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Added 22 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
…Environmental Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and regulatory permitting programs, guiding…
Added 22 mins ago
BT
Administrative Assistant
Baker Tilly Canada
Rocky Mountain House, AB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 22 mins ago
C-
E2E French Fry Applications Specialist
CMP - Charlottetown Metal Products
Charlottetown, PE
- Full-time
…collaborative team member to join our team as a French Fry Applications Specialist/Associate. In this exciting and fast-paced role, you will provide sales and application support for French…
Added 23 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
AB · Edmonton, AB
- Full-time
…Environmental Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and regulatory permitting programs, guiding…
Added 23 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Medicine Hat, AB
- Full-time
…Environmental Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and regulatory permitting programs, guiding…
Added 23 mins ago
EI
Data Maintenance Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Data Maintenance Specialist to provide operational support for client's RTFT business applications, including Health, Safety & Environment (HSE) and Human Resources (HR)…
Added 23 mins ago
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Talent Acquisition Specialist - Technical and Sales (B2B)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Partner with leadership and People Team to support and enhance onboarding programs for new hires across departments
Added 23 mins ago
A
Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
…construction projects. The Intermediate/Experienced Electrical BIM Specialist / Coordinator plays a key role in aligning BIM deliverables with project schedules, supporting clash detection…
Added 23 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Saskatoon, SK
- Full-time
…Environmental Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and regulatory permitting programs, guiding…
Added 23 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Calgary, AB
- Full-time
…Environmental Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and regulatory permitting programs, guiding…
Added 23 mins ago
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Gestion De Changement / Change Management
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $50 to $75 CAD / hour
- Contract
The Change Management Specialist manages customer-driven change requests and evaluates their impact on project scope, schedules, and execution plans. This role analyzes the feasibility of…
Added 23 mins ago
JR
Regional Business Development Specialist - Storage Solutions
JRoss Retail Recruiters
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $80,000 CAD / year
- Full-time
…motivated and highly proactive Regional Business Development Specialist to support continued expansion across GTA West. This is a true B2B business development role focused on prospecting,…
Added 23 mins ago
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Client Engagement Associate (Multiple Locations)
CIBC
Barrie, ON · Belleville, ON · Brampton, ON · Burlington, ON · Cornwall, ON · Hamilton, ON · Kingston, ON · London, ON · Milton, ON · Mississauga, ON · Niagara Falls, ON · Oakville, ON · Oshawa, ON · Ottawa, ON · Peterborough, ON · St. Catharines, ON · Toronto, ON · Vaughan, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 53 mins ago
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Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
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Added 53 mins ago
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Investment Associate
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Kamloops, BC
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Added 53 mins ago
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Burnaby, BC
- Full-time
We are seeking a highly motivated person to join our Client Operations team based in in Burnaby, British Columbia. Our team is focused on providing distinctive, world-class servicing to our…
Added 53 mins ago
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Concurrent Disorder Specialist
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $58,783 to $64,407 CAD / year
- Full-time
…interdisciplinary group dedicated to providing comprehensive support to justice-involved individuals. As a Concurrent Disorder Specialist, you'll contribute to our mission of delivering…
Added 53 mins ago
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Loan Operations Specialist
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Toronto, ON
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Added 53 mins ago
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Collections Specialist
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We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
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Renewal Specialist, Small Law
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Added 1 hour ago
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Added 1 hour ago
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Claims Adjudication Specialist
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Winnipeg, MB · MB - PC NPW - Wpg
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The Claims Adjudication Specialist will actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. This exciting role…
Added 1 hour ago
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Spécialiste en Médias Numériques
DAC
Montreal, QC
- Full-time
DAC est une agence mondiale de médias de performance qui couvre l’ensemble du parcours client et qui se consacre à générer des résultats transformateurs. Notre expertise englobe le…
Added 1 hour ago
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Client Engagement Associate - 30h - Côte-Saint-Luc
CIBC
Côte-Saint-Luc, QC · Kildare & Caldwell
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…

Shift Collab

Bilingual Care Coordinator (Part-time, Weekends & Evenings)

Remote, Canada

Remote

Hourly rate of $25.00, with 25 to 35 hours per week · Part-time

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Applications open in a new tab.

Job details

Pay: Hourly rate of $25.00, with 25 to 35 hours per week
Job type: Part-time
Workplace: Remote
Experience: 5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Working hours: 25 to 35 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Shift Collab is one of Canada's largest therapy practices, operating virtually to support Canadians coast to coast. We believe going to therapy should feel empowering, and we are on a mission to make therapy human by providing mental health care that's approachable, meaningful, and designed to make a real impact. Founded in 2016, we're a family-owned business that has grown from a small clinic to over 125 teammates across Canada, and we're only getting started.

We Are Hiring a Bilingual Care Coordinator (English/French)!

At Shift Collab, we are on a mission to make a positive impact on people's lives by facilitating their journey towards better mental health. Our Care Team plays a central role in how clients experience therapy. Care Coordinators are often the first human connection someone has with our team, helping people navigate the process of starting therapy and ensuring they feel supported from their first conversation through their ongoing care..

We're growing our Care Team ahead of a new partnership program launching in February 2027, which will extend our client support hours and bring care to even more Canadians. We're looking for someone who understands that great care coordination is both human and operational, helping clients navigate our systems and ensuring each step of the care journey feels simple and accessible. Someone who brings empathy, organization, and clear communication to every interaction. You will work closely with our clinical and operations teams to ensure everything flows smoothly while keeping track of the details that help a fast-growing practice run effectively. This role is essential to supporting our clients, therapists, and the overall care experience we provide.

