Jobs in Canada

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Added 8 mins ago
Stagiaire développeur IA & automatisation
Ericsson
Montreal, QC
Full-time
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Added 22 mins ago
Christmas Kettle Coordinator
The Salvation Army in Canada
Lower Sackville, NS
Full-time
The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas Kettle…
Added 22 mins ago
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
Internship
The Manager provides portfolio insights, investment analysis, and clear recommendations to support senior leadership and the Investment Board. Working across functions such as Technology,…
Added 23 mins ago
Day Program Facilitator
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB
Full-time
Direct reports for this position: Responsible for their own time and effort only
Added 23 mins ago
Assistant Facility Manager
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
Full-time
…Toronto while assisting with select projects and operational support for additional local offices as needed. This role partners closely with the Facilities Manager and key stakeholders to…
Added 23 mins ago
Building Maintenance Associate
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
Full-time
Support general upkeep of office spaces, meeting rooms, common areas, and back-of-house facilities.
Added 37 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…throughout their entire student experience. The ESA provides professional advice for students (international and domestic) across ES areas of responsibility, including: student financial…
Added 37 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…throughout their entire student experience. The ESA provides professional advice for students (international and domestic) across ES areas of responsibility, including: student financial…
Added 37 mins ago
Business Development Manager (BDM)
Jobgether
Canada
Full-time
A key part of the position involves representing innovative professional beauty products, sharing product knowledge, and building credibility within the salon and stylist community.
Added 37 mins ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer…
Added 37 mins ago
Mental Health Therapist
Dr. Jennie Psychology Group
Red Deer, AB
Full-time
Role Description The Mental Health Therapist will provide direct clinical services to clients in an on-site setting located in Red Deer, AB. This part-time role includes conducting intake…
Added 38 mins ago
Retail Store Associate Seasonal Marshalls/HomeSense - Meadowlands Power Centre
TJX Companies
Hamilton, ON · Ancaster, Ontario
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 53 mins ago
Assistant Manager, Custodial Operations and Building Services
University of Saskatchewan
Saskatoon, SK
Provides direct supervision of staff and manages the employee life cycle through activities such as recruitment, retention and separations, orientation, and onboarding, coaching and…
Added 1 hour ago
Children's Wellness Worker
Sagamok Anishnawbek
Sagamok, ON
$23 to $30 CAD / hour
Full-time
Professional growth and experience in advocacy, family support, court processes, and community-based services
Added 1 hour ago
Resource Coordinator
Government of Manitoba
Flin Flon, MB
Part-time
An eligibility list may be established to fill current and future regular, term, part-time and/or full-time positions in The Pas/Flin Flon and will remain in effect for up to 6 months.
Added 1 hour ago
Christmas Kettle Coordinator
The Salvation Army in Canada
Clarenville, NL
Full-time
The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas Kettle…
Added 1 hour ago
System Technologist, Process Controls
Lactalis Canada
Brampton, ON
Full-time
…be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking…
Added 1 hour ago
Christmas Fundraising -Assistant Coordinator
The Salvation Army in Canada
Oshawa, ON
Full-time
The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas…
Added 1 hour ago
Coordinateur(trice) d'inventaire/Inventory Coordinator
Ryder Supply Chain Solutions
Longueuil, QC · CAN - Longueuil QC
Full-time
…des opérations et votre sens de l'initiative auront un impact direct sur la performance de…
Added 1 hour ago
Operations Assistant IV
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 1 hour ago
Logistics dispatcher
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 1 hour ago
Mental Health & Addiction Support Worker CAS
Edgewood Health Network Inc
Head of Jeddore, NS
The Mental Health and Addictions Support Worker is a key member of a multidisciplinary team in a co-ed inpatient facility. This role supports clients in recovery through daily structured…
Added 1 hour ago
F&I Manager
PAG Direct
Richmond Hill, ON
Up to $100,000 CAD / year
Full-time
Learning opportunities to help you grow and support your professional development
Added 1 hour ago
Assistant Director of Food & Beverage
AccorHotel
Banff, AB
Contract
Consistently offer professional, friendly and engaging service
Added 1 hour ago
Senior Civil Engineer - Land Development
Egis Group
Ottawa, ON
Full-time
Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis. Egis is experiencing substantial growth in North America, now made up of over…

Sheridan College

Student Service Associate

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Sep 28, 2026

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Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to Manager, Service Excellence, the Student Service Associate (SSA) is the initial touchpoint or first point of contact for Sheridan community members (including prospects, students, alumni, faculty and staff) and guests. The primary focus of the role is to provide an exceptional level of service with the goal of enhancing the student experience. As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They recognize the important role that exceptional service plays in fostering a sense of belonging, building connections, and supporting student success. Through a welcoming, inclusive and student-centred approach, they help create an environment where students feel valued, respected and supported throughout their journey at Sheridan.

This front-facing, Tier 1 role is responsible for answering questions and resolving general inquiries by providing the appropriate information/solution or following the tier 2 escalation process. The SSA supports a diverse range of interactions, including In-Person Support / Service Hubs (with queue management system), Virtual Multichannel Support (i.e. phones, emails, live chats, social media), as well as Service Development and Knowledge Management support.

Through an integrated service model, the Tier 1 staff acts as the centralized point of contact for both the Office of the Registrar & Student Affairs portfolios. As such, SSA's provide consistent, efficient, and accurate Tier 1 support for admissions, events, registration/records, fees/payments, financial aid/awards, student services and supports.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (i.e. Faculty, Onecard,
Library, Security, etc.);
Investigating and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.;
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Providing phone and live chat support for those seeking real-time assistance with their question or concern;
Providing email response to inquiries received;
Monitoring, reviewing, tagging and responding to social media channels;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Initiating proactive student outreach/campaigns with the leadership, as needed;
Recommending workflow improvements for digital systems (i.e. chatbot);
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:

Experience providing service to diverse populations, including international individuals;
Responding to client needs in a sensitive and positive manner;
Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Hazel McCallion (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J0926-0136

Employee Group: Support Staff – Permanent

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: October 6, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Sheridan College uses AI-assisted tools (LinkedIn Hiring Assistant) to generate candidate recommendations. Final screening and hiring decisions are made by people.???????

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More about this job

Responsibilities

Serve as the first point of contact for students, prospective students, alumni, employees, and guests, providing accurate and welcoming support in person and through phone, email, chat, and social media. Resolve general inquiries, review student records, maintain CRM case records, refer or escalate complex issues, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates must demonstrate inclusive service to diverse populations, strong communication and computer skills, and the ability to handle confidential information; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written Communication
Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Record Management
Database Management
Microsoft Office
Website Content Management
Social Media Monitoring
Troubleshooting
Confidentiality
Referral and Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Experience
Student Success
Admissions
Registration
Student Records
Fees and Payments
Financial Aid
Awards
Student Information System
Microsoft Office
Website Content Management
Social Media
Live Chat
Email Support
Phone Support
Queue Management
Case Records
Knowledge Management
Tier 1 Support
Tier 2 Escalation
Privacy and Confidentiality
FIPPA
OSAP
Equity, Diversity, and Inclusion
Process Improvement
Troubleshooting

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