Jobs in Canada

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Added 6 mins ago
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PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 6 mins ago
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Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 7 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 7 mins ago
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Software Engineer - AI/Inference /Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to a seasoned Technical Manager who will provide mentorship and guidance as you navigate through your responsibilities. The work setup at Nutanix AI is a hybrid model,…
Added 7 mins ago
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INJECTION MOULDING TECHNICIAN
PreciKam
Montreal, QC
- Full-time
High school, technical vocational training that is appropriate for the position.
Added 9 mins ago
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(CAN) Pharmacy Assistant
Walmart
Wainwright, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 9 mins ago
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Part time pharmacy assistant
Walmart
Calgary, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 9 mins ago
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Pharmacy Assistant
Walmart
St. Catharines, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 9 mins ago
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(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 9 mins ago
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(CAN) Pharmacy Assistant
Walmart
Westbank, BC
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 22 mins ago
Land Stewardship Manager
Natural Resources and Indigenous Futures
Winnipeg, MB
Reporting to the Section Manager of the Habitat & Endangered Species Section, the incumbent is responsible for the leadership, development and management of the Land Stewardship Unit…
Added 31 mins ago
Senior Technical Analyst
Innovation and New Technology
Winnipeg, MB
Reporting to the DTS Service Manager, the Technical Analyst supports the implementation, maintenance, and optimization of infrastructure services, including servers, networks, cloud…
Added 37 mins ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 37 mins ago
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Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 39 mins ago
Manager, Laboratory (Clinical Pathology)
Health Sciences North
Sudbury, ON
Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
Added 39 mins ago
Simulation Technician
Health Sciences North
Sudbury, ON
Provide technical support for simulation operations, including the maintenance and repair of computerized manikins and task trainers, as well as the planning, execution, and evaluation of…
Added 39 mins ago
Manager, Laboratory (Clinical Pathology)
Health Sciences North
Sudbury, ON
Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
Added 39 mins ago
Simulation Technician
Health Sciences North
Sudbury, ON
Provide technical support for simulation operations, including the maintenance and repair of computerized manikins and task trainers, as well as the planning, execution, and evaluation of…
Added 39 mins ago
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Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
Functional authority and team support: Acts as a senior resource and subject matter expert for the team by providing technical guidance, training and mentorship to junior staff. Assists in…
Added 39 mins ago
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Supervisor, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Added 50 mins ago
NC
Manager Research and Development
Nutem Custom Manufacturing
Burlington, ON
- $90,000 to $100,000 CAD / year
- Full-time
- On-site
…on the Earth. *Overview*: Reporting to the Director R&D and Technical Services, the Manager Research & Development will be focussing on advancing the development of innovative formulations…
Added 54 mins ago
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QC Reviewer, LBA
Altasciences
Laval, QC
- Full-time
Report quality issues or trends to the line manager and participate in resolving them.
Added 54 mins ago
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Scientist, ADA Immunogenicity
Altasciences
Laval, QC
- Full-time
The Scientist will be assigned by management as Bioanalytical Principal Investigator and is the first point of contact for project manager and clients for laboratory services;
Added 54 mins ago
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Facilities Maintenance Technician Level II
Altasciences
Montreal, QC
- Full-time
Involved in planning and executing special projects assigned by the Facilities Manager.
Added 54 mins ago
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Engagement Manager - Aerospace Sector
Capgemini
Montreal, QC
- $76,336 to $166,552 CAD / year
Responsable d’Engagement (Engagement Manager) – Secteur Aérospatial

Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: October 13, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Administer, develop, and maintain Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, licensing, and ongoing support. Gather requirements and manage enhancements and projects while providing reporting, training, documentation, consultation, and technical guidance to stakeholders.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Candidates must have ServiceNow Certified Systems Administrator and ITIL Foundation certifications, with experience in REST APIs, system integrations, and reporting tools.

Skills

ServiceNow Administration
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Analysis
REST API Integration
System Integration
Testing
SQL Reporting
Project Management
User Training
Technical Documentation
Stakeholder Engagement
ITIL
Continual Improvement

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
ITSM
Asset Management
Platform Administration
Platform Configuration
Workflow Development
Business Rules
User Interface
REST API
System Integrations
Unit Testing
Component Testing
Patch Management
Maintenance Packs
Platform Upgrades
SQL Reporting
SSRS
Crystal Reports
Dashboards
Key Performance Indicators
ITIL Foundation
ServiceNow Certified Systems Administrator
CRM
Project Management
Business Analysis
Technical Documentation
User Training
Licensing and Permissions
Continual Improvement

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