Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 hours ago
Coordinator Global Learning Opportunities
University of Guelph
Guelph, ON
Reporting to the Manager, Global Learning Opportunities, the Coordinator, Global Learning Opportunities supports student participation in study abroad, exchange, and other international…
Added 8 hours ago
BV
Security and Emergency Services Manager
Bow Valley College
Calgary, AB
- Full-time
The Security and Emergency Services Manager is responsible for managing and providing leadership in the planning, directing, and reviewing of security services and operations at Bow Valley…
Added 8 hours ago
BV
Student Conduct Advisor
Bow Valley College
Calgary, AB
- Full-time
Bow Valley College is seeking a skilled and compassionate Student Conduct Advisor to join the Student Services team. Reporting to the Manager, Accessibility and Conduct, this role plays a…
Added 2 days ago
TU
Student Support Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…provide administrative support to the Undergraduate Program Manager, the Graduate Program Coordinator and the Student Engagement Coordinator. On occasion, the position will also provide…
Added 2 days ago
UO
Student Support Administrative Assistant
University of British Columbia
Vancouver, BC · UBCV | Mathematics Building (MATH)
- $4,719 to $4,960 CAD / month
- Full-time
…provide administrative support to the Undergraduate Program Manager, the Graduate Program Coordinator and the Student Engagement Coordinator. On occasion, the position will also provide…
Added 2 days ago
CEA - Academic Affairs Manager (w)
Alma Mater Society of Queen's University Inc.
Kingston, ON
The External Affairs Commission deals with student issues related to advocacy for students on a university, municipal, provincial, and federal level. In this pursuit, the Commission lobbies…
Added 2 days ago
SC
Student Services Associate (Temporary)
Sheridan College
ON · Ontario, Canada
- Temporary
Reporting to the Manager, Service Excellence, the Student Service Associate (SSA) serves as the initial point of contact for Sheridan community members, including prospective students,…
Added 2 days ago
SC
Student Services Associate
Sheridan College
Brampton, ON
- Full-time
Reporting to the Manager, Service Excellence, the Student Service Associate (SSA) serves as the initial point of contact for Sheridan community members, including prospective students,…
Added 2 days ago
NR
Indigenous Health Specialist
Niagara Region
ON · Niagara, ON
- Part-time
Reporting to the Manager Planning Evaluation and CQI (Public Health), the Indigenous Health Specialist works to impact the health and health equity of Niagara residents by leading the…
Added 3 days ago
MU
Senior Manager, Academic Accomodations (SAS) JO 79252
McMaster University
Hamilton, ON
- Full-time
Student Affairs reports to the Associate Vice-President, Students and operates as a strategic partner to academic units, providing co-curricular and support infrastructure that complements…
Added 3 days ago
CU
Assistant Manager, Faculty Affairs and Communication
Carleton University
Ottawa, ON
- Other
Job Title: Assistant Manager, Faculty Affairs and Communication
Added 3 days ago
OT
Accessibility and Accommodation Specialist
Ontario Tech University
Oshawa, ON
- Full-time
Reporting to the Manager, Student Accessibility Services, the Specialist works with an ethno-culturally and academically diverse student population to provide comprehensive evaluation and…
Added 3 days ago
Accessibility and Accommodation Specialist
ontariotechu
Oshawa, ON
Reporting to the Manager, Student Accessibility Services, the Specialist works with an ethno-culturally and academically diverse student population to provide comprehensive evaluation and…
Added 3 days ago
ORT - Orientation Roundtable Director (s)
Alma Mater Society of Queen's University Inc.
Kingston, ON
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service,…
Added 3 days ago
UO
Co-op Foundations Coordinator
University of Guelph
Guelph, ON
- Full-time
The Experiential Learning department plays a critical role in fostering student success and employability and supports the institution’s commitment to providing students with opportunities…
Added 3 days ago
UO
Manager, Accommodations Advising
University of Alberta
Edmonton, AB
- Full-time
…credibility, and responsiveness of accommodation services. The Manager works closely with students, instructors, faculties, staff, service partners, and other managers within Accessibility…
Added 3 days ago
UO
Manager, Accommodations Services
University of Alberta
Edmonton, AB
- Full-time
…university’s commitments to accessibility, equity, inclusion, and student success, the Manager oversees a diverse service portfolio that includes communication access, assistive technology,…
Added 3 days ago
UO
Manager, Accommodated Exams
University of Alberta
Edmonton, AB
- Full-time
Operating within the office of Accessibility & Accommodations, the Manager oversees the full accommodated exam cycle, including student exam requests, instructor exam details, scheduling,…
Added 4 days ago
UO
Learning Initiatives Coordinator
University of British Columbia
Vancouver, BC · UBCV | Wesbrook Building (WESB)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Learning Initiatives Coordinator is a member of CCEL, a unit in the Student Affairs portfolio within the Office of the Vice President Students. Reporting to an Engagement Advisor, the…
Added 4 days ago
TU
Learning Initiatives Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Learning Initiatives Coordinator is a member of CCEL, a unit in the Student Affairs portfolio within the Office of the Vice President Students. Reporting to an Engagement Advisor, the…
Added 5 days ago
UO
Research Ethics Advisor
University of Waterloo
Waterloo, ON
- Full-time
Provides consultation to faculty, student and staff researchers regarding the ethics review process and the required ethical obligations according to institutional, national and provincial…
Added 5 days ago
UO
Academic Advisor, Pharmacy
University of Waterloo
Kitchener, ON · Pharmacy
- Full-time
Communication with academic leadership including the Director of Admissions and Undergraduate Affairs, Undergraduate Program Manager, Associate Deans, or other designated leaders regarding…
Added 5 days ago
UO
New Student Transition Specialist, Graduate
University of Waterloo
Waterloo, ON · South Campus Hall
- Full-time
The Specialist, New Student Transition (Graduate), is responsible for designing, implementing, and maintaining integrated programs intended to support a successful transition for new and…
Added 5 days ago
AC
Full-time Student Success Specialist (Pembroke)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager of Community & Student Affairs, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic…
Added 5 days ago
Manager, Academic Programs
University of Toronto
Toronto, ON
As Manager, Academic Programs, you will play a principal role in overseeing academic programs and services across our newly integrated Sector. Working closely with RSS Chairs and senior…

