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Added 1 min ago
GO
Director, Community Infrastructure
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Housing: Subsidized Staff Housing is not Available
Added 1 min ago
CB
Agente ou Agent de coordination du programme parcours réussite
Collège Boréal
Hearst, ON
- Part-time
…inclusive community. In keeping with our values, we are looking for staff who will work respectfully and constructively with everyone who attends our college. We invite applications from…
Added 1 min ago
C
Associate, Oversight - Global Asset Management
CIBC
Montreal, QC
- Full-time
…Instrument 81-107, relevant Ontario Securities Commission (OSC) Staff Notices, U.S. Securities and Exchange Commission (SEC) requirements, and Know Your Client (KYC) and Anti-Money…
Added 1 min ago
AG
Team Lead
Activate Games
Calgary, AB
- Full-time
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Added 1 min ago
B
Consultant, Risk Advisory Services
BDO
Calgary, AB
- Full-time
Ensure high quality client service through daily progress of fieldwork to managers and staff
Added 1 min ago
EB
Assistant Store Manager - Le Labo - Full time - Carrall Street - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Full-time
…our team of Sales Associates to achieve all sales, customer service and operational…
Added 1 min ago
Manager - Department Operations
University of Guelph
Guelph, ON
This position is represented by the agreement between the Professional Staff Association and the University of Guelph
Added 1 min ago
LS
Key Holder Levi's Conestoga
Levi Strauss & Co.
Waterloo, ON
- Part-time
Drives Performance: Advocates and can assist store management in the training and coaching of store staff that model LS&CO selling practices, deliver authentic customer service and meet…
Added 15 mins ago
S
Laboratory Assistant, Accessioning
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 15 mins ago
UO
Assistant Professor, Schulich School of Engineering, Department of Geomatics Engineering
University of Calgary
Calgary, AB
- Full-time
…student supervision and mentoring, and are expected to provide service in support of the Department, School, University, and the Profession. As a member of the University of Calgary…
Added 15 mins ago
R
Operations Geologist – NAm Well Operations (Canada)
RPS
Calgary, AB
- Contract
…impacts, optimize their return on investment, develop their staff and bring energy to market cost-effectively and safely. RPS is a wholly owned subsidiary of Tetra Tech, Inc. (TTEK). TTEK…
Added 15 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 15 mins ago
CO
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
- Full-time
The Supervisor, Operations will focus on exceptional customer service, innovative thinking, and assisting with staff escalations. You will be responsible for managing day-to-day operations…
Added 15 mins ago
SD
Front Store Manager, Salaried Full Time
Shoppers Drug Mart
Regina, SK
- Full-time
…cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and…
Added 15 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Stellarton, NS
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 15 mins ago
SH
Psychosocial Oncology Clinician - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Volunteer
…oncology and supportive care education to patients/families, staff and community groups as required. The Clinician maintains strong professional links with provincial psychosocial oncology…
Added 15 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 15 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 15 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 15 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 15 mins ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…alternate main site temporarily at the discretion of the RDH Leadership and therefore willingness and flexibility to support the four hospitals organizational…
Added 15 mins ago
CM
Nursing Assistant - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world…
Added 15 mins ago
SC
Service Now Administrator & Developer
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset…
Added 15 mins ago
SD
Front store Supervisor
Shoppers Drug Mart
Winnipeg, MB
- Full-time
…organizing work schedules, and ensuring excellent customer service throughout the store. The Front Store Supervisor supports merchandising and inventory management, including stocking…
Added 15 mins ago
Clinical Resource Radiation Therapist
Winnipeg Regional Health Authority
Winnipeg, MB
CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of leading…

Sheridan College

Service Now Administrator & Developer

Oakville, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset Management (AM) platform. The incumbent is responsible for the platform design and development, application configurations, integrations, unit and component testing, support and maintenance, and continual improvement in alignment with the overall ITSM and AM strategy. To facilitate outstanding customer service and Sheridan business processes the incumbent performs technical and business analysis to build roadmaps for the purpose of developing enhancements, interfaces, fixes, and the application of maintenance packs and upgrades.

