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Added 1 day ago
TU
Professional Programs Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…strategies for ensuring success, including referral to other campus units (e.g., Counselling Services, Student Health Services, Access and Diversity). Where necessary, enters reports into…
Added 1 day ago
UO
Professional Programs Manager
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…strategies for ensuring success, including referral to other campus units (e.g., Counselling Services, Student Health Services, Access and Diversity). Where necessary, enters reports into…
Added 1 day ago
SL
Clerk, College Preparation
St. Lawrence College
Kingston, ON
- Full-time
The incumbent provides confidential clerical support and student services to the Associate Director, Academic & Campus Operations - Access Programs, faculty and students associated with the…
Added 1 day ago
SC
Student Services Associate (Temporary)
Sheridan College
ON · Ontario, Canada
- Temporary
Reporting to the Manager, Service Excellence, the Student Service Associate (SSA) serves as the initial point of contact for Sheridan community members, including prospective students,…
Added 3 days ago
LC
Research Assistant
Langara College
Vancouver, BC
- Full-time
Performs analysis/develop software/conduct interviews as directed by the Research Supervisor and/or Research Associate.
Added 3 days ago
SM
Graduate Program Manager – Sobey School of Business, Professional Programs (Temporary)
Saint Mary's University
Halifax, NS
- Full-time
Assist the Associate Dean, Programs and Graduate Program Coordinators (GPCs) with the day-to-day management of the programs.
Added 4 days ago
NY
Research Associate - Research & Innovation, FTT (J1026-0206)
North York General Hospital
Toronto, ON
- Temporary
…24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care,…
Added 4 days ago
LC
Research Assistant
Langara College
Vancouver, BC
- Part-time
Performs analysis/develop software/conduct interviews as directed by the Research Supervisor and/or Research Associate.
Added 4 days ago
UO
Manager, Financial Operations & Analysis
University of Waterloo
Waterloo, ON
- Full-time
The Manager, Financial Operations & Analysis reports jointly to the Assistant Director, Shared Services and the Financial Officer, Associate Provost, Students. The incumbent is reports to…
Added 4 days ago
UO
Data Analyst and Evaluation Specialist
University of Waterloo
Waterloo, ON · South Campus Hall
- Full-time
…data associated with student success activities within the Associate Provost, Students portfolio. These include but are not limited to academic success and retention, writing and…
Added 4 days ago
MU
Access Services Advisor
McGill University
Sherbrooke, QC
- Full-time
Under the supervision of the Associate Director, Advising and Learning Supports, the Access Services Advisor serves as a primary point of contact for students with disabilities experiencing…
Added 5 days ago
CU
Student Recruitment Advisor, Squamish
Capilano University
Squamish, BC
- Full-time
Reporting to the Associate Registrar, Recruitment and Admissions, the Student Recruitment Advisor works as a member of the CapU recruitment team that promotes enrolment in University…
Added 5 days ago
SJ
Research Assistant - SJHH - Forensic
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Part-time
-Specialization as a certified clinical research associate (CCRA) preferred
Added 5 days ago
SJ
Admin Support 9 - T10
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Two-year College Diploma in Office Administration/Health Services or related program.
Added 5 days ago
KP
Service Learning Student Assistant - Competition ID: 4863
Kwantlen Polytechnic University
Surrey, BC
- Temporary
This role reports to Lead Advisor, Work-Integrated Learning. The Lead Advisor, WIL, reports to their respective Dean and works closely with the Associate Vice President, Academic.
Added 6 days ago
UO
Digital Archivist
University of Ottawa
Ottawa, ON
- Full-time
Anticipated Duration in Months (for contracts and temporary assignments):
Added 6 days ago
UO
Intermediate Information Officer, Student Accounts
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Student Accounts, Financial Resources Services, Associate Supervisor
Added 6 days ago
UO
Intermediate Information Officer, Student Accounts
University of Ottawa
Ottawa, ON
- Full-time
Student Accounts, Financial Resources Services, Associate Supervisor
Added 8 days ago
UO
Manager, Professional Development, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
…hours and flexibility is required. This position reports to the Associate Director, Community…
Added 9 days ago
FC
Advisor, Admissions and Pathways - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
…students, and will provide referrals to other relevant College services when…
Added 9 days ago
FT
Advisor, Admissions and Pathways - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…perform work within Ontario and must be available to work on campus, as…
Added 10 days ago
SC
Program Officer, Dual Credit (Temporary)
Sheridan College
Oakville, ON
- Temporary
…Career Consultant provides career and employment porting to the Associate Director (AD), Academic Upgrading and Dual Credit, the Program Officer (PO), Dual Credit provides front-line…
Added 10 days ago
BC
Senior Financial Analyst
British Columbia Institute of Technology
Burnaby, BC
- $81,091 to $111,500 CAD / year
- Contract
BCIT’s Financial Services department is seeking a temporary, full-time (1.0 FTE) Senior Financial Analyst. This position works with and provides financial support to BCIT managers and the…
Added 11 days ago
UO
Health Promotion and Evaluation Specialist
University of Waterloo
Waterloo, ON · Health Services
- Full-time
…focus of this position will be building relationships with campus stakeholders (e.g. student support services, faculties, students and student associations) and community agencies to help…
Added 11 days ago
FH
Campus Retail Team Lead - Bow Valley College Bookstore
Follett Higher Education
Calgary, AB
- Full-time
Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States…