Sheridan College

Student Services Associate (Temporary)

ON, Canada
Ontario, Canada, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 1, 2026
Experience: Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Posting language: English
Posted: Oct 23, 2026

Original job description

Reporting to the Manager, Service Excellence, the Student Service Associate (SSA) serves as the initial point of contact for Sheridan community members, including prospective students, current students, alumni, faculty, staff, and guests. The primary purpose of the role is to deliver an exceptional service experience that enhances the student journey and contributes to student success.

As a member of the Service Excellence team, the successful candidate brings a genuine passion for helping others and a commitment to creating meaningful student experiences. They understand that every interaction is an opportunity to foster a sense of belonging, build trust, and strengthen connections within the Sheridan community. Through a welcoming, inclusive, and student-centred approach, they help ensure community members feel valued, respected, supported, and confident in navigating their Sheridan experience.

In this front-facing Tier 1 role, the SSA focuses first on understanding the needs of each individual and delivering responsive, empathetic, and solution-oriented service. To support this objective, they provide accurate information, answer questions, resolve general inquiries, and connect individuals with the appropriate resources, services, or escalation pathways when required. The SSA supports a diverse range of interactions, including in-person support through Service Hubs, phone support, live chat, as well as service development and knowledge management activities.

Through an integrated service model, Tier 1 staff serve as the centralized point of contact for the Student Services Division. Leveraging their knowledge of Sheridan services, processes, and policies, SSAs provide consistent, efficient, and accurate support aimed at creating positive service experiences and successful outcomes for students.

