Jobs in Canada

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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 10 mins ago
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Front Store Manager, Salaried Full Time
Shoppers Drug Mart
Regina, SK
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…Access ALS positions Canada as a global leader in ALS drug…
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
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Social Media Marketing Specialist
Kelly
Toronto, ON
- Contract
Experience working in a corporate environment
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
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Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Manager oncology, for the Centre for Innovative Medicine (CIM), the incumbent is responsible to conduct clinic interventions following protocols,…
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
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Security and Healthcare Technician
Convergint
Dartmouth, NS
- Full-time
This role provides a strong growth path toward Project Foreman, Technical Project Manager, or Systems Integration Lead roles.
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Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
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LH
Physiotherapist
Lifemark Health Group
Chatham-Kent, ON · Chatham, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
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Service Now Administrator & Developer
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset…
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Manager, Product Transitions
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
…We’re looking for a forward-thinking and solutions-oriented Manager, Product Transitions for an existing vacancy on our Product Transitions team. As a key member of the Transitions…
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Manager, Product Transitions
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
…We’re looking for a forward-thinking and solutions-oriented Manager, Product Transitions for an existing vacancy on our Product Transitions team. As a key member of the Transitions…
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Employee Services Supervisor
Pembina Pipeline Corporation
Calgary, AB
…Supervisor to join the team. Reporting to the HR Operations Manager, this role leads a multifunctional team responsible for delivering consistent, high-quality HR services across the…
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Manager, US Commercial Services Finance
EPCOR
AB · Edmonton, Alberta
- Full-time
Working closely with operations, business development, and Corporate Finance teams, you will deliver financial insights, accounting expertise, and risk management support that enable…
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Operations Support - Analytics, BCI
Bell
Mississauga, ON
Reporting to the Manager, Channel Compensation, the successful candidate will play a key role in ensuring the accuracy and timeliness of payments for external distribution channels. This…
Added 25 mins ago
Sr Director RSM Marketing
Rogers Communications
Toronto, ON
…growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work.…
Added 25 mins ago
HR
Clinical Manager, Reactivation Care Centre and Post Acute Care - Finch Unit and ABAMU
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
We currently have an exciting opportunity for a Clinical Manager, Reactivation Care Centre - Finch Unit and ABAMU to join our Post Acute and Reactivation Care Centres leadership team.
Added 25 mins ago
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Business Development Manager
Grantek Systems Integration
Burlington, ON
- Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 25 mins ago
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Manager, Internal Communications and Culture (*18 Month Contract*)
CAPREIT
Toronto, ON
- Other
Reporting to the Director, Culture & Office Services, the Manager, Internal Communications & Culture is an experienced, hands-on leader responsible for managing a small team and driving…
Added 25 mins ago
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Manager, Benefits
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
As our Group Benefits Manager, you’ll lead the strategy, design, and delivery of our pension and benefits programs across Canada and the U.S., oversee our pension arrangements in the U.K.,…

Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: November 12, 2026

Application Details: This position has been reposted to welcome additional candidates. Existing candidates are not required to re-apply.

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Administer, develop, support, and continually improve Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, and maintenance. Collaborate with stakeholders and governance groups to deliver enhancements, reporting, training, documentation, and strategic platform roadmaps.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Required credentials include ServiceNow Certified Systems Administrator and ITIL Foundation certification; experience with REST APIs, integrations, and reporting tools is also required.

Skills

ServiceNow Administration
ServiceNow Development
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Rules
Scripting
REST APIs
System Integrations
Testing
SQL Reporting
Project Management
Business Analysis
Technical Documentation
User Training

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
Asset Management
ITSM
CRM
Platform Administration
Platform Development
Platform Configuration
Workflows
User Interface
Scripts
Business Rules
REST API
System Integrations
Unit Testing
Component Testing
SQL Reporting
SSRS
Crystal Reports
ServiceNow Certified Systems Administrator
ITIL Foundation
Roadmaps
Patch Management
Maintenance Plans
Dashboards
Key Performance Indicators
Business Analysis
Project Management
User Training
Technical Documentation

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