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Added 3 mins ago
MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
Serve as the site’s Cargo Security Coordinator and program owner for Transport Canada’s Air Cargo Security Program.
Added 2 hours ago
NS
2627-216 - Project Coordinator (PS2), NSCC International - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Reporting To The Manager, NSCC International And The Manager, International Learning (outbound), The Project Coordinator, NSCC International Will Be Responsible For:
Added 4 hours ago
FA
Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
Join Flair’s Operations Control Centre (OCC) team, where effective coordination and real-time operational support help ensure accurate passenger processing and reliable flight departures…
Added 4 hours ago
Client Service Coordinator
Bayshore
Burnaby, BC
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator, where you will serve as a vital link between patients, families, nursing…
Added 4 hours ago
CO
Project Coordinator
City of Edmonton
AB · Edmonton, AB
- Full-time
…City of Edmonton’s Waste Services Branch is seeking a Project Coordinator to support our 25-year Waste Strategy. In this role, you will lead research initiatives and support the planning…
Added 4 hours ago
FA
Passenger Recovery Coordinator
Flair Airlines
Toronto, ON
- Full-time
Working within the Passenger & Departure Control (PDC) function, the Passenger Recovery Coordinator identifies affected passengers and coordinates recovery solutions, including alternative…
Added 5 hours ago
CO
Violin Instructor
City of Markham
Markham, ON
- Full-time
Organizes and writes lesson plans to be handed in by week two of the program. Develops lesson plans specific to the abilities of each group. Reviews lesson plans with the Recreation…
Added 5 hours ago
SH
Financial Controller
SENS HØTEL
Montreal, QC
- Full-time
Act as the liaison with the Payroll and Human Resources Coordinator
Added 5 hours ago
UO
Research Project Coordinator - Equity in Emergency Care
University of Alberta
Edmonton, AB
- Full-time
The Department of Emergency Medicine is seeking a Research Project Coordinator (RPC) to coordinate and administer research study associated activities. This person will work with the…
Added 6 hours ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
MSD
Charlottetown, PE · CAN - Prince Edward Island - Charlottetown
- Full-time
Serve as the site’s Cargo Security Coordinator and program owner for Transport Canada’s Air Cargo Security Program.
Added 6 hours ago
WO
Organizational Development Coordinator
William Osler Health System
Brampton, ON
- Contract
Coordinates program or department submissions for regular events, such as the budgeting process, Accreditation and the participation of staff in mandatory training sessions
Added 6 hours ago
NC
Business Analyst – Technology Training
NAV CANADA
Ottawa, ON
- Full-time
Monitors, analyzes, and reports on training key performance indicators (KPIs) and performance metrics, identifies trends, risks, and improvement opportunities, and provides data-driven…
Added 7 hours ago
RO
Gallery Activation Lead (24-month Contract)
Royal Ontario Museum
Toronto, ON
- Part-time
Under the supervision of the Manager, Gallery Engagement and working closely with the Gallery Activation Coordinator, you will provide daily guidance to Gallery Assistants and volunteers as…
Added 7 hours ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 7 hours ago
SC
Bilingual Care Coordinator (Part-time, Weekends & Evenings)
Shift Collab
Remote, Canada
- Part-time
- Remote
We're growing our Care Team ahead of a new partnership program launching in February 2027, which will extend our client support hours and bring care to even more Canadians. We're looking…
Added 7 hours ago
BG
Wholegoods Order Fulfillment Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 7 hours ago
TL
Quality Assurance & Food Safety Coordinator
Trebley Logistics
Dartmouth, NS
- Full-time
Trebley Logistics Ltd. is a third-party warehousing, distribution, and transportation provider located in Burnside, Dartmouth. We are looking for a Quality Assurance & Food Safety…
Added 7 hours ago
Project Coordinator
City of Edmonton
AB
…City of Edmonton’s Waste Services Branch is seeking a Project Coordinator to support our 25-year Waste Strategy. In this role, you will lead research initiatives and support the planning…
Added 7 hours ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…working with the dealer development director to create territory and dealer reporting for better alignment between sales and manufacturing while working with the sales analytics team (45%…
Added 7 hours ago
Program Coordinator - Women in Trades
Enercare
Markham, ON
The Program Coordinator will provide planning, coordination and program coordination and operational support for the Women in Trades Committee and related skills training initiatives and…
Added 7 hours ago
TC
Part Time Zumba Instructor
The Corporation of the Town of Ajax
Ajax, ON · McLean Community Centre
- Part-time
Monitors program space and equipment condition and reports any housekeeping or safety concerns to Fitness Coordinator or Active Living Supervisor.
Added 7 hours ago
TC
Part Time Yoga Instructor
The Corporation of the Town of Ajax
Ajax, ON
- Part-time
We are looking for Yoga Instructors who are passionate about the practice of yoga, and inspire others to live an active lifestyle. Reporting to the Fitness Coordinator, the Yoga Instructor…
Added 7 hours ago
AE
Allocations Coordinator - NAM
Arc'teryx Equipment
North Vancouver, BC
- $62,000 to $77,000 CAD / year
- Full-time
As an Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Brand Store and Factory Outlet teams. You…
Added 7 hours ago
A
Allocations Coordinator - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
As an Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Brand Store and Factory Outlet teams. You…
Added 8 hours ago
FE
Office Administrator
Falcon Equipment
Nanaimo, BC
- Full-time
If you’re an experienced Office Administrator, Administrative Assistant, Office Coordinator, or Service Administrator with strong organizational, communication, and customer service skills,…