What You’ll Be Doing

Establishing a positive first point of contact experience for all visitors to the Service Hub;
Providing front-line, in-person, professional customer service to support a seamless experience;
Guiding students through Sheridan processes (i.e. registration, fee payment) and systems (i.e. SIS, booking systems);
Maintaining accurate case records of all prospect interactions in the Customer Relationship Management (CRM) database for future recruitment initiatives;
Possessing in-depth knowledge of Sheridan’s programs, processes, workflows, and services;
Reviewing student record (SIS) to gather additional insight on student status, question or issue;
Assisting in accessing Tier 2 support via self-service appointment booking or direct referral in queue;
Making appropriate and timely referrals to other areas of the College (e.g.: Financial Aid & Awards; Student Advisement; Faculty, Onecard, Library, Security, etc.);
Conducting initial assessment, investigation, and troubleshooting of related to student service processes, resolving issues within scope and escalating more complex matters as required;
Responding to assigned Student Services cases within established service standards (i.e.: typically 2-3 business days), thereby ensuring a positive student experience.
Maintaining the highest standards in regard to confidentially, enforcing the Freedom of Information and Protection of Privacy Act (FIPPA) and Ontario Student Assistance Program (OSAP) standards;
Providing multichannel support to meet varying communication preferences;
Supporting in the creation of training manuals, how-to guides, standard operating procedures and troubleshooting documentation;
Providing feedback to leadership on trends/patterns/streamlining processes;
Reviewing recurring questions and/or issues causing friction or pain points in the student experience;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

The Successful Candidate Will Also Meet The Following Requirements

2-year Diploma in Social Sciences, Business, Public Relations or related field;
Minimum 2 years of experience in an educational or business customer service environment (or an equivalent combination of relevant education and experience);
Demonstrated commitment to service excellence, with a genuine passion for creating welcoming, inclusive experiences that foster student belonging and support student success;
Demonstrated computer skills and experience in the Microsoft Suite, website content management, social media platforms, database management (creating, updating and report generating), Customer Relationship Management is preferred;
Fluency in a second language other than English is also preferred;
A commitment to the principles of empowerment, integration and inclusion, and demonstrated skills and ability in the following are required:
- Experience providing service to diverse populations, including international individuals;
- Responding to client needs in a sensitive and positive manner;
- Maintaining a high degree of confidentiality.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Student Affairs

Primary Work/Campus Location: HMC (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J1026-0559

Employee Group: Support Staff – Appendix D

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 - $37.78

Hours/Week: 35

Hours: 8:30 am – 4:30 pm

Application Deadline: November 1, 2026

Application Details: This is a temporary position that will continue until April 28, 2028

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Apply About employer

More about this job

Responsibilities

Provide welcoming, responsive front-line support to students and other community members in person and through phone, chat, and service cases. Answer questions, guide users through college processes, troubleshoot and escalate issues, maintain accurate confidential records, and contribute to service documentation and process improvements.

Requirements

Requires a two-year diploma in Social Sciences, Business, Public Relations, or a related field, plus at least two years of customer service experience in an educational or business environment, or an equivalent combination. Candidates should demonstrate inclusive service to diverse populations, strong communication and interpersonal skills, confidentiality, and computer proficiency; a second language and CRM experience are preferred.

Skills

Customer Service
Student Support
Written And Verbal Communication
Interpersonal Skills
Inclusive Service Delivery
Case Management
Database Management
Microsoft Office Suite
Website Content Management
Social Media
Troubleshooting
Confidentiality
Knowledge Management
Referral And Escalation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Customer Service
Service Excellence
Student Success
Student Experience
Service Hub
Tier 1 Support
Tier 2 Support
CRM Database
Student Information System
SIS
Microsoft Office Suite
Website Content Management
Social Media Platforms
Database Management
Case Records
Knowledge Management
Standard Operating Procedures
Troubleshooting
Service Referrals
Escalation Pathways
FIPPA
OSAP
Equity, Diversity, And Inclusion
Anti-Oppression
Confidentiality
Higher Education

Report this job