Sheridan College

Student Services Associate (Temporary)

ON, Canada
Ontario, Canada, Canada

Temporary

Apply About employer

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Job details

Job type: Temporary
Apply by: Nov 1, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Oct 23, 2026

Original job description

Reporting to the Manager, Service Excellence, the Student Service Associate (SSA) serves as the initial point of contact for Sheridan community members, including prospective students, current students, alumni, faculty, staff, and guests. The primary purpose of the role is to deliver an exceptional service experience that enhances the student journey and contributes to student success.

As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They understand that every interaction is an opportunity to foster a sense of belonging, build trust, and strengthen connections within the Sheridan community. Through a welcoming, inclusive, and student-centred approach, they help ensure community members feel valued, respected, supported, and confident in navigating their Sheridan experience.

In this front-facing Tier 1 role, the SSA focuses first on understanding the needs of each individual and delivering responsive, empathetic, and solution-oriented service. To support this objective, they provide accurate information, answer questions, resolve general inquiries, and connect individuals with the appropriate resources, services, or escalation pathways when required. The SSA supports a diverse range of interactions, including in-person support through Service Hubs, phone support, live chat, as well as service development and knowledge management activities.

Through an integrated service model, Tier 1 staff serve as the centralized point of contact for the Student Services Division. Leveraging their knowledge of Sheridan services, processes, and policies, SSAs provide consistent, efficient, and accurate support aimed at creating positive service experiences and successful outcomes for students.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (e.g.: Financial Aid & Awards; Student Advisement; Faculty, Onecard, Library, Security, etc.);
Conducting initial assessment, investigation, and troubleshooting of related to student service processes, resolving issues within scope and escalating more complex matters as required;
Responding to assigned Student Services cases within established service standards (i.e.: typically 2-3 business days), thereby ensuring a positive student experience.
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:
- Experience providing service to diverse populations, including international individuals;
- Responding to client needs in a sensitive and positive manner;
- Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Student Affairs

Primary Work/Campus Location: HMC (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J1026-0559

Employee Group: Support Staff – Appendix D

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: November 1, 2026

Application Details: This is a temporary position that will continue until April 28, 2028

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Provide welcoming, responsive front-line support to students and other community members in person and through phone, chat, and service cases. Answer questions, guide users through college processes, troubleshoot and escalate issues, maintain accurate confidential records, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates should demonstrate inclusive service to diverse populations, strong communication and interpersonal skills, confidentiality, and computer proficiency; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written And Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Management
Database Management
Microsoft Office Suite
Website Content Management
Social Media
Troubleshooting
Confidentiality
Knowledge Management
Referral And Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Success
Student Experience
Service Hub
Tier 1 Support
Tier 2 Support
CRM Database
Student Information System
SIS
Microsoft Office Suite
Website Content Management
Social Media Platforms
Database Management
Case Records
Knowledge Management
Standard Operating Procedures
Troubleshooting
Service Referrals
Escalation Pathways
FIPPA
OSAP
Equity, Diversity, And Inclusion
Anti-Oppression
Confidentiality
Higher Education

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