Jobs in Canada

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Added 12 hours ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…molecular systems. The position combines rigorous research, student mentorship, publications, funding development, intellectual property and partnerships that support translation into…
Added 14 hours ago
DC
Manager, Student Services
Douglas College
New Westminster, BC
- Full-time
Reporting to the Associate Director, Student Services, the Manager, Student Services delivers on the goal to provide an enriched student experience on campus for domestic and international…
Added 15 hours ago
TR
Manager, Rebanks Family Fellowship Program & Special Projects (14-Month Contract)
The Royal Conservatory of Music
Toronto, ON
- $54,000 to $57,000 CAD / year
- Contract
The Manager, Rebanks Fellowship Program & Special Projects oversees the day-to-day administration of the Rebanks Family Fellowship and International Residency Program, along with select…
Added 16 hours ago
UH
Recreation Therapist
University Health Network
Toronto, ON
- Contract
…and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada,…
Added 16 hours ago
UO
Research Associate
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- Full-time
…molecular systems. The position combines rigorous research, student mentorship, publications, funding development, intellectual property and partnerships that support translation into…
Added 20 hours ago
UH
Physiotherapist - Resp Rehab
University Health Network
Toronto, ON
- Full-time
…and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada,…
Added 22 hours ago
UH
Social Worker
University Health Network
Toronto, ON
- Part-time
…and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada,…
Added 1 day ago
N
Fintech Intern
Naboo
Montreal, QC
- Internship
Behind every event there’s money moving between clients, venues, caterers and DMCs, often across borders, currencies and tax regimes
Added 1 day ago
YU
Work Integrated Learning Programs Coordinator
York University
Markham, ON
- Contract
…the region. The team champions career development across the student life cycle, nurtures relationships with employer and industry partners, and facilitates valuable work integrated…
Added 1 day ago
ME
International Production Intern
Mad Engine Global, LLC
Toronto, ON
- Up to $17.95 CAD / hour
- Internship
The International Production Intern will support the Canada Production team with day-to-day coordination, reporting, and follow-up across the product production cycle. Working closely with…
Added 1 day ago
ME
International Product Development Intern
Mad Engine Global, LLC
Toronto, ON
- Up to $17.95 CAD / hour
- Internship
The International Product Development Intern will support the Canada Product Development team with day-to-day coordination across the product creation process. Working closely with the…
Added 1 day ago
UH
Occupational Therapist - Toronto Rehab - Outpatient Brain Program
University Health Network
Toronto, ON
- Full-time
…and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada,…
Added 1 day ago
S
Recruitment Coordinator (Hospitality Placement Coordinator)
Stepwest
Vancouver, BC
- Full-time
…opportunities. Whether it’s helping a teacher move to the US, a student land their first internship abroad, or a resort fill key roles with international talent, everything we do is about…
Added 1 day ago
MU
Student Recruitment Supervisor
McGill University
Montreal, QC · McLennan Library
- Full-time
Reporting to the Student Recruitment Manager, the Student Recruitment Supervisor administers student recruitment activities for undergraduate programs across assigned Canadian and…
Added 1 day ago
MU
Student Recruitment Supervisor
McGill University
Montreal, QC · McLennan Library
- Full-time
Reporting to the Student Recruitment Manager, the Student Recruitment Supervisor administers student recruitment activities for undergraduate programs across assigned Canadian and…
Added 1 day ago
UH
Occupational Therapist - Toronto Rehab - Outpatient Brain Program
University Health Network
Toronto, ON
- Full-time
…and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada,…
Added 2 days ago
UO
IQC Research Development Officer
University of Waterloo
Waterloo, ON · Quantum-Nano Centre
- Full-time
…primarily by facilitating grant and award applications and student scholarship proposals. Under the direction of the IQC, the incumbent supports priority initiatives with technical writing…
Added 2 days ago
UO
Administrative Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Reporting to the Administrative Manager (AM), the Administrative Coordinator (AC) – Women in Mathematics (WiM) is leading WiM’s Directed Reading & Research Program (DRP) by ensuring the…
Added 2 days ago
UO
Undergraduate Program Coordinator and Advisor
University of Waterloo
Waterloo, ON
- Full-time
The Undergraduate (UG) Program Coordinator and Advisor enhances the quality of the undergrad student experience, and is a key contributor to student success, ensuring the delivery of…
Added 2 days ago
UO
International Partnerships Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…and renewed institutional agreements in coordination with the Manager, International Agreements related to partnerships and linkages, including MOUs, student mobility (exchanges), and…
Added 2 days ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Reporting to the Operations Manager, CAF – Fanshawe, the Academic Advisor (AA) supports the academic lifecycle of students by offering academic and personal advising to students grounded in…
Added 2 days ago
DU
Library Services Supervisor
Dalhousie University
Halifax, NS
- Full-time
Oversees, in collaboration with other Library Services Supervisors, the recruitment, selection, hiring, and training of student employees.
Added 2 days ago
OC
Manager of Continuing and Community Education
Ottawa Catholic School Board
Ottawa, ON
- Full-time
The OCSB is currently seeking a Manager of Continuing and Community Education. The possible work addresses for this position can be found in our .
Added 2 days ago
FC
Academic Advisor
Fanshawe College
Borden, ON
- Full-time
Reporting to the Operations Manager, CAF – Fanshawe, the Academic Advisor (AA) supports the academic lifecycle of students by offering academic and personal advising to students grounded in…
Added 2 days ago
NS
Locum - Family Medicine - Halifax - Dalhousie Student Health
Nova Scotia Healthcare System
Halifax, NS
- Full-time
Dalhousie’s Student Health & Wellness Centre is seeking a Family Physician to provide Locum coverage for the following dates:

