Import Ocean Coordinator
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years experience in freight forwarding or NVOCC consolidator environment.
- Posting language
- English
- Posted
Original job description
Application Deadline: 4 December 2026
Department: Operations Import
Location: Montreal
Shipco Transport Montreal is growing our Ocean Import Team. As an Import Coordinator on the team, you will be responsible for the day-to-day tasks involved with engaging with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.
Key Responsibilities
- Monitor and action daily emails from origin offices, agents, clients, and vendors.
- Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
- Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
- Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.
- Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
- Bilingual English/French
- Minimum 5 years experience in freight forwarding or NVOCC consolidator environment.
- Knowledge of customs regulations and understanding of Incoterms
- Knowledge of EManifest regulations
- Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams
Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.
More about this job
Responsibilities
Coordinate daily import operations by responding to communications from clients, origin offices, agents, and vendors, and monitor EManifest acceptance while promptly reporting errors. Ensure warehouses receive accurate documentation and container pickup information, and review offload reports and photos to identify and report cargo damage, overages, or shortages.
Requirements
Requires at least five years of experience in freight forwarding or an NVOCC consolidator environment, along with knowledge of customs regulations, Incoterms, and EManifest regulations. Candidates should have strong customer service, attention to detail, multitasking and adaptability skills, be bilingual in English and French, and be proficient with Microsoft Office and Teams.
Skills
- Customer Service
- Attention to Detail
- Multitasking
- Adaptability
- Freight Forwarding
- NVOCC Consolidation
- Customs Regulations
- Incoterms
- EManifest Regulations
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- English
- French
Benefits
- Group Health Insurance
- Dental Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Long-Term Disability Insurance
- Critical Care Insurance
- Health Spending Account
- Wellness Account
- Deferred Profit-Sharing Plan Matching
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Customer Service & Support
Keywords
- Ocean Import
- Freight Forwarding
- NVOCC
- Customer Satisfaction
- Origin Offices
- Agents
- Vendors
- EManifest
- EManifest Acceptance
- EDI Transmissions
- Warehouse Coordination
- Container Pickup Numbers
- Coloads
- OS&D Reports
- Cargo Damage
- Overages
- Shortages
- Customs Regulations
- Incoterms
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- English
- French