Jobs in Canada

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Added 1 hour ago
Maintenance Associate
Boardwalk
London, ON
Full-time
Added 2 hours ago
People Experience Manager
Ecolab Inc.
Calgary, AB
Full-time
Reporting to the VP, Human Resources, this role is responsible for coordinating and delivering employee experience initiatives across CoolIT.
Added 2 hours ago
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
$71,600 to $121,600 CAD / year
Full-time
Balance work and life with flexibility and supportive resources
Added 2 hours ago
Outside Field Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
$71,600 to $121,600 CAD / year
Full-time
Balance work and life with flexibility and supportive resources
Added 3 hours ago
(CAN) Stocking 1 Team Lead
Walmart Canada
Edson, AB
Full-time
Added 3 hours ago
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Peace River, AB
Full-time
Added 3 hours ago
(CAN) General Merchandise Team Lead
Walmart Canada
St. Catharines, ON
Full-time
Added 3 hours ago
Produce Team Lead
Walmart Canada
Oakville, ON
Full-time
Added 3 hours ago
Retail Sales Associate
Skechers
Hamilton, ON
Part-time
…applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your…
Added 3 hours ago
Part Time Product Specialist
Skechers
Mississauga, ON
Part-time
…applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your…
Added 3 hours ago
Retail Sales Associate
Skechers
Vaughan, ON
Part-time
…applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your…
Added 3 hours ago
Part Time Product Specialist
Skechers
Toronto, ON
Part-time
…applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your…
Added 3 hours ago
Retail Sales Associate
Skechers
Kingston, ON
Part-time
…applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your…
Added 4 hours ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Windsor, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 5 hours ago
Front Store Supervisor, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Stock Associate - Full-Time
Kiokii Inc
Surrey, BC
$18.25 to $18.5 CAD / hour
Full-time
We are looking for enthusiastic applicants to join our team as a Stock Associate at Guildford Town Centre.
Added 6 hours ago
Sales Associate - Part-time
Kiokii Inc
Vaughan, ON
Up to $17.6 CAD / hour
Part-time
We are looking for enthusiastic applicants to join our team as a Sales Associate.
Added 7 hours ago
Cloud Operations Analyst - Operate
Deloitte
Toronto, ON
Full-time
…the provisioning, configuration, and decommissioning of cloud resources under the guidance of senior team members. The role also involves supporting backup, recovery, patching, and…
Added 7 hours ago
Pro Account Sales Associate Full Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
Full-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 7 hours ago
Sales Associate - Part-time
Kiokii and...
Vaughan, ON
$17.6 CAD / hour
Part-time
We are looking for enthusiastic applicants to join our team as a Sales Associate.
Added 7 hours ago
Warehouse Associate - Picker - Graveyard
Modine Manufacturing Company
Calgary, AB
Full-time
…and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need,…
Added 8 hours ago
Bakery Department Supervisor - Full Time
Whole Foods Market
Vancouver, BC
Full-time
…coffee, and juice displays. Supports the Bakery Team Leader and Associate Team Leader(s) to ensure smooth operation of the Bakery Team. All Whole Foods Market Retail jobs require ensuring a…
Added 8 hours ago
Customer Service Supervisor - Full Time
Whole Foods Market
BC · West Vancouver, BC
Full-time
…the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring…
Added 8 hours ago
Associate Manager of Health & Wellness- Maternity Leave Contract
COGIR Real Estate
Calgary, AB
Full-time
Our next Associate Health and Wellness Manager is the perfect role for an experienced nurse who is ready to become a leader. Under the leadership of the Health and Wellness Manager, you…
Added 8 hours ago
WHS Specialist
Amazon
Brampton, ON
Full-time
…facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just about…

Sheridan College

Student Service Associate

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Sep 28, 2026

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Original job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to Manager, Service Excellence, the Student Service Associate (SSA) is the initial touchpoint or first point of contact for Sheridan community members (including prospects, students, alumni, faculty and staff) and guests. The primary focus of the role is to provide an exceptional level of service with the goal of enhancing the student experience. As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They recognize the important role that exceptional service plays in fostering a sense of belonging, building connections, and supporting student success. Through a welcoming, inclusive and student-centred approach, they help create an environment where students feel valued, respected and supported throughout their journey at Sheridan.

This front-facing, Tier 1 role is responsible for answering questions and resolving general inquiries by providing the appropriate information/solution or following the tier 2 escalation process. The SSA supports a diverse range of interactions, including In-Person Support / Service Hubs (with queue management system), Virtual Multichannel Support (i.e. phones, emails, live chats, social media), as well as Service Development and Knowledge Management support.

Through an integrated service model, the Tier 1 staff acts as the centralized point of contact for both the Office of the Registrar & Student Affairs portfolios. As such, SSA's provide consistent, efficient, and accurate Tier 1 support for admissions, events, registration/records, fees/payments, financial aid/awards, student services and supports.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (i.e. Faculty, Onecard,
Library, Security, etc.);
Investigating and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.;
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Providing phone and live chat support for those seeking real-time assistance with their question or concern;
Providing email response to inquiries received;
Monitoring, reviewing, tagging and responding to social media channels;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Initiating proactive student outreach/campaigns with the leadership, as needed;
Recommending workflow improvements for digital systems (i.e. chatbot);
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:

Experience providing service to diverse populations, including international individuals;
Responding to client needs in a sensitive and positive manner;
Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Hazel McCallion (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J0926-0136

Employee Group: Support Staff – Permanent

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: October 6, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Sheridan College uses AI-assisted tools (LinkedIn Hiring Assistant) to generate candidate recommendations. Final screening and hiring decisions are made by people.???????

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More about this job

Responsibilities

Serve as the first point of contact for students, prospective students, alumni, employees, and guests, providing accurate and welcoming support in person and through phone, email, chat, and social media. Resolve general inquiries, review student records, maintain CRM case records, refer or escalate complex issues, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates must demonstrate inclusive service to diverse populations, strong communication and computer skills, and the ability to handle confidential information; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written Communication
Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Record Management
Database Management
Microsoft Office
Website Content Management
Social Media Monitoring
Troubleshooting
Confidentiality
Referral and Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Experience
Student Success
Admissions
Registration
Student Records
Fees and Payments
Financial Aid
Awards
Student Information System
Microsoft Office
Website Content Management
Social Media
Live Chat
Email Support
Phone Support
Queue Management
Case Records
Knowledge Management
Tier 1 Support
Tier 2 Escalation
Privacy and Confidentiality
FIPPA
OSAP
Equity, Diversity, and Inclusion
Process Improvement
Troubleshooting

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