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Added 2 mins ago
D
Administrative assistant
Dexterra
Yellowknife, NT
- From $36 CAD / hour
- Full-time
- On-site
Added 44 mins ago
FH
Cardiology Technologist (Diploma), Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $37.42 to $46.74 CAD / hour
- Part-time
Enters patient test information as per department protocols, into Meditech to provide Electronic Health Records database for client/patient files.
Added 44 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
…data compilation, documentation and entry into the ACS NSQIP database of all eligible surgeries for the hospital. The SCR works closely with the members of the Department of Surgery to…
Added 1 hour ago
DS
Cybersecurity specialist
D3 Security Management Systems Inc
Vancouver, BC
- From $53.84 CAD / hour
- Full-time
- Contract
- On-site
Added 1 hour ago
UP
Office administrative assistant
Unity Pacific Immigration and Visa Services Inc.
Sooke, BC
- From $25 CAD / hour
- Full-time
- On-site
Added 1 hour ago
L
Senior buyer - retail or wholesale
Lowebuys
Edmonton, AB
- $37.5 to $39 CAD / hour
- Full-time
- On-site
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Mississauga, ON
- Full-time
…Skills, DW/BI Knowledge OLPT, DW/BI Knowledge OLAP, Relational Database Knowledge - Tables, Relations, Types, Database Model 3NF, Database Model Dimensional, Database Model STAR, Database…
Added 1 hour ago
V
Intern - Technology
Virtusa
Toronto, ON
- Internship
Database maintenance and configuration management
Added 1 hour ago
V
Architect
Virtusa
Toronto, ON
- Full-time
Experienced Java Developer with 15+ years of expertise in designing, developing, and maintaining enterprise-grade applications, specifically within Online Banking for Business (OLBB)…
Added 1 hour ago
V
Architect
Virtusa
Toronto, ON
- Full-time
Job Summary: Experienced Java Developer who has previous experience in Online Banking for BusinessOLBB with 15 years of expertise in designing developing and maintaining enterprisegrade…
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
We are looking for a highly skilled Senior KDB Developer to join our engineering team. The ideal candidate will have strong expertise in kdb+/q, real-time data processing, time-series…
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Drive database migration initiatives, preferably with hands-on experience migrating from IBM DB2 to Oracle Database.
Added 1 hour ago
OI
Senior Software Engineer
Oryn, Inc.
Mississauga, ON
- Full-time
Hands-on experience in Back-End Web Development, including APIs, microservices, and database integration.
Added 1 hour ago
SS
IT Manager
SysGen Solutions Group
Calgary, AB
- Full-time
Added 1 hour ago
M
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
- Full-time
…customers to design and deliver data platform, analytics, and database solutions that enable production-scale AI and agent scenarios. You’ll lead technical engagements across architecture…
Added 1 hour ago
V
Architect
Virtusa
Toronto, ON
- Full-time
Added 1 hour ago
V
Java Developer
Virtusa
Mississauga, ON
- Full-time
5+ years of hands on experience in building an enterprise scale highly componentized application using Java, Spring Boot, Microservices, Database and using latest technologies.
Added 1 hour ago
V
Intern - Technology
Virtusa
Toronto, ON
- Internship
Database maintenance and configuration management
Added 1 hour ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 1 hour ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 1 hour ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…requirements, use cases, user stories, acceptance criteria, database analysis, SQL, requirements workshops, JAD sessions, and tools such as JIRA, Confluence, Azure DevOps, Visio,…
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Added 1 hour ago
EG
Route Supervisor
Emterra Group
Barrie, ON · Greater Barrie Metropolitan Area
- Full-time
Intermediate database, spreadsheet, and word processing skills within a Microsoft environment
Added 1 hour ago
SM
Decision Support Analyst Decision Support
St. Michael's Hospital
Toronto, ON
- Full-time
Extracts, transforms and analyzes complex information from a variety of database servers and clinical systems.
Added 1 hour ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with database analysis and SQL language.

ShipTime

Technical Support Specialist

Oakville, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Experience: 2-5 years experience in Technical Support related roles
Posting language: English
Posted: Oct 9, 2026

Original job description

Key Responsibilities:

Work closely with our Heroic Support team to investigate, troubleshoot, and resolve escalated technical issues.
Take ownership of support tickets from initial investigation through resolution, ensuring timely follow-up and clear communication.
Independently diagnose issues involