Jobs in Canada

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Added 7 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is currently seeking an Operations Coordinator to join our team in Red Deer, AB.
Added 7 mins ago
Project Research Coordinator
Wilfrid Laurier University
Brantford, ON
…reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity,…
Added 7 mins ago
Proposal Coordinator
Aecon
Cambridge, ON
Reporting to the Sr. Proposal Manager, the Proposal Coordinator is responsible for supporting the planning, coordination, and administration of proposal development activities associated…
Added 22 mins ago
Manager, Recruitment Events & Engagement
Georgian College
ON
As recruitment events increasingly serve as critical expressions of institutional brand and student experience, the Manager ensures all engagement initiatives are intentionally designed to…
Added 1 hour ago
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Administrative Coordinator
Aplin
AB · Edmonton, AB
- Contract
We are seeking an experienced and highly organized Administrative Coordinator to support a busy, professional organization. This role is ideal for someone who enjoys variety, takes…
Added 1 hour ago
YI
Store Maintenance Coordinator
YM INC.
Toronto, ON
- Full-time
The Coordinator, Store Maintenance, oversees facility maintenance for all store locations at the corporate level. This role is responsible for coordinating and monitoring repair and…
Added 1 hour ago
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Customer Service & Order Coordinator
PheedLoop
Toronto, ON
- Full-time
0-1 years of experience in customer service, order processing, administrative coordination, operations, or a related role (is preferred)
Added 1 hour ago
YI
Bilingual HR Coordinator
YM INC.
Toronto, ON · North York, ON
- Contract
As the first point of contact for HR-related matters across our Canadian and the US retail locations, the HR Coordinator plays a key role in supporting our store teams and ensuring…
Added 1 hour ago
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Back Shop Assistant
Classic Fire + Life Safety
Guelph, ON
- Full-time
Assisting Facilities Coordinator with various tasks as needed.
Added 2 hours ago
MD
Operations Policy Administrator - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 2 hours ago
PH
Relational Security Officer, Integrated Protection Services
Provincial Health Services Authority
Vancouver, BC
- Part-time
The Relational Security Officer reports to the Coordinator, Relational Security, Integrated Protection Services (IPS) Operations, maintains and enforces security of persons and property in…
Added 2 hours ago
AP
Supply Chain Coordinator
AGF Perú
Kitchener, ON
- Full-time
2-3 years of experience in inventory control, warehouse operations or materials management, preferably in a manufacturing environment.
Added 2 hours ago
AM
Service Coordinator
Ambient Mechanical Ltd
Vaughan, ON
- Full-time
The Service Coordinator plays an integral role in delivering an exceptional customer experience by ensuring service requests are handled promptly, commitments are met, and communication is…
Added 3 hours ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Added 3 hours ago
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Executive Assistant
Roshel
Brampton, ON
- Full-time
Minimum of three years of experience in an executive assistant, project coordinator, administrative, or similar role.
Added 3 hours ago
AS
Senior Director, Operations
Alternate Solutions Health Network
Burlington, ON
- Full-time
The Senior Director, Operations is responsible for the success, accountability and leadership for internal patient referral and support functions. This position manages the day to day…
Added 4 hours ago
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Coordinateur de Programme, Bilingue - Program Coordinator
Cencora
Quebec, QC
- Full-time
Technical vocational training or equivalent combination of experience and education
Added 5 hours ago
CS
Youth Experience Coordinator (Vancouver)
Circuit Stream
Vancouver, BC
- $22 CAD / hour
- Internship
candidates must have a valid passport)
Added 6 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Mississauga, ON
- Full-time
This is an ATC role and will require on-site 3 days per week
Added 8 hours ago
TC
merchandising coordinator
TJX Canada – Winners, Marshalls, HomeSense
Mission, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
TC
Coordinator Back warehouse Winners Homesense Kingston
TJX Canada – Winners, Marshalls, HomeSense
Kingston, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
TC
Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Tillsonburg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
Y
Health & Safety Advisor
YORK1
Vaughan, ON
- Other
Compensation: $80,000 - $85,000 annually, based on experience and qualifications.
Added 8 hours ago
Y
Traffic Control/Signaler
YORK1
Toronto, ON · Etobicoke, ON
- Other
Competitive hourly wage based upon experience
Added 8 hours ago
VB
Sr Spec, IT
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…

Shift Collab

Bilingual Care Coordinator (Part-time, Weekends & Evenings)

Remote, Canada

Remote

Hourly rate of $25.00, with 25 to 35 hours per week · Part-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: Hourly rate of $25.00, with 25 to 35 hours per week
Job type: Part-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Working hours: 25 to 35 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Shift Collab is one of Canada's largest therapy practices, operating virtually to support Canadians coast to coast. We believe going to therapy should feel empowering, and we are on a mission to make therapy human by providing mental health care that's approachable, meaningful, and designed to make a real impact. Founded in 2016, we're a family-owned business that has grown from a small clinic to over 125 teammates across Canada, and we're only getting started.

We Are Hiring a Bilingual Care Coordinator (English/French)!

At Shift Collab, we are on a mission to make a positive impact on people's lives by facilitating their journey towards better mental health. Our Care Team plays a central role in how clients experience therapy. Care Coordinators are often the first human connection someone has with our team, helping people navigate the process of starting therapy and ensuring they feel supported from their first conversation through their ongoing care..

