Concierge (Casual)

About the Role:

At The Dunfield Retirement Residence, we are a luxurious community in the Heart of Toronto committed to our residents’ care, happiness, and well-being.

As a Concierge, you’ll be the first point of contact for residents, families and guests. You’ll staff the main reception desk, answer and direct calls, monitor entrances and provide administrative support. If you enjoy helping people and can stay organized while handling several requests at once, we’d love to hear from you.

What You'll Do:

• Welcome residents, families and guests with warm, professional service.
• Answer and direct incoming calls and monitor entrances in accordance with residence procedures.
• Respond promptly to requests and inquiries, and follow up with residents to make sure their concerns have been addressed.
• Enter maintenance work orders, track their progress and update residents on their status.
• Provide clerical support and prepare reports for the management team as needed.
• Anticipate residents’ needs, invite feedback and follow up on their comments.
• Follow departmental policies and service standards, and uphold The Dunfield’s mission, vision and values.

Who You Are:

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Strong organizational skills and the ability to manage competing priorities calmly.
• Sound judgment, initiative and the ability to work well independently and as part of a team.
• Familiarity with Microsoft Office. Experience with Yardi POS or a resident management system is an asset.
• A postsecondary diploma in hospitality management is an asset.
• Experience working with older adults or in a retirement residence is an asset.

The Dunfield is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work® Certification™ is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience. As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled. We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking. 

Ai Disclosure Statement:

The Dunfield may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with our objectives by analyzing information provided in resumes and applications. Our use of AI does not replace people decision-making.

Compensation Package: $20.47 per hour + discretionary bonus eligibility 

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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