Jobs in Canada

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Added 2 mins ago
CO
Public Service Librarian
City of Windsor
Windsor, ON
- Temporary
assuming administrative responsibilities as delegated by the manager;
Added 2 mins ago
CO
Bookmobile Driver/Clerk
City of Windsor
Windsor, ON
- Part-time
Added 2 mins ago
A
Senior Superintendent
Amico
Mississauga, ON
- Full-time
Organizing/Preparing administrative documents.
Added 2 mins ago
Q
Field Inspector
Quiktrak
Swan River, MB
- Contract
Added 2 mins ago
P
Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- Full-time
Added 2 mins ago
A
Property Administrator (User Experience Partner)
Allied
Montreal, QC
- Full-time
2+ years of experience working in a customer-driven administrative role.
Added 2 mins ago
W
On-Call Casual Reception
Wasauksing
Parry Sound, ON
- Full-time
…Department. The position provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative…
Added 2 mins ago
W
IT Technician
Wasauksing
Parry Sound, ON
- Full-time
Added 2 mins ago
W
Visiting Nurse Practitioner (NP)
Wasauksing
Parry Sound, ON
- Full-time
Wasauksing First Nation is accepting applications for a Visiting Visiting Nurse Practitioner. Under administrative direction and within the scope of practice a Visiting Nurse Practitioner,…
Added 2 mins ago
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Housing Assistant
Wasauksing
McDougall, ON · Parry Island, Ontario
- Full-time
…Assistant. This is a full-time position responsible for providing administrative, program, and operational support to the Housing Department. Reporting to the Housing Supervisor, the…
Added 2 mins ago
VP
Operations & Quality Lead
Veterinary Purchasing Co. Ltd.
Moncton, NB
- Full-time
Added 2 mins ago
EV
January 2027 Business Administration (Maintenance Excellence) Co-op
Elk Valley Resources
Sparwood, BC
- $4,117 to $5,192 CAD / month
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Calgary, AB
- Full-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Regina, SK
- Part-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Full-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Regina, SK
- Full-time
Added 2 mins ago
SD
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps plein jour Embauche feu vert
Shoppers Drug Mart
Repentigny, QC
- Full-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
AB
- Part-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
Added 2 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Leduc, AB
- Part-time
Added 2 mins ago
SD
Commis(e) du comptoir postal, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Added 2 mins ago
SD
Commis(e) du comptoir postal, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Added 2 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
Added 2 mins ago
VH
Research Associate (Permanent Full-Time)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…collection and analysis, client and provider engagement, and administrative activities. This is an exciting opportunity to conduct homecare research and to work alongside experts, including…

ShipTime

Technical Support Specialist

Oakville, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Experience: 2-5 years experience in Technical Support related roles
Posting language: English
Posted: Oct 9, 2026

Original job description

Key Responsibilities:

Work closely with our Heroic Support team to investigate, troubleshoot, and resolve escalated technical issues.
Take ownership of support tickets from initial investigation through resolution, ensuring timely follow-up and clear communication.
Independently diagnose issues involving our platform, carrier connections, APIs, and eCommerce integrations.
Analyze application logs, API requests/responses, and system behaviour to identify root causes before escalating to Development when necessary.
Assist customers and developers through technical calls with API connections, plugins, and integrations.
Manage internal IT inventory, company devices, and equipment provisioning for employee onboarding and offboarding.
Provide general internal IT support, including hardware, software, and workstation troubleshooting.
Utilize GitHub, AI tools, and technical documentation to research issues, improve workflows, and collaborate with Development.
Create and maintain troubleshooting guides, technical documentation, and knowledge base articles.
Identify recurring issues and proactively recommend improvements to support processes and the customer experience.

Qualifications:

Strong technical troubleshooting and analytical skills, with a demonstrated ability to independently research and solve problems.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Experience supporting SaaS platforms, web applications, or other software-based products.
Familiarity with eCommerce platforms such as Shopify and WooCommerce.
Understanding of REST APIs, JSON, HTTP requests, and common integration issues.
Familiarity with GitHub and AI-powered tools such as ChatGPT, GitHub Copilot, or similar solutions.
General knowledge of computer hardware, operating systems, and IT troubleshooting.
Strong organizational skills, attention to detail, and the ability to manage competing priorities.
A proactive, accountable, and resourceful mindset, with the initiative to investigate unfamiliar issues and see them through to resolution.

Skills:

2-5 years experience in Technical Support related roles
Excellent English and French verbal and written communication skills
Experience with SQL, including querying and investigating database records.
Familiarity with Java, JavaScript, HTML/CSS, or other programming languages.
Experience with Postman, application logs, or API troubleshooting tools.
Experience with IT asset management, equipment provisioning, or employee onboarding/offboarding.
Experience with HubSpot, Zendesk, Freshdesk, or similar ticketing platforms.
Experience in shipping, logistics, or eCommerce technology.

What we offer:

We’re in this together - our success relies on working together as a team with other departments and we promote a highly supportive and respectful environment
FUN! - You’ll have the opportunity to work each day with fun, passionate individuals. Whether it’s a summer outing or friendly competitive contests there’s always a company event on-going.
Engage with customers and partners from across the country, spanning many industries.

Benefits:

Full benefits package (vision, dental, etc.)
Paid Vacation Time
Company Events
On-site parking

About the role

Job Type: Full-Time

Salary: $50,000-60,000 CAD/year

Remote Work: Hybrid

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More about this job

Responsibilities

The Technical Support Specialist will troubleshoot and resolve escalated technical issues while managing internal IT inventory and equipment provisioning. They will also create technical documentation and collaborate with the development team to improve support processes.

Requirements

Candidates must have 2-5 years of experience in technical support and proficiency with REST APIs, SQL, and web technologies. Strong analytical, communication, and organizational skills are required to manage support tickets and provide internal IT assistance.

Skills

Technical troubleshooting
API integration
REST APIs
SQL
Java
JavaScript
HTML
CSS
GitHub
Postman
IT asset management
Customer service
SaaS support
eCommerce platforms
Troubleshooting
Analytical skills

Benefits

Vision insurance
Dental insurance
Paid vacation time
Company events
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Shopify
WooCommerce
REST APIs
JSON
HTTP
GitHub
ChatGPT
GitHub Copilot
SQL
Java
JavaScript
HTML
CSS
Postman
HubSpot
Zendesk
Freshdesk
IT Inventory
Troubleshooting
API
eCommerce
Logistics
Hardware
Software
Workstation
Database
Provisioning
Onboarding

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