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Added 1 min ago
005 - Property Inspector
Métis Nation of Ontario
ON · Timmins, ON · Sudbury, ON · Hamilton, ON · Barrie, ON · Dryden, ON · Thunder Bay, ON · Chapleau, ON · Kingston, ON · Atikokan, ON · Sault Ste. Marie, ON · Blind River, ON · Cochrane, ON · Peterborough, ON · North Bay, ON · Mattawa, ON · London, ON · Toronto, ON · Fort Frances, ON · Windsor, ON · Ottawa, ON · Brampton, ON · Renfrew, ON · Bancroft, ON · Kitchener, ON · Gravenhurst, ON · Owen Sound, ON · Thorold, ON · Greater Napanee, ON · Midland, ON · Whitby, ON · Geraldton, ON · Haileybury, ON · Kenora, ON · Napanee, ON
Respond to resident day-to-day maintenance concerns as an assigned maintenance team member.
Added 6 mins ago
T
Personal Banking Associate Trainee
TD
Collingwood, ON
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 6 mins ago
T
Personal Banker
TD
AB
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 6 mins ago
TG
Regional Sales Manager - Western Canada
TaylorMade Golf Company
AB · BC · Home Office (Alberta)
- Full-time
The Regional Sales Manager - Western Region leads the execution of TaylorMade Canada's sales strategy, driving profitable growth, market share, and distribution across the region in…
Added 6 mins ago
GF
Assistant General Manager - Calgary Stephen Avenue
GoodLife Fitness
Calgary, AB
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 6 mins ago
CB
Donor Care Associate - 18 Month Contract
Children Believe Fund
Markham, ON
- $35,000 to $46,000 CAD / year
- Full-time
- Contract
As a member of the Supporter Operations & Engagement team, the DCA collaborates closely with colleagues to achieve team goals. A proactive and solution-oriented approach is essential to…
Added 6 mins ago
D
Market Development Manager
Desjardins
Maniwaki, QC · Caisse populaire Desjardins de la Haute-Gatineau
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 6 mins ago
B
Personal Banking Associate
BMO
Markham, ON
- Full-time
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Added 6 mins ago
B
Personal Banking Associate
BMO
Burnaby, BC
- Full-time
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Added 6 mins ago
B
Personal Banker
BMO
Markham, ON
- Full-time
Acts as a key member of a collaborative and versatile branch and market team.
Added 8 mins ago
TI
Recruiter
TekStaff IT Solutions
Toronto, ON
- Contract
Partner with recruiters who manage hiring manager relationships to align on candidate needs
Added 8 mins ago
PS
Customer Service Representative
Pacific Surgical
Oshawa, ON
- $48,000 to $60,000 CAD / year
- Full-time
As a member of the Pacific Surgical group of innovative healthcare companies, we owe our success to an unwavering dedication to our customers and, most importantly, our people. We empower…
Added 13 mins ago
Sales Manager
Northland Properties
Vancouver, BC
…what it takes to grow with us? We are seeking a dynamic Sales Manager to join our team at The Sutton Place Hotel Vancouver. This unique individual must possess excellent communication…
Added 13 mins ago
SH
Nurse Coordinator - Southlake@Home, Temporary Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that…
Added 13 mins ago
EB
Manager, CMHC Annual Review
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Manager, CMHC Annual Review will be a key member of the Commercial Credit team. Reporting to the Senior Manager, CMHC Portfolio Management, the incumbent will lead a team of credit…
Added 13 mins ago
T
Customer Experience Associate - University Of Ottawa
TD
Ottawa, ON
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 13 mins ago
B
Client Service Assistant, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Added 13 mins ago
FT
Advisor, Admissions and Pathways - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Under the direction of the Manager, Advising Centre, the Advisor – Admissions and Pathways is a member of a team that is responsible for facilitating and managing the pre-admission…
Added 13 mins ago
F/
Manager, Brand & Communications Business Solutions
FCC / FAC
Regina, SK · FCC Tower
- Full-time
Are you ready to lead and develop a high-performing team of Brand and Communication Business Partners? As Manager, Brand and Communication, you’ll set a clear vision, establish priorities…
Added 17 mins ago
ER
Maintenance & Service Coordinator – Residential Properties
Elevate Realty Inc., Brokerage
ON · York, ON
- Full-time
As a member of the Property Management Team, you are an important part of our clients' overall real estate journey. To ensure exceptional client satisfaction, it is essential that strong…
Added 17 mins ago
ER
Property Account Manager
Elevate Realty Inc., Brokerage
ON · York, ON
- Full-time
Property Account Manager – Residential Portfolio
Added 19 mins ago
Lead DVM - Future Opportunities | Vancouver
Juno Veterinary
Vancouver, BC
…pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there’s a whole lot of knowledge on your team, you…
Added 19 mins ago
UH
Personal Support Worker - GIM & Cardiology
University Health Network
Toronto, ON
- Full-time
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 19 mins ago
UH
Personal Support Worker
University Health Network
Toronto, ON
- Part-time
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 19 mins ago
Sales Associate-Retail
Roots
Saint John, NB
…of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in…

