Quality Improvement Specialist

About the Job:

Reporting to the Quality & Privacy Officer, the Quality Improvement Specialist is responsible for development and implementation of program performance Business Intelligence (BI) dashboards and process mapping for our Health and Housing Programs.

The position provides dedicated technical and project capacity required to design Power BI dashboards, standardize quality and risk indicators, and implement reporting tools that deliver real-time client and program information.

Duties and Responsibilities:

• Develop and implement program performance Power BI dashboards within the organization
• Work with Program Managers, Supervisors, staff, privacy and quality team to ensure validity and information
• Provide process mapping
• Support data retention plans, debugging techniques, and alternate management strategies for maintaining data quality
• Ensure quality controls of data are appropriate and achieved
• Troubleshoot and resolve dashboard, software, and connectivity problems
• Write SQL queries to extract data from the data sources.
• ‘Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
• Provide support and other duties deemed appropriate by the department Manager

Qualifications:

• Bachelor’s Degree or Diploma in Information Management, Technology, or equivalent
• 3+ years’ experience working with client databases and records
• Basic knowledge of managing Windows Servers (Active Directory, IIS, SQL Servers)
• Experience in MS-Office, Visio, Access, MySQL, Database replication, HTML and/or Crystal Reports
• Knowledge of Client Record Management System (CRMS)
• Demonstrated understanding of Information Technology, Databases, and Statistical Processes
• Strong knowledge with IT equipment, hardware, and software 
• Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)

Reporting Function:

The Analyst reports directly to the Quality & Privacy Officer. The role of the Data Improvement Specialist does not have any Supervisory responsibility. The role works with both internal and external customers and interacts with all levels within the organization.

Working Conditions and Physical Requirements:

• Day shifts (Monday – Friday) with the ability to work excess/overtime hours where required
• 7 months Contract
• Able to sit and/or stand for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Computer screen use (multiple screens if applicable) for prolonged periods of time
• Average amount of physical effort is required. Requires the ability of handling light and moderate weight objects including equipment, IS equipment (printers, etc.) and office supplies
• Vehicle travel to all organization sites is required to support all users

Ship Values:

• Compassion, Hope, Inclusive, Respect, Professional

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. 

Monday – Friday | 8:30am - 4:30pm
Non-Union | 37.5 hours per week