Reporting to the Program Manager, the Intensive Case Manager will be responsible for supporting and counselling clients experiencing mental health and addictions challenges within Region of Peel Housing Service programs. They will offer time limited Intensive Case Management and Substance Use supports as part of SHIPs collaborative team. This program will offer an integrated model of care, providing short term interventions with a goal of housing and health stabilization.
Duties and Responsibilities:
- Utilize standardized assessment tools to identify support needs, with a recovery and strengths-based approach
- Establish short term support plans that align with clients expressed needs, such as enhancing life skills, addressing physical and mental health, decreasing risk in substance use, engaging in meaningful activities, and building social and community relations
- Provide crisis intervention support and advocacy within systems of care
- Offer service navigation to longer term mental health and substance use programming, with supported transitions in care
- Use Housing First Principles to help clients maintain their housing and assist clients at risk of homelessness with eviction prevention. Provide information, education, and support regarding housing issues to maintain successful partnerships
- Participate in collaboration with Region of Peel Housing Services as identified in care plans. Follow case management standards and participate in case conferencing meetings
- Maintain appropriate record keeping/documentation, client files, statistical and outcome measurement tools, meeting agency and partner timelines
- Maintain client privacy and confidentiality
- Submit biweekly updates on status of caseloads and referrals
- Other duties and responsibilities as assigned
Qualifications:
- Post-secondary education in Social Work, Health Services, Psychology or equivalent
- 3+ years providing Mental Health assessments and/or case management, outreach to individuals who are homeless or at risk of homelessness
- Demonstrated knowledge of serious mental illness, concurrent disorders, awareness and belief in the value of harm reduction principles
- Knowledge and application of evidence-based practice for housing and mental health services & short term intensive case management (Housing First, Critical Time Intervention)
- Excellent assessment, risk management, and crisis intervention skills
- Expertise in collaboration with healthcare, social service, and shelter services
- Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI
Reporting Function:
The Intensive Case Manager reports directly to the Program Manager. They have program requirements assignment by the Program Manager. They work with both internal and external partners and interact with all levels within the organization and external agencies and partners.
They are a support system, resource, and an advocator for the team and Organization.
Working Conditions and Physical Requirements:
- Hours are typically from Monday – Friday, 8:30am – 4:30pm but may vary depending on client needs
- Average amount of physical effort is required
- Able to sit/stand for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs and open doors as required
Ship Values:
- Compassion, Hope, Inclusive, Respect, Professional
SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Monday – Friday, 8:30am – 4:30pm
Union | 37.5 hours per week
