Jobs in Canada

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Added 6 mins ago
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Service Technician
Michelin
Montreal, QC · Lachine
- Full-time
Perform required inspections and interventions on tires and equipment, and report any safety, quality, equipment, or customer-site concerns to the manager;
Added 6 mins ago
PI
Personal Lines Retail CSR - Hastings Branch
Park Insurance
Burnaby, BC
- Full-time
Work with a team to establish and achieve your sales targets and develop new business
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Account Manager, Supply Cloud
LBMX
London, ON
- Full-time
The Account Manager – Supply Cloud owns revenue growth across LBMX’s Supply Cloud network of distributors and suppliers. This role is accountable for expansion within the installed base:…
Added 6 mins ago
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Access & Affordability Manager, BioAdvance - J&J Innovative Medicine
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Johnson & Johnson Innovative Medicine, is recruiting for an Access & Affordability Manager, BioAdvance. This position is located in Toronto, Ontario. This is a hybrid role which includes to…
Added 6 mins ago
Project Manager
Keyloop
Montreal, QC
The Project Manager is well organized, articulate, detail-orientated and able to work on tight deadlines with an understanding of business operations and able to plan, lead and delegate…
Added 6 mins ago
Implementation Consultant - Accounts
Keyloop
Montreal, QC
…applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed…
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Practice Leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of experienced professionals and assist with…
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D
Practice leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of highly experienced professionals and assist…
Added 6 mins ago
D
Practice leader, Management support and expertise support
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of highly experienced professionals and assist…
Added 6 mins ago
D
Market Development Manager
Desjardins
Cacouna, QC · L'Isle-Verte, QC · Rivière-du-Loup, QC · Caisse Desjardins de Viger et Villeray
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 6 mins ago
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Director, Franchise Operations - Canada
The Coca-Cola Company
ON · Canada - ON - Ontario
- Full-time
Work with franchise commercial manager to steward the planning process that is in place bi-monthly, ensuring all customer plans are included.
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Analyst, Business Transformation (11 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
- Full-time
…data and reporting function. Support on a regular basis the manager’s liaison with individuals in the various Lines of Business, at various levels, including senior management, to gather…
Added 6 mins ago
CI
Journeyperson Pump Mechanic
Caterpillar Inc.
Clairmont, AB
- Full-time
…range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change…
Added 6 mins ago
CG
Administrative Assistant
Canaccord Genuity Group Inc.
Waterloo, ON
- Full-time
…Waterloo. Led by established Senior Wealth Advisor and Portfolio Manager Shane Silverberg, this growing team delivers personalized wealth management strategies, services and solutions to…
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Estate Planning Consultant
BMO
Saskatoon, SK · RC_Sask
- Full-time
…thereafter to maintain effective knowledge management within…
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Senior Wealth Planning Consultant
BMO
Vancouver, BC · FBT
- Full-time
…wealth management strategies to support regional and national business growth while focussing on the client…
Added 6 mins ago
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Senior Strategic Account Manager
AT&T
Thornhill, ON · Montreal, QC
- From $142,700 CAD / year
- Full-time
We’re hiring for a Senior Strategic Account Manager who will drive revenue growth by developing and executing comprehensive account strategies, selling assigned products and services,…
Added 6 mins ago
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Team Manager-Production
Ford Motor Company
Windsor, ON
- Full-time
…employees and the different perspectives that they bring to the business are the driving force behind our success. Come discover a company that is focused on the quality of our vehicles,…
Added 6 mins ago
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Dir, Enterprise Sales
Adobe
Toronto, ON
- Full-time
Articulate the Adobe story and its value proposition, and how Adobe’s solutions align with each customer’s vision and address their business issues.
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Assistant General Manager
Movati
Ottawa, ON
- Full-time
…premier affordable luxury fitness brand. As our Assistant General Manager (AGM), you hold one of the most impactful roles in the Club. We’ll say it clearly: we’re looking for a brand…
Added 6 mins ago
Manager, ABM Optimization
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 6 mins ago
Senior Manager, Credit Card Projects - Finance (12-mo Contract)
Scotiabank
ON · Toronto, ON
…procedures and established Finance control requirements. The Senior Manager, Credit Card Finance Projects will represent Finance within the cross-functional Velocity team and lead the…
Added 20 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 20 mins ago
T
Business Information Management Analyst II
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 20 mins ago
J&
Access & Affordability Manager, BioAdvance - J&J Innovative Medicine
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Johnson & Johnson Innovative Medicine, is recruiting for an Access & Affordability Manager, BioAdvance. This position is located in Toronto, Ontario. This is a hybrid role which includes to…

Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: November 12, 2026

Application Details: This position has been reposted to welcome additional candidates. Existing candidates are not required to re-apply.

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Administer, develop, support, and continually improve Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, and maintenance. Collaborate with stakeholders and governance groups to deliver enhancements, reporting, training, documentation, and strategic platform roadmaps.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Required credentials include ServiceNow Certified Systems Administrator and ITIL Foundation certification; experience with REST APIs, integrations, and reporting tools is also required.

Skills

ServiceNow Administration
ServiceNow Development
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Rules
Scripting
REST APIs
System Integrations
Testing
SQL Reporting
Project Management
Business Analysis
Technical Documentation
User Training

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
Asset Management
ITSM
CRM
Platform Administration
Platform Development
Platform Configuration
Workflows
User Interface
Scripts
Business Rules
REST API
System Integrations
Unit Testing
Component Testing
SQL Reporting
SSRS
Crystal Reports
ServiceNow Certified Systems Administrator
ITIL Foundation
Roadmaps
Patch Management
Maintenance Plans
Dashboards
Key Performance Indicators
Business Analysis
Project Management
User Training
Technical Documentation

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