Closed listing

Sheridan College

Student Service Associate

Mississauga, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 6, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to Manager, Service Excellence, the Student Service Associate (SSA) is the initial touchpoint or first point of contact for Sheridan community members (including prospects, students, alumni, faculty and staff) and guests. The primary focus of the role is to provide an exceptional level of service with the goal of enhancing the student experience. As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They recognize the important role that exceptional service plays in fostering a sense of belonging, building connections, and supporting student success. Through a welcoming, inclusive and student-centred approach, they help create an environment where students feel valued, respected and supported throughout their journey at Sheridan.

This front-facing, Tier 1 role is responsible for answering questions and resolving general inquiries by providing the appropriate information/solution or following the tier 2 escalation process. The SSA supports a diverse range of interactions, including In-Person Support / Service Hubs (with queue management system), Virtual Multichannel Support (i.e. phones, emails, live chats, social media), as well as Service Development and Knowledge Management support.

Through an integrated service model, the Tier 1 staff acts as the centralized point of contact for both the Office of the Registrar & Student Affairs portfolios. As such, SSA's provide consistent, efficient, and accurate Tier 1 support for admissions, events, registration/records, fees/payments, financial aid/awards, student services and supports.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (i.e. Faculty, Onecard,
Library, Security, etc.);
Investigating and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.;
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Providing phone and live chat support for those seeking real-time assistance with their question or concern;
Providing email response to inquiries received;
Monitoring, reviewing, tagging and responding to social media channels;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Initiating proactive student outreach/campaigns with the leadership, as needed;
Recommending workflow improvements for digital systems (i.e. chatbot);
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:

Experience providing service to diverse populations, including international individuals;
Responding to client needs in a sensitive and positive manner;
Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Hazel McCallion (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J0926-0136

Employee Group: Support Staff – Permanent

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: October 6, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Sheridan College uses AI-assisted tools (LinkedIn Hiring Assistant) to generate candidate recommendations. Final screening and hiring decisions are made by people.???????

About employer

More about this job

Responsibilities

Serve as the first point of contact for students, prospective students, alumni, employees, and guests, providing accurate and welcoming support in person and through phone, email, chat, and social media. Resolve general inquiries, review student records, maintain CRM case records, refer or escalate complex issues, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates must demonstrate inclusive service to diverse populations, strong communication and computer skills, and the ability to handle confidential information; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written Communication
Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Record Management
Database Management
Microsoft Office
Website Content Management
Social Media Monitoring
Troubleshooting
Confidentiality
Referral and Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Experience
Student Success
Admissions
Registration
Student Records
Fees and Payments
Financial Aid
Awards
Student Information System
Microsoft Office
Website Content Management
Social Media
Live Chat
Email Support
Phone Support
Queue Management
Case Records
Knowledge Management
Tier 1 Support
Tier 2 Escalation
Privacy and Confidentiality
FIPPA
OSAP
Equity, Diversity, and Inclusion
Process Improvement
Troubleshooting

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