Patch Management
Maintenance Packs
Platform Upgrades
SQL Reporting
SSRS
Crystal Reports
Dashboards
Key Performance Indicators
ITIL Foundation
ServiceNow Certified Systems Administrator
CRM
Project Management
Business Analysis
Technical Documentation
User Training
Licensing and Permissions
Continual Improvement

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