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Added 48 mins ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 1 hour ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
TDS has embarked on a multi-year digital transformation and expansion of our Commercial and Corporate Transaction Banking product suite to position TD as a leading North American…
Added 2 hours ago
TS
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD Securities
Toronto, ON
- Full-time
Over the last decade, payments and trade have experienced unprecedented levels of innovation, recent technologies & solutions, new entrants, new regulations, and new…
Added 4 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
TDS has embarked on a multi-year digital transformation and expansion of our Commercial and Corporate Transaction Banking product suite to position TD as a leading North American…
Added 4 hours ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
Over the last decade, payments and trade have experienced unprecedented levels of innovation, recent technologies & solutions, new entrants, new regulations, and new…
Added 11 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
Assist the Service Manager with client concerns.
Added 11 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
Assist the Service Manager with client concerns.
Added 16 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Significant financial-services design experience, ideally in digital banking, payments or lending.
Added 19 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
Added 2 days ago
DM
Senior Accounts Receivable Technician
Dulcedo Management
Toronto, ON · Montreal, QC
- Full-time
…and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles,…
Added 2 days ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- Full-time
We are seeking a skilled and entrepreneurial Senior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.
Added 2 days ago
TG
Cash Management Officer - Tax
TMX Group
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
This role reports to: Senior Manager, Cash Management
Added 2 days ago
MF
Accounts Payable Manager
Magnet Forensics
Waterloo, ON
- Full-time
We are seeking an experienced Accounts Payable Manager to join our Finance team and oversee day-to-day accounts payable operations. This role is responsible for leading a team of AP…
Added 2 days ago
MF
Accounts Receivable Manager
Magnet Forensics
Waterloo, ON
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 2 days ago
MU
Communications and Events Associate
McGill University
Montreal, QC · Ferrier Building
- Full-time
Work with the Finance Manager to coordinate budgets, including requisitions, expense reports, vendor payments, and expenses for events and miscellaneous programming
Added 2 days ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- Full-time
We are seeking a skilled and entrepreneurial Senior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.
Added 2 days ago
OPTACA Claim Coordinator (Clerk 3)
The Government of Nova Scotia
Halifax, NS
…continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund,…
Added 2 days ago
F
Manager, Product Support
Float
Remote, Canada
- $100,000 to $125,000 CAD / year
- Full-time
- Remote
…corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85…
Added 2 days ago
VE
Technical Program Manager / Technical Program Lead
Vertex Elite LLC
Toronto, ON
- Contract
Vertex Elite is currently seeking a qualified Technical Program Manager / Technical Program Lead to join our team.
Added 2 days ago
T
Bilingual Contact Center Representative, Canadian Banking, Credit Cards
TD
Montreal, QC
- Full-time
Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Added 2 days ago
C
eDiscovery Project Manager
Collabera
Toronto, ON · Greater Toronto Area, Canada
- $70 to $74 CAD / hour
- Contract
We are seeking an experienced Project Manager to support eDiscovery operations, audit remediation, and process improvement initiatives within a regulated financial services environment.…
Added 2 days ago
M
Regional Manager, Digital Assets Sales & Commercialization, North America
Mastercard
Toronto, ON
- Full-time
…economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,…
Added 2 days ago
T&
Project Manager - Commercial & Corporate Fit-Out
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 2 days ago
T&
Project Manager - Commercial & Corporate Fit-Out
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 2 days ago
AC
Member Services Representative - Ste. Anne & La Broquerie Branches
Assiniboine Credit Union
La Broquerie, MB · Ste. Anne, MB
- Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…

Closed listing

Sheridan College

Student Service Associate

Mississauga, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 6, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to Manager, Service Excellence, the Student Service Associate (SSA) is the initial touchpoint or first point of contact for Sheridan community members (including prospects, students, alumni, faculty and staff) and guests. The primary focus of the role is to provide an exceptional level of service with the goal of enhancing the student experience. As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They recognize the important role that exceptional service plays in fostering a sense of belonging, building connections, and supporting student success. Through a welcoming, inclusive and student-centred approach, they help create an environment where students feel valued, respected and supported throughout their journey at Sheridan.

This front-facing, Tier 1 role is responsible for answering questions and resolving general inquiries by providing the appropriate information/solution or following the tier 2 escalation process. The SSA supports a diverse range of interactions, including In-Person Support / Service Hubs (with queue management system), Virtual Multichannel Support (i.e. phones, emails, live chats, social media), as well as Service Development and Knowledge Management support.

Through an integrated service model, the Tier 1 staff acts as the centralized point of contact for both the Office of the Registrar & Student Affairs portfolios. As such, SSA's provide consistent, efficient, and accurate Tier 1 support for admissions, events, registration/records, fees/payments, financial aid/awards, student services and supports.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (i.e. Faculty, Onecard,
Library, Security, etc.);
Investigating and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.;
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Providing phone and live chat support for those seeking real-time assistance with their question or concern;
Providing email response to inquiries received;
Monitoring, reviewing, tagging and responding to social media channels;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Initiating proactive student outreach/campaigns with the leadership, as needed;
Recommending workflow improvements for digital systems (i.e. chatbot);
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:
- Experience providing service to diverse populations, including international individuals;
- Responding to client needs in a sensitive and positive manner;
- Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Hazel McCallion (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J0926-0136

Employee Group: Support Staff – Permanent

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: October 6, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Sheridan College uses AI-assisted tools (LinkedIn Hiring Assistant) to generate candidate recommendations. Final screening and hiring decisions are made by people.???????

About employer

More about this job

Responsibilities

Serve as the first point of contact for students, prospective students, alumni, employees, and guests, providing accurate and welcoming support in person and through phone, email, chat, and social media. Resolve general inquiries, review student records, maintain CRM case records, refer or escalate complex issues, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates must demonstrate inclusive service to diverse populations, strong communication and computer skills, and the ability to handle confidential information; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written Communication
Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Record Management
Database Management
Microsoft Office
Website Content Management
Social Media Monitoring
Troubleshooting
Confidentiality
Referral and Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Experience
Student Success
Admissions
Registration
Student Records
Fees and Payments
Financial Aid
Awards
Student Information System
Microsoft Office
Website Content Management
Social Media
Live Chat
Email Support
Phone Support
Queue Management
Case Records
Knowledge Management
Tier 1 Support
Tier 2 Escalation
Privacy and Confidentiality
FIPPA
OSAP
Equity, Diversity, and Inclusion
Process Improvement
Troubleshooting

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