Shift Collab

Bilingual Care Coordinator (Part-time, Weekends & Evenings)

Remote, Canada

Remote

Hourly rate of $25.00, with 25 to 35 hours per week · Part-time

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Applications open in a new tab.

Job details

Pay: Hourly rate of $25.00, with 25 to 35 hours per week
Job type: Part-time
Workplace: Remote
Experience: 5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Working hours: 25 to 35 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Shift Collab is one of Canada's largest therapy practices, operating virtually to support Canadians coast to coast. We believe going to therapy should feel empowering, and we are on a mission to make therapy human by providing mental health care that's approachable, meaningful, and designed to make a real impact. Founded in 2016, we're a family-owned business that has grown from a small clinic to over 125 teammates across Canada, and we're only getting started.

We Are Hiring a Bilingual Care Coordinator (English/French)!

At Shift Collab, we are on a mission to make a positive impact on people's lives by facilitating their journey towards better mental health. Our Care Team plays a central role in how clients experience therapy. Care Coordinators are often the first human connection someone has with our team, helping people navigate the process of starting therapy and ensuring they feel supported from their first conversation through their ongoing care..

We're growing our Care Team ahead of a new partnership program launching in February 2027, which will extend our client support hours and bring care to even more Canadians. We're looking for someone who understands that great care coordination is both human and operational, helping clients navigate our systems and ensuring each step of the care journey feels simple and accessible. Someone who brings empathy, organization, and clear communication to every interaction. You will work closely with our clinical and operations teams to ensure everything flows smoothly while keeping track of the details that help a fast-growing practice run effectively. This role is essential to supporting our clients, therapists, and the overall care experience we provide.

This is a bilingual role: you'll support clients in both English and French, so fluency in both languages is required. This is an hourly role of 25 to 35 hours per week. The ideal candidate has consistent weekend availability (Saturday and Sunday) along with midweek evening availability, as our extended hours will run until 8 PM Pacific Time. We welcome applicants from anywhere in Canada, and candidates based in British Columbia or Alberta are especially encouraged to apply.

Who you are:

You genuinely enjoy helping people and know how to build trust quickly with clients who may feel vulnerable or unsure about starting therapy.
You are organized and dependable, comfortable managing multiple priorities while ensuring nothing falls through the cracks.
You are a strong communicator who brings both warmth and clarity to conversations with clients, therapists, and referral partners.
You take pride in a polished, professional client experience, and you understand that every call and message is a reflection of the care we provide.
You enjoy working as part of a collaborative team and care about contributing to an experience that supports both clients and therapists.
Most importantly, you are aligned with Shift Collab's mission and want to play a meaningful role in making mental health care more accessible and human for Canadians.

