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Added 2 mins ago
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Employment Specialist
ISSofBC - Immigrant Services Society of BC
BC · British Columbia, Canada
- Full-time
Administer Client Needs Assessments using variety of assessments tools, as required to support a realistic action plan towards employment.
Added 2 mins ago
PA
Automotive Sales & Finance Consultant
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
You’ll support clients throughout the entire vehicle purchasing journey, from helping them find the right BMW to exploring financing, leasing, protection, and ownership solutions that fit…
Added 32 mins ago
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NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Coordinates with the other members of the sales team (employees and partners) to support account sales and business development strategies.
Added 32 mins ago
NN
Associé·e aux Ventes (Temps Partiel) - Pointe-Claire
Nestlé Nespresso SA
Pointe-Claire, QC
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 33 mins ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Mascouche, QC
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 33 mins ago
NS
Client Experience Specialist/ Customer Service Representative
National Seating & Mobility
Kamloops, BC
- Full-time
…solutions to clients across Canada - and we are looking for a Client Experience Specialist to be an important part of that…
Added 47 mins ago
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IT Asset & Hardware Fulfillment Specialist - CA
MPOYNT
Toronto, ON
- Full-time
As an IT Asset & Hardware Fulfillment Specialist, you will be responsible for device provisioning, inventory management, shipping and receiving, repairs, and asset lifecycle activities. You…
Added 1 hour ago
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Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
Are you passionate about delivering exceptional customer service in a fast-paced logistics environment? Join Kuehne+Nagel as a Customer Care Representative, Sea Logistics Import, where…
Added 1 hour ago
SR
Endpoint Specialist
Swim Recruiting
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Our client is seeking an Endpoint Specialist to own the setup, rollout and lifecycle of their corporate devices and workplace technology, from laptops and desktops to mobile devices,…
Added 1 hour ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health Authority
Surrey, BC
- $35.36 to $50.83 CAD / hour
- Full-time
Coordinates simulation client, student, activity, and service data; manages databases and reports operational data including data that informs quality improvement for simulation operations.
Added 1 hour ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.
Added 1 hour ago
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Banking Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
RBC
Brampton, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
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Evergreen Client/Banking Advisor
RBC
Cochrane, AB
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
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IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 1 hour ago
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Client Engagement Associate [Hourly]
CIBC
Edmonton, AB
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
VC
Program Assistant (Office Admin), Older Adult Mental Health and Substance Use
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Temporary
Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, this position provides administrative, secretarial and…
Added 1 hour ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are…
Added 2 hours ago
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IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 2 hours ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
On behalf of our client, SWIM is seeking a new Senior Payroll Specialist. This new employee will report directly into the Senior Manager, Accounting & Finance and will work alongside other…
Added 2 hours ago
BT
Administrative Assistant
Baker Tilly Canada
Rocky Mountain House, AB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
EI
Data Maintenance Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Data Maintenance Specialist to provide operational support for client's RTFT business applications, including Health, Safety & Environment (HSE) and Human Resources (HR)…
Added 2 hours ago
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Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
…construction projects. The Intermediate/Experienced Electrical BIM Specialist / Coordinator plays a key role in aligning BIM deliverables with project schedules, supporting clash detection…
Added 2 hours ago
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Gestion De Changement / Change Management
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $50 to $75 CAD / hour
- Contract
The Change Management Specialist manages customer-driven change requests and evaluates their impact on project scope, schedules, and execution plans. This role analyzes the feasibility of…
Added 2 hours ago
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Client Engagement Associate (Multiple Locations)
CIBC
Barrie, ON · Belleville, ON · Brampton, ON · Burlington, ON · Cornwall, ON · Hamilton, ON · Kingston, ON · London, ON · Milton, ON · Mississauga, ON · Niagara Falls, ON · Oakville, ON · Oshawa, ON · Ottawa, ON · Peterborough, ON · St. Catharines, ON · Toronto, ON · Vaughan, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 3 hours ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Bioinformatics Specialist is responsible for developing and overseeing the Core, including establishing and utilizing centralized analysis pipelines, conducting bioinformatics-based…

Shift Collab

Bilingual Care Coordinator (Part-time, Weekends & Evenings)

Remote, Canada

Remote

Hourly rate of $25.00, with 25 to 35 hours per week · Part-time

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Job details

Pay: Hourly rate of $25.00, with 25 to 35 hours per week
Job type: Part-time
Workplace: Remote
Experience: 5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Working hours: 25 to 35 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Shift Collab is one of Canada's largest therapy practices, operating virtually to support Canadians coast to coast. We believe going to therapy should feel empowering, and we are on a mission to make therapy human by providing mental health care that's approachable, meaningful, and designed to make a real impact. Founded in 2016, we're a family-owned business that has grown from a small clinic to over 125 teammates across Canada, and we're only getting started.

We Are Hiring a Bilingual Care Coordinator (English/French)!

At Shift Collab, we are on a mission to make a positive impact on people's lives by facilitating their journey towards better mental health. Our Care Team plays a central role in how clients experience therapy. Care Coordinators are often the first human connection someone has with our team, helping people navigate the process of starting therapy and ensuring they feel supported from their first conversation through their ongoing care..

We're growing our Care Team ahead of a new partnership program launching in February 2027, which will extend our client support hours and bring care to even more Canadians. We're looking for someone who understands that great care coordination is both human and operational, helping clients navigate our systems and ensuring each step of the care journey feels simple and accessible. Someone who brings empathy, organization, and clear communication to every interaction. You will work closely with our clinical and operations teams to ensure everything flows smoothly while keeping track of the details that help a fast-growing practice run effectively. This role is essential to supporting our clients, therapists, and the overall care experience we provide.