Sheridan College

Student Services Associate (Temporary)

ON, Canada
Ontario, Canada, Canada

Temporary

This date has passed. Check with the employer before applying.

Apply on LinkedIn About employer

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Job details

Job type: Temporary
Listed closing date: Nov 1, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Oct 23, 2026

Original job description

Reporting to the Manager, Service Excellence, the Student Service Associate (SSA) serves as the initial point of contact for Sheridan community members, including prospective students, current students, alumni, faculty, staff, and guests. The primary purpose of the role is to deliver an exceptional service experience that enhances the student journey and contributes to student success.

As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They understand that every interaction is an opportunity to foster a sense of belonging, build trust, and strengthen connections within the Sheridan community. Through a welcoming, inclusive, and student-centred approach, they help ensure community members feel valued, respected, supported, and confident in navigating their Sheridan experience.

In this front-facing Tier 1 role, the SSA focuses first on understanding the needs of each individual and delivering responsive, empathetic, and solution-oriented service. To support this objective, they provide accurate information, answer questions, resolve general inquiries, and connect individuals with the appropriate resources, services, or escalation pathways when required. The SSA supports a diverse range of interactions, including in-person support through Service Hubs, phone support, live chat, as well as service development and knowledge management activities.

Through an integrated service model, Tier 1 staff serve as the centralized point of contact for the Student Services Division. Leveraging their knowledge of Sheridan services, processes, and policies, SSAs provide consistent, efficient, and accurate support aimed at creating positive service experiences and successful outcomes for students.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (e.g.: Financial Aid & Awards; Student Advisement; Faculty, Onecard, Library, Security, etc.);
Conducting initial assessment, investigation, and troubleshooting of related to student service processes, resolving issues within scope and escalating more complex matters as required;
Responding to assigned Student Services cases within established service standards (i.e.: typically 2-3 business days), thereby ensuring a positive student experience.
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:
- Experience providing service to diverse populations, including international individuals;
- Responding to client needs in a sensitive and positive manner;
- Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Student Affairs

Primary Work/Campus Location: HMC (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J1026-0559

Employee Group: Support Staff – Appendix D

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: November 1, 2026

Application Details: This is a temporary position that will continue until April 28, 2028

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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More about this job

Responsibilities

Provide welcoming, responsive front-line support to students and other community members in person and through phone, chat, and service cases. Answer questions, guide users through college processes, troubleshoot and escalate issues, maintain accurate confidential records, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates should demonstrate inclusive service to diverse populations, strong communication and interpersonal skills, confidentiality, and computer proficiency; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written And Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Management
Database Management
Microsoft Office Suite
Website Content Management
Social Media
Troubleshooting
Confidentiality
Knowledge Management
Referral And Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Success
Student Experience
Service Hub
Tier 1 Support
Tier 2 Support
CRM Database
Student Information System
SIS
Microsoft Office Suite
Website Content Management
Social Media Platforms
Database Management
Case Records
Knowledge Management
Standard Operating Procedures
Troubleshooting
Service Referrals
Escalation Pathways
FIPPA
OSAP
Equity, Diversity, And Inclusion
Anti-Oppression
Confidentiality
Higher Education

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Work requirements

Jobs in Canada