Application Engineer - Dental - Canada

SHINING 3D DENTAL:

Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient for dental practices and labs around the world. With a rapidly expanding product ecosystem - including intraoral scanners, 3D printers, dental design software, and integrated cloud tools - we empower clinicians and technicians to deliver precise, streamlined patient care.

Shining 3D is seeking a skilled and motivated Dental Application Engineer (AE) to support our digital dentistry customers across Post-Sales functions. This role plays a critical part in helping practices and labs adopt and succeed with our scanning, printing, and CAD/CAM workflows.

You will work closely with Sales, Product, Engineering, and Training teams to deliver exceptional customer experiences, provide technical expertise, and ensure smooth implementation and long-term success with Shining 3D solutions. The ideal candidate combines strong technical skills with customer empathy, clear communication, and a passion for digital dentistry.

This role is fast-paced, highly collaborative, and well-suited for someone who enjoys problem-solving, teaching, and supporting customers across a wide range of technical touchpoints.

ESSENTIAL FUNCTIONS:

1. Provide customer-facing sales support to resellers and end users.
2. Create internal and external technical user guides.
3. Provide technical training to resellers and end users.
4. Repair scanners and printers as needed.
5. Show empathy towards customer complaints and sensitive situations.
6. Communicate customer/reseller requests and complaints to R&D.
7. Evaluate new products and test new software/features.
8. Ability to travel up to 30% of the time to assist customers/resellers on-site and attend exhibitions.

REQUIREMENTS:

1. Bachelor's degree in science, engineering, mathematics, or a dental-related field is highly preferred.
2. Experience as a dental lab technician, dental assistant, or dental hygienist.
3. Strong troubleshooting, problem-solving, and customer service skills.
4. CAD/CAM experience.
5. Bilingual proficiency in Spanish and English is highly desired.
6. Ability to collaborate across technical and non-technical teams.
7. Basic IT skills, including file systems and software navigation.
8. Ability to lift 50 lbs, use a computer with a mouse and keyboard, and sit or stand for extended periods.
9. Bilingual proficiency in English and French is required, with strong verbal and written communication skills in both languages.

Benifits:

• Health/Dental/Vision insurance 100% covered by company;
• 401(k) matched;
• Transportation allowance if work in office;
• Food, snack, coffee supply;
• Birthday welfare;
• Festival welfare;
• Team-building activities.