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Added 13 mins ago
Cybersecurity Analyst - Closing October 14, 2026
Municipality of Port Hope
Port Hope, ON
Full-time
…and industry experts, enhancing professional development. The community's warmth promotes work-life balance, supported by cultural festivals and heritage sites. Proximity to Toronto/GTA…
Added 14 mins ago
Wealth Concierge
Royal Bank of Canada
Vancouver, BC
Full-time
Minimum of 2 years’ experience in a similar role preferably as a Financial Advisor, Financial Planning Associate, Premier Banker, and Private Banking Associate
Added 27 mins ago
Seasonal Sales Associate (Square One)
Knix
Mississauga, ON
$19.7 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 27 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Timmins, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Kapuskasing, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Beauty Specialist, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Senior Specialist, Beauty Operations
Loblaw Companies Limited
Toronto, ON
Full-time
Identify opportunity areas within Store’s local community to help drive traffic into Store
Added 27 mins ago
SALES ASSOCIATE-EN
La Vie En Rose
Saskatoon, SK
Part-time
Being part of a family-owned business committed to the community
Added 27 mins ago
Assistant Front Store Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Markham, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON · Chatham, ON
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 28 mins ago
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Innisfil, ON
Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 28 mins ago
SEASONAL ASSOCIATE-EN
La Vie En Rose
Burlington, ON
Part-time
Being part of a family-owned business committed to the community
Added 28 mins ago
Project Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 28 mins ago
Seasonal Sales Associate (Robson)
Knix
Vancouver, BC
$19.7 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 28 mins ago
SALES ASSOCIATE-EN
La Vie En Rose
Mississauga, ON
Part-time
Being part of a family-owned business committed to the community
Added 28 mins ago
Seasonal Sales Associate (Sherway Gardens)
Knix
Toronto, ON · Etobicoke, ON
$19.7 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 28 mins ago
Seasonal Sales Associate (West 4th)
Knix
Vancouver, BC
$19.7 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 28 mins ago
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Airdrie, AB
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 28 mins ago
Livreur(euse), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Quebec, QC
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 28 mins ago
Seasonal Sales Associate (Mission)
Knix
Calgary, AB
$19.7 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 28 mins ago
Cashier Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Regina, SK
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 28 mins ago
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Sheridan College

Student Service Associate

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Sep 28, 2026

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Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to Manager, Service Excellence, the Student Service Associate (SSA) is the initial touchpoint or first point of contact for Sheridan community members (including prospects, students, alumni, faculty and staff) and guests. The primary focus of the role is to provide an exceptional level of service with the goal of enhancing the student experience. As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They recognize the important role that exceptional service plays in fostering a sense of belonging, building connections, and supporting student success. Through a welcoming, inclusive and student-centred approach, they help create an environment where students feel valued, respected and supported throughout their journey at Sheridan.

This front-facing, Tier 1 role is responsible for answering questions and resolving general inquiries by providing the appropriate information/solution or following the tier 2 escalation process. The SSA supports a diverse range of interactions, including In-Person Support / Service Hubs (with queue management system), Virtual Multichannel Support (i.e. phones, emails, live chats, social media), as well as Service Development and Knowledge Management support.

Through an integrated service model, the Tier 1 staff acts as the centralized point of contact for both the Office of the Registrar & Student Affairs portfolios. As such, SSA's provide consistent, efficient, and accurate Tier 1 support for admissions, events, registration/records, fees/payments, financial aid/awards, student services and supports.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (i.e. Faculty, Onecard,
Library, Security, etc.);
Investigating and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.;
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Providing phone and live chat support for those seeking real-time assistance with their question or concern;
Providing email response to inquiries received;
Monitoring, reviewing, tagging and responding to social media channels;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Initiating proactive student outreach/campaigns with the leadership, as needed;
Recommending workflow improvements for digital systems (i.e. chatbot);
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:

Experience providing service to diverse populations, including international individuals;
Responding to client needs in a sensitive and positive manner;
Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Hazel McCallion (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J0926-0136

Employee Group: Support Staff – Permanent

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: October 6, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Sheridan College uses AI-assisted tools (LinkedIn Hiring Assistant) to generate candidate recommendations. Final screening and hiring decisions are made by people.???????

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More about this job

Responsibilities

Serve as the first point of contact for students, prospective students, alumni, employees, and guests, providing accurate and welcoming support in person and through phone, email, chat, and social media. Resolve general inquiries, review student records, maintain CRM case records, refer or escalate complex issues, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates must demonstrate inclusive service to diverse populations, strong communication and computer skills, and the ability to handle confidential information; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written Communication
Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Record Management
Database Management
Microsoft Office
Website Content Management
Social Media Monitoring
Troubleshooting
Confidentiality
Referral and Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Experience
Student Success
Admissions
Registration
Student Records
Fees and Payments
Financial Aid
Awards
Student Information System
Microsoft Office
Website Content Management
Social Media
Live Chat
Email Support
Phone Support
Queue Management
Case Records
Knowledge Management
Tier 1 Support
Tier 2 Escalation
Privacy and Confidentiality
FIPPA
OSAP
Equity, Diversity, and Inclusion
Process Improvement
Troubleshooting

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