What You’ll Be Doing

Creating and maintaining the overall roadmap of the ITSM platform in alignment with Sheridan’s Service Management strategy;
Working with stakeholders to gather business and process requirements to build workflows, user interface (UI), scripts and business rules within the ITSM Platform;
Managing multiple concurrent complex projects and requests for enhancements ranging from operational to corporate wide;
Performing day to day monitoring, support, administration and maintenance of the ITSM platform;
Developing and maintaining the APIs for various systems with integrations to the ITSM Platform;
Coordinating and performing testing of ITSM platform updates and changes;
Ensures changing to the ITSM platform are done in a controlled and predictive manner;
Building and implementing patch and maintenance plans for ITSM platform;
Developing and implementing continual improvement plans for the ITSM platform;
Monitoring, administering and managing user licensing, roles and permissions for the ITSM platform;
Contributing to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics;
Providing guidance to technical peers and teams within Sheridan community;
Delivering presentations and provides information sessions to technical teams and other audiences;
Participating in development of strategic plans within the portfolio;
Providing ITSM platform consultation expertise to all departments;
Building training plans for the provision of training of newly developed functionality for Sheridan IT;
Providing user training in the use of the ITSM platform;
Creating and updating technical and functional documentation for variety of internal/external partners;
Participating in customer engagement program by eliciting information, building relationships with key partners and providing technical expertise where necessary;
Collaborating with the appropriate governance groups to undertake projects and initiatives as well as building reports on the progress;
Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in the integration and configuration work;
Performing other duties as assigned.

About You

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a self-directed natural leader which combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You are an agile individual with an ability to respond to change, adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each student’s unique needs.

You enjoy balancing many different tasks, staying organized and planning, and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

The Successful Candidate Will Also Possess The Following Qualifications

Minimum of a 3-year diploma in Information Technology or a related field.
Minimum of 5-years experience with configuration, deployment and developing customer solutions on IT Service Management platforms.
Minimum of 2-years experience administering a Service Management or CRM Management system.
ServiceNow Certified Systems Administrator (CSA) Certification.
Information Technology Infrastructure Library (ITIL) foundation certification.
Experience with system integrations and REST API.
Experience with report writing such as Structured Query Language (SQL) Reporting (SSRS), Crystal Reports, or other reporting tools.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Information Technology (IT)

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J0926-0601

Employee Group: Support Staff - Permanent

Type of Vacancy: This is a replacement position

Payband: K

Hourly Range: $48.07 - $55.57

Hours/Week: 37.5

Hours: 8:30 am – 4:30 pm

Application Deadline: November 12, 2026

Application Details: This position has been reposted to welcome additional candidates. Existing candidates are not required to re-apply.

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Administer, develop, support, and continually improve Sheridan’s ITSM and asset management platform, including configurations, workflows, integrations, testing, upgrades, and maintenance. Collaborate with stakeholders and governance groups to deliver enhancements, reporting, training, documentation, and strategic platform roadmaps.

Requirements

Requires a minimum three-year diploma in Information Technology or a related field, at least five years of experience configuring, deploying, and developing solutions on ITSM platforms, and at least two years administering a service management or CRM system. Required credentials include ServiceNow Certified Systems Administrator and ITIL Foundation certification; experience with REST APIs, integrations, and reporting tools is also required.

Skills

ServiceNow Administration
ServiceNow Development
IT Service Management
Asset Management
Platform Configuration
Workflow Development
Business Rules
Scripting
REST APIs
System Integrations
Testing
SQL Reporting
Project Management
Business Analysis
Technical Documentation
User Training

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
Asset Management
ITSM
CRM
Platform Administration
Platform Development
Platform Configuration
Workflows
User Interface
Scripts
Business Rules
REST API
System Integrations
Unit Testing
Component Testing
SQL Reporting
SSRS
Crystal Reports
ServiceNow Certified Systems Administrator
ITIL Foundation
Roadmaps
Patch Management
Maintenance Plans
Dashboards
Key Performance Indicators
Business Analysis
Project Management
User Training
Technical Documentation

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