We're growing our Care Team ahead of a new partnership program launching in February 2027, which will extend our client support hours and bring care to even more Canadians. We're looking for someone who understands that great care coordination is both human and operational, helping clients navigate our systems and ensuring each step of the care journey feels simple and accessible. Someone who brings empathy, organization, and clear communication to every interaction. You will work closely with our clinical and operations teams to ensure everything flows smoothly while keeping track of the details that help a fast-growing practice run effectively. This role is essential to supporting our clients, therapists, and the overall care experience we provide.

This is a bilingual role: you'll support clients in both English and French, so fluency in both languages is required. This is an hourly role of 25 to 35 hours per week. The ideal candidate has consistent weekend availability (Saturday and Sunday) along with midweek evening availability, as our extended hours will run until 8 PM Pacific Time. We welcome applicants from anywhere in Canada, and candidates based in British Columbia or Alberta are especially encouraged to apply.

Who you are:

You genuinely enjoy helping people and know how to build trust quickly with clients who may feel vulnerable or unsure about starting therapy.
You are organized and dependable, comfortable managing multiple priorities while ensuring nothing falls through the cracks.
You are a strong communicator who brings both warmth and clarity to conversations with clients, therapists, and referral partners.
You take pride in a polished, professional client experience, and you understand that every call and message is a reflection of the care we provide.
You enjoy working as part of a collaborative team and care about contributing to an experience that supports both clients and therapists.
Most importantly, you are aligned with Shift Collab's mission and want to play a meaningful role in making mental health care more accessible and human for Canadians.

Responsibilities:

Demonstrate advanced empathy and clinical insight, effectively handling complex situations to deliver exceptional client care and support
Engage with potential clients and support them through the intake process while managing expectations with care and clarity
Take an active role in engaging and supporting clients who may be hesitant to attend therapy, helping them explore the benefits of taking that important step
Conduct client intake conversations via phone or video, building rapport and guiding clients toward the therapist who best fits their needs
Manage incoming communications including email, phone calls, and live chat from clients, referral partners, and therapists, in both English and French
Coordinate and optimize the clinic's and therapists' schedules, monitor the waitlist, and employ advanced scheduling strategies to ensure efficient appointment management
Ensure all therapy sessions and consultations are scheduled and resolve any scheduling issues promptly, using your experience to anticipate and address potential conflicts
Monitor and manage client insurance verification and billing communications, ensuring smooth administrative processes that support the clinical team
Manage video therapy rooms to ensure smooth online sessions and troubleshoot technical issues when needed
Complete your shift's task queue, inbox, and daily tracking so the next teammate starts each shift with a clean handoff
Provide high-level administrative support to therapists, streamlining client care processes and enhancing overall clinic efficiency

Requirements:

Fluency in English and French, both written and spoken
A proven track record and passion for high-quality customer service
Empathetic and understanding approach to client interactions
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Experience with nurturing a lead into a client and retaining existing clients
Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations
Experience working in mental health services is considered an asset
Strong interpersonal and communication skills
Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing
Experience with Jane and HubSpot is an asset
Ability to multitask, manage schedules, and troubleshoot technical issues
Ability to work both independently and collaboratively within a team
Consistent availability on Saturdays and Sundays, plus midweek evenings (our extended hours run until 8 PM Pacific Time)
A private, quiet, dedicated workspace and a reliable internet connection. Client calls include personal health information, so all calls must be taken from a closed, private space using a headset

Benefits:

Hourly rate of $25.00, with 25 to 35 hours per week
Fully remote work environment
Health, dental, and vision benefits eligibility

If you're ready to join a compassionate team dedicated to providing the highest level of mental health care, we encourage you to explore this opportunity further and apply. Join us on our mission to help Canadians build the lives they want - one session at a time.

Please note that this role is designed for professionals focused on client care and administrative support. It is not intended for individuals who are currently pursuing or planning to pursue training or a career path as a therapist. We are seeking candidates dedicated to the administrative and client care aspects of the role.

Timeline

Applications close on Sunday, November 8, 2026 at 11:59 PM Eastern Time. We review applications as they come in, so we encourage you to apply early.

Our Hiring Philosophy

Our organization is deeply committed to employment equity and diversity in the workplace. We wholeheartedly welcome applications from women, members of racialized groups, visible minorities, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, and persons of any gender identity, or gender expression. We are also committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities within our company. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please let us know.

Disclaimer

In accordance with Ontario's Employment Standards Act, we want to be transparent about our use of artificial intelligence in this hiring process. Shift Collab uses applicant tracking software (Workable) that may include AI-assisted features to help organize, parse, and rank applications. All hiring decisions, including screening, interviewing, and final selection, are made by members of our People Operations and Clinical teams. AI is used to support our process, not to make decisions on our behalf.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Care Coordinator manages client intake, scheduling, and administrative support while providing empathetic communication in both English and French. They ensure smooth clinic operations by handling inquiries, insurance verification, and technical troubleshooting for virtual therapy sessions.

Requirements

Candidates must have 5+ years of experience in healthcare or client care roles and be fluent in both English and French. The role requires consistent availability on weekends and midweek evenings, along with proficiency in scheduling software.

Skills

Bilingualism
Customer service
Intake coordination
Scheduling
Empathy
Communication
Administrative support
Conflict resolution
Insurance verification
Billing
Technical troubleshooting
Jane software
HubSpot
Time management
Multitasking

Benefits

Health benefits
Dental benefits
Vision benefits
Fully remote work environment

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Care Coordination
Mental Health
Intake Specialist
Medical Receptionist
Bilingual
Jane
HubSpot
Scheduling
Administrative Support
Customer Service
Remote Work
Healthcare Administration
Client Relations
Video Conferencing
Insurance Verification
Billing
Clinical Operations
Patient Support
Communication
Troubleshooting

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Work requirements

Jobs in Canada