This is a bilingual role: you'll support clients in both English and French, so fluency in both languages is required. This is an hourly role of 25 to 35 hours per week. The ideal candidate has consistent weekend availability (Saturday and Sunday) along with midweek evening availability, as our extended hours will run until 8 PM Pacific Time. We welcome applicants from anywhere in Canada, and candidates based in British Columbia or Alberta are especially encouraged to apply.

Who you are:

You genuinely enjoy helping people and know how to build trust quickly with clients who may feel vulnerable or unsure about starting therapy.
You are organized and dependable, comfortable managing multiple priorities while ensuring nothing falls through the cracks.
You are a strong communicator who brings both warmth and clarity to conversations with clients, therapists, and referral partners.
You take pride in a polished, professional client experience, and you understand that every call and message is a reflection of the care we provide.
You enjoy working as part of a collaborative team and care about contributing to an experience that supports both clients and therapists.
Most importantly, you are aligned with Shift Collab's mission and want to play a meaningful role in making mental health care more accessible and human for Canadians.

Responsibilities:

Demonstrate advanced empathy and clinical insight, effectively handling complex situations to deliver exceptional client care and support
Engage with potential clients and support them through the intake process while managing expectations with care and clarity
Take an active role in engaging and supporting clients who may be hesitant to attend therapy, helping them explore the benefits of taking that important step
Conduct client intake conversations via phone or video, building rapport and guiding clients toward the therapist who best fits their needs
Manage incoming communications including email, phone calls, and live chat from clients, referral partners, and therapists, in both English and French
Coordinate and optimize the clinic's and therapists' schedules, monitor the waitlist, and employ advanced scheduling strategies to ensure efficient appointment management
Ensure all therapy sessions and consultations are scheduled and resolve any scheduling issues promptly, using your experience to anticipate and address potential conflicts
Monitor and manage client insurance verification and billing communications, ensuring smooth administrative processes that support the clinical team
Manage video therapy rooms to ensure smooth online sessions and troubleshoot technical issues when needed
Complete your shift's task queue, inbox, and daily tracking so the next teammate starts each shift with a clean handoff
Provide high-level administrative support to therapists, streamlining client care processes and enhancing overall clinic efficiency

Requirements:

Fluency in English and French, both written and spoken
A proven track record and passion for high-quality customer service
Empathetic and understanding approach to client interactions
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Experience with nurturing a lead into a client and retaining existing clients
Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations
Experience working in mental health services is considered an asset
Strong interpersonal and communication skills
Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing
Experience with Jane and HubSpot is an asset
Ability to multitask, manage schedules, and troubleshoot technical issues
Ability to work both independently and collaboratively within a team
Consistent availability on Saturdays and Sundays, plus midweek evenings (our extended hours run until 8 PM Pacific Time)
A private, quiet, dedicated workspace and a reliable internet connection. Client calls include personal health information, so all calls must be taken from a closed, private space using a headset

Benefits:

Hourly rate of $25.00, with 25 to 35 hours per week
Fully remote work environment
Health, dental, and vision benefits eligibility

If you're ready to join a compassionate team dedicated to providing the highest level of mental health care, we encourage you to explore this opportunity further and apply. Join us on our mission to help Canadians build the lives they want - one session at a time.

Please note that this role is designed for professionals focused on client care and administrative support. It is not intended for individuals who are currently pursuing or planning to pursue training or a career path as a therapist. We are seeking candidates dedicated to the administrative and client care aspects of the role.

Timeline

Applications close on Sunday, November 8, 2026 at 11:59 PM Eastern Time. We review applications as they come in, so we encourage you to apply early.

Our Hiring Philosophy

Our organization is deeply committed to employment equity and diversity in the workplace. We wholeheartedly welcome applications from women, members of racialized groups, visible minorities, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, and persons of any gender identity, or gender expression. We are also committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities within our company. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please let us know.

Disclaimer

In accordance with Ontario's Employment Standards Act, we want to be transparent about our use of artificial intelligence in this hiring process. Shift Collab uses applicant tracking software (Workable) that may include AI-assisted features to help organize, parse, and rank applications. All hiring decisions, including screening, interviewing, and final selection, are made by members of our People Operations and Clinical teams. AI is used to support our process, not to make decisions on our behalf.

Apply About employer

More about this job

Responsibilities

The Care Coordinator manages client intake, scheduling, and administrative support while providing empathetic communication in both English and French. They ensure smooth clinic operations by handling inquiries, insurance verification, and technical troubleshooting for virtual therapy sessions.

Requirements

Candidates must have 5+ years of experience in healthcare or client care roles and be fluent in both English and French. The role requires consistent availability on weekends and midweek evenings, along with proficiency in scheduling software.

Skills

Bilingualism
Customer service
Intake coordination
Scheduling
Empathy
Communication
Administrative support
Conflict resolution
Insurance verification
Billing
Technical troubleshooting
Jane software
HubSpot
Time management
Multitasking

Benefits

Health benefits
Dental benefits
Vision benefits
Fully remote work environment

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Care Coordination
Mental Health
Intake Specialist
Medical Receptionist
Bilingual
Jane
HubSpot
Scheduling
Administrative Support
Customer Service
Remote Work
Healthcare Administration
Client Relations
Video Conferencing
Insurance Verification
Billing
Clinical Operations
Patient Support
Communication
Troubleshooting

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