This is a bilingual role: you'll support clients in both English and French, so fluency in both languages is required. This is an hourly role of 25 to 35 hours per week. The ideal candidate has consistent weekend availability (Saturday and Sunday) along with midweek evening availability, as our extended hours will run until 8 PM Pacific Time. We welcome applicants from anywhere in Canada, and candidates based in British Columbia or Alberta are especially encouraged to apply.

Who you are:

You genuinely enjoy helping people and know how to build trust quickly with clients who may feel vulnerable or unsure about starting therapy.
You are organized and dependable, comfortable managing multiple priorities while ensuring nothing falls through the cracks.
You are a strong communicator who brings both warmth and clarity to conversations with clients, therapists, and referral partners.
You take pride in a polished, professional client experience, and you understand that every call and message is a reflection of the care we provide.
You enjoy working as part of a collaborative team and care about contributing to an experience that supports both clients and therapists.
Most importantly, you are aligned with Shift Collab's mission and want to play a meaningful role in making mental health care more accessible and human for Canadians.

Responsibilities:

Demonstrate advanced empathy and clinical insight, effectively handling complex situations to deliver exceptional client care and support
Engage with potential clients and support them through the intake process while managing expectations with care and clarity
Take an active role in engaging and supporting clients who may be hesitant to attend therapy, helping them explore the benefits of taking that important step
Conduct client intake conversations via phone or video, building rapport and guiding clients toward the therapist who best fits their needs
Manage incoming communications including email, phone calls, and live chat from clients, referral partners, and therapists, in both English and French
Coordinate and optimize the clinic's and therapists' schedules, monitor the waitlist, and employ advanced scheduling strategies to ensure efficient appointment management
Ensure all therapy sessions and consultations are scheduled and resolve any scheduling issues promptly, using your experience to anticipate and address potential conflicts
Monitor and manage client insurance verification and billing communications, ensuring smooth administrative processes that support the clinical team
Manage video therapy rooms to ensure smooth online sessions and troubleshoot technical issues when needed
Complete your shift's task queue, inbox, and daily tracking so the next teammate starts each shift with a clean handoff
Provide high-level administrative support to therapists, streamlining client care processes and enhancing overall clinic efficiency

Requirements:

Fluency in English and French, both written and spoken
A proven track record and passion for high-quality customer service
Empathetic and understanding approach to client interactions
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Experience with nurturing a lead into a client and retaining existing clients
Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations
Experience working in mental health services is considered an asset
Strong interpersonal and communication skills
Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing
Experience with Jane and HubSpot is an asset
Ability to multitask, manage schedules, and troubleshoot technical issues
Ability to work both independently and collaboratively within a team
Consistent availability on Saturdays and Sundays, plus midweek evenings (our extended hours run until 8 PM Pacific Time)
A private, quiet, dedicated workspace and a reliable internet connection. Client calls include personal health information, so all calls must be taken from a closed, private space using a headset

Benefits:

Hourly rate of $25.00, with 25 to 35 hours per week
Fully remote work environment
Health, dental, and vision benefits eligibility

If you're ready to join a compassionate team dedicated to providing the highest level of mental health care, we encourage you to explore this opportunity further and apply. Join us on our mission to help Canadians build the lives they want - one session at a time.

Please note that this role is designed for professionals focused on client care and administrative support. It is not intended for individuals who are currently pursuing or planning to pursue training or a career path as a therapist. We are seeking candidates dedicated to the administrative and client care aspects of the role.

Timeline

Applications close on Sunday, November 8, 2026 at 11:59 PM Eastern Time. We review applications as they come in, so we encourage you to apply early.

Our Hiring Philosophy

Our organization is deeply committed to employment equity and diversity in the workplace. We wholeheartedly welcome applications from women, members of racialized groups, visible minorities, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, and persons of any gender identity, or gender expression. We are also committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities within our company. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please let us know.

Disclaimer

In accordance with Ontario's Employment Standards Act, we want to be transparent about our use of artificial intelligence in this hiring process. Shift Collab uses applicant tracking software (Workable) that may include AI-assisted features to help organize, parse, and rank applications. All hiring decisions, including screening, interviewing, and final selection, are made by members of our People Operations and Clinical teams. AI is used to support our process, not to make decisions on our behalf.

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More about this job

Responsibilities

The Care Coordinator manages client intake, scheduling, and administrative support while providing empathetic communication in both English and French. They ensure smooth clinic operations by handling inquiries, insurance verification, and technical troubleshooting for virtual therapy sessions.

Requirements

Candidates must have 5+ years of experience in healthcare or client care roles and be fluent in both English and French. The role requires consistent availability on weekends and midweek evenings, along with proficiency in scheduling software.

Skills

Bilingualism
Customer service
Intake coordination
Scheduling
Empathy
Communication
Administrative support
Conflict resolution
Insurance verification
Billing
Technical troubleshooting
Jane software
HubSpot
Time management
Multitasking

Benefits

Health benefits
Dental benefits
Vision benefits
Fully remote work environment

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Care Coordination
Mental Health
Intake Specialist
Medical Receptionist
Bilingual
Jane
HubSpot
Scheduling
Administrative Support
Customer Service
Remote Work
Healthcare Administration
Client Relations
Video Conferencing
Insurance Verification
Billing
Clinical Operations
Patient Support
Communication
Troubleshooting

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