Supervisor, Peel Youth Village

About the Job:

Reporting to the Manager of Peel Youth Village, the Supervisor of Peel Youth Village is responsible for providing supervision and mentorship to staff in a program that is located in Mississauga and incorporates both housing and a community centre. The housing component is for homeless youth between the ages of 16-24 and the community centre serves residents and the surrounding neighbourhood.

The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.

Duties and Responsibilities:

• Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff 
• Developing and fostering a unionized staff team which effectively functions to meet the program goals 
• Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement 
• Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals 
• Prioritizing and assigning shift responsibilities and duties to team members 
• Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach 
• Ensure staff adhere to policies, procedures, and/or the collective agreement 
• Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals  
• Maintain a conducive environment to allow for psychological stabilization in a person centered program that operates 24/7 
• Provide direction to develop individual person centered service plans addressing the immediate short term needs, along with clinical and psychosocial supports 
• Liaise with community support and partners 
• Act as the On-Call responder for other 24/7 programs 
• Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values 
• Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards 
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety 
• Perform additional duties as required/delegated  

Qualifications:

• Post-secondary education in Social Work, Social Services, Health Services, or equivalent 
• 3+ years' experience supporting youth or the homeless population 
• 2+ years' experience in a supervisory capacity 
• Knowledge and experience within a unionized environment 
• Knowledge of mental health and addictions/justice support services 
• Individual and group counselling skills 
• Excellent assessment, risk management, and consultation skills 
• Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention 
• Knowledge and commitment to the values of psychosocial rehabilitation and recovery-oriented practices 
• Proven experience with the mental health population while collaborating with partners and other community resources 
• Excellent time management, communication, people management, etc. 
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment 
• A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage 
• Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.) 
• Valid Certification in First Aid & CPR 
• Training in ASIST and CPI 

Working Conditions and Physical Requirements:

• Monday to Friday Schedule Shift (Rotation of 7:30am-4pm and 12pm-8:30pm) with the requirement to work weekends based upon program circumstances 
• Excess/overtime hours may be required where required 
• Able to sit for prolonged periods of time 
• Able to answer and communicate telephone calls and general computer use 
• Able to lift up to 20lbs (product, documents, etc.) 
• Able to walk up/downstairs regularly (building inspections, site meetings, unit inspections, etc.) 
• Vehicle travel to community sites, SHIP Locations as necessary 

Ship Values:

• Compassion, Hope, Inclusive, Respect, Professional 

About us:

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families

Accessibility

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

 Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices

 Application Instructions

Interested candidates are encouraged to apply before October 9, 2026

Why Work For Us?

Our Vision
  Quality Housing, Quality Services, Quality Lives

Our Mission
  To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
  Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

Our Commitment
  People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

• Competitive Salaries with Annual Performance Reviews
• Comprehensive Health Plans
• Group RRSP (5% Employer Contributions)
• 12 Paid Health & Wellness Days
• 10 Paid Vacation Days
• 3 Paid Personal/Floating Holidays
• Generous Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program
• Company Culture to be Proud of
• Possibility to Create a Real Impact

35+
  Years focused on Clients, Tenants, Staff and Families

4,000+
  Clients and Residents served annually

17
  Programs and Service offerings in Southern Ontario

300+
Dedicated, Respectful, Compassionate and Professional Employees

Monday to Friday Schedule Shift (Rotation of 7:30am-4pm and 12pm-8:30pm)
Non-Union | 37.5 hours per week