Responsibilities:

Demonstrate advanced empathy and clinical insight, effectively handling complex situations to deliver exceptional client care and support
Engage with potential clients and support them through the intake process while managing expectations with care and clarity
Take an active role in engaging and supporting clients who may be hesitant to attend therapy, helping them explore the benefits of taking that important step
Conduct client intake conversations via phone or video, building rapport and guiding clients toward the therapist who best fits their needs
Manage incoming communications including email, phone calls, and live chat from clients, referral partners, and therapists, in both English and French
Coordinate and optimize the clinic's and therapists' schedules, monitor the waitlist, and employ advanced scheduling strategies to ensure efficient appointment management
Ensure all therapy sessions and consultations are scheduled and resolve any scheduling issues promptly, using your experience to anticipate and address potential conflicts
Monitor and manage client insurance verification and billing communications, ensuring smooth administrative processes that support the clinical team
Manage video therapy rooms to ensure smooth online sessions and troubleshoot technical issues when needed
Complete your shift's task queue, inbox, and daily tracking so the next teammate starts each shift with a clean handoff
Provide high-level administrative support to therapists, streamlining client care processes and enhancing overall clinic efficiency

Requirements:

Fluency in English and French, both written and spoken
A proven track record and passion for high-quality customer service
Empathetic and understanding approach to client interactions
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Experience with nurturing a lead into a client and retaining existing clients
Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations
Experience working in mental health services is considered an asset
Strong interpersonal and communication skills
Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing
Experience with Jane and HubSpot is an asset
Ability to multitask, manage schedules, and troubleshoot technical issues
Ability to work both independently and collaboratively within a team
Consistent availability on Saturdays and Sundays, plus midweek evenings (our extended hours run until 8 PM Pacific Time)
A private, quiet, dedicated workspace and a reliable internet connection. Client calls include personal health information, so all calls must be taken from a closed, private space using a headset

Benefits:

Hourly rate of $25.00, with 25 to 35 hours per week
Fully remote work environment
Health, dental, and vision benefits eligibility

If you're ready to join a compassionate team dedicated to providing the highest level of mental health care, we encourage you to explore this opportunity further and apply. Join us on our mission to help Canadians build the lives they want - one session at a time.

Please note that this role is designed for professionals focused on client care and administrative support. It is not intended for individuals who are currently pursuing or planning to pursue training or a career path as a therapist. We are seeking candidates dedicated to the administrative and client care aspects of the role.

Timeline

Applications close on Sunday, November 8, 2026 at 11:59 PM Eastern Time. We review applications as they come in, so we encourage you to apply early.

Our Hiring Philosophy

Our organization is deeply committed to employment equity and diversity in the workplace. We wholeheartedly welcome applications from women, members of racialized groups, visible minorities, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, and persons of any gender identity, or gender expression. We are also committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities within our company. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please let us know.

Disclaimer

In accordance with Ontario's Employment Standards Act, we want to be transparent about our use of artificial intelligence in this hiring process. Shift Collab uses applicant tracking software (Workable) that may include AI-assisted features to help organize, parse, and rank applications. All hiring decisions, including screening, interviewing, and final selection, are made by members of our People Operations and Clinical teams. AI is used to support our process, not to make decisions on our behalf.

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More about this job

Responsibilities

The Care Coordinator manages client intake, scheduling, and administrative support while providing empathetic communication in both English and French. They ensure smooth clinic operations by handling inquiries, insurance verification, and technical troubleshooting for virtual therapy sessions.

Requirements

Candidates must have 5+ years of experience in healthcare or client care roles and be fluent in both English and French. The role requires consistent availability on weekends and midweek evenings, along with proficiency in scheduling software.

Skills

Bilingualism
Customer service
Intake coordination
Scheduling
Empathy
Communication
Administrative support
Conflict resolution
Insurance verification
Billing
Technical troubleshooting
Jane software
HubSpot
Time management
Multitasking

Benefits

Health benefits
Dental benefits
Vision benefits
Fully remote work environment

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Care Coordination
Mental Health
Intake Specialist
Medical Receptionist
Bilingual
Jane
HubSpot
Scheduling
Administrative Support
Customer Service
Remote Work
Healthcare Administration
Client Relations
Video Conferencing
Insurance Verification
Billing
Clinical Operations
Patient Support
Communication
Troubleshooting

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