About the Role:
The Leasing Manager plays a central role in driving the success, occupancy, and resident satisfaction across our communities. Bringing leasing strategy to life across daily operations, you will oversee every stage of the leasing journey, from guiding prospect inquiries and conducting property tours to negotiating lease agreements and refining team workflows.
In this position, you will act as a team lead and mentor to our leasing agents, collaborate with our marketing team to promote available suites, and work hand-in-hand with property management to ensure efficient unit turnovers. By focusing on strong conversion rates, exceptional customer service, and smooth multi-community operations, you’ll directly contribute to the overall growth and success of our properties.
What You’ll Do:
- Oversee day-to-day leasing activities, providing ongoing coaching, training
programs, and support to elevate team performance.
- Collaborate with the Director of Leasing & Marketing to implement strategies that
boost conversions, drive occupancy, and build a strong pipeline.
- Partner with the Marketing Manager to list, track, and promote available suites
across digital platforms, social media, and local channels.
- Enforce the implementation of the internal AI-driven revenue management system.
- Evaluate potential residents by reviewing applications, running background checks,
and verifying income and rental histories.
- Negotiate and execute lease agreements accurately and promptly, ensuring full
compliance with Shiplake policies and legal requirements.
- Address inquiries and resolve resident concerns quickly and professionally to foster
positive community relationships.
- Partner with property managers and maintenance teams to coordinate smooth unit
turnovers, suite inspections, and timely repairs.
- Track competitor activity and local market trends to help adjust pricing,
promotions, and leasing tactics as needed.
- Review workflows across communities to identify operational gaps, ensure
consistency, and implement process improvements.
- Offer leasing expertise and hands-on support to teams across multiple Shiplake
properties as needed.
Who You Are:
- 4+ years of working experience preferably in residential rental environments.
- 2+ years supervising front-line staff, with a knack for coaching, supporting, and
motivating team members.
- Solid working knowledge of the Residential Tenancies Act.
- Proficient in Microsoft Office (Excel, Word, Outlook) and Yardi. Prior experience with
Yardi Voyager, RentCafé, or CRM IQ is a strong asset.
- Exceptional written and verbal communication skills, with a proven ability to handle
resident inquiries, resolve conflict, and represent the brand with warmth and
professionalism.
Why Shiplake Properties?
We value our team members and understand they have different needs. We are proud to offer the following perks:
Core Benefits
- Variable Bonus Program
- Extended Health Coverage
- Maternity Leave Top-Up
- Employee Assistance Program (EAP)
- Paid Time Off
Professional Growth & Development
- Education Reimbursement
- Individual Development Program
Employee Rewards & Recognition
- Continuous Improvement Initiatives
- Service Awards
- Rewards Platform
- Employee Referral Program
- Performance Feedback and Reviews
The Extras
- Birthday Day Off
- Company Social Events
- Gym Membership Discount
- Collaborative Workspace
- Flexible Work Environment
About Shiplake Properties:
Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years. We own and manage a variety of apartment complexes tailored to different lifestyle needs. With a focus on innovation, service, and community, we pride ourselves on fostering supportive and dynamic workplaces where employees can grow and thrive.
Shiplake Properties is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work® Certification™ is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience. As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled. We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.
Ai Disclosure Statement:
Shiplake Properties may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with our objectives by analyzing information provided in resumes and applications. Our use of AI does not replace people decision-making.
Compensation Package: $60,000 – $75,000 CAD annually plus commission.
The above is our target compensation range for this role. Compensation is determined by your individual experience, skills, education, and other organizational needs.
We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
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