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Sherwin-Williams

Coordonnateur du service à la clientèle

Montreal, QC, Canada

Lieu: 11470, rue Albert-Hudon, Montréal (Québec) H1G 3J6 | Horaire: 1er ou deuxième quart de travail | Rémunération: $21.00 - $26.69 l’heure

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Job details

Pay: Lieu: 11470, rue Albert-Hudon, Montréal (Québec) H1G 3J6 | Horaire: 1er ou deuxième quart de travail | Rémunération: $21.00 - $26.69 l’heure
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute - it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

This posting is for an existing vacancy.

What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Read the full bilingual original

Le ou la coordonnateur(trice) du service à la clientèle travaille en étroite collaboration avec les clients afin de cerner leurs besoins, de répondre à leurs questions concernant les produits Sherwin-Williams et de leur recommander les solutions les mieux adaptées. Ce poste contribue à la croissance des activités de l’entreprise en soutenant les clients actuels et potentiels, en traitant leurs demandes de renseignements et en déterminant leurs besoins en matière de produits.

Lieu: 11470, rue Albert-Hudon, Montréal (Québec) H1G 3J6 | Horaire: 1er ou deuxième quart de travail | Rémunération: $21.00 - $26.69 l’heure

Responsibilities

Répondre aux demandes des clients par téléphone et par courriel en fournissant des renseignements exacts sur les produits et leurs applications.
Assurer un haut niveau de satisfaction de la clientèle grâce à un service exceptionnel.
Établir et entretenir des relations positives avec les clients.
Recevoir, traiter et vérifier les commandes des clients afin de s’assurer qu’elles sont exécutées et documentées avec exactitude.
Développer et maintenir une connaissance approfondie de l’ensemble des produits afin de formuler des recommandations adaptées aux besoins des clients.
Agir à titre d’intermédiaire entre les clients, les représentants des ventes et le personnel du magasin.
Veiller au respect des politiques et procédures de l’entreprise, notamment en matière de santé et sécurité, de prévention des pertes et de sécurité.
Respecter les normes de qualité du service ainsi que les procédures, règles et règlements en vigueur.
Aider au déplacement et au chargement des produits.
Utiliser l’équipement de teinture par lots, au besoin.

Qualifications

Exigences minimales :

Être âgé(e) d’au moins dix-huit (18) ans.
Être légalement autorisé(e) à travailler dans le pays d’emploi.
Être en mesure, avec ou sans mesure d’adaptation raisonnable, de récupérer des matériaux sur des étagères ou des palettes au sol, et de soulever et transporter fréquemment des charges pouvant atteindre 50 lb (22,7 kg) et occasionnellement jusqu’à 100 lb (45,4 kg).

Qualifications privilégiées :

Détenir un diplôme d’études collégiales (DEC), un diplôme universitaire ou une formation supérieure en administration des affaires, en vente ou en marketing.
Posséder au moins un (1) an d’expérience de travail dans le service à la clientèle, le commerce de détail ou la vente.
Posséder au moins un (1) an d’expérience de travail avec de l’équipement de manutention (par exemple : chariots élévateurs assis ou debout, transpalettes, diables, préparateurs de commandes, palans à vide, chariots pour barils, convoyeurs, etc.).
Posséder une expérience de travail dans la vente de peinture et de produits connexes.
Détenir une expérience de travail avec de l’équipement de teinture ou d’appariement des couleurs.

This posting is for an existing vacancy.

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More about this job

Responsibilities

The customer service coordinator works closely with clients to identify their needs, provide accurate product information, and recommend suitable Sherwin-Williams solutions. They also manage order processing, maintain positive client relationships, and assist with physical product handling and tinting equipment.

Requirements

Candidates must be at least 18 years old, legally authorized to work in Canada, and capable of lifting up to 100 lbs. Preferred qualifications include a college or university degree in business, sales, or marketing, along with at least one year of experience in customer service, retail, or material handling.

Skills

Customer service
Sales
Product knowledge
Order processing
Communication
Relationship management
Inventory handling
Color matching
Retail operations
Health and safety compliance
Loss prevention

Benefits

Health care
Retirement benefits
Well-being programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Sales
Sherwin-Williams
Product Recommendations
Order Processing
Inventory Management
Color Matching
Tinting Equipment
Health and Safety
Loss Prevention
Material Handling
Marketing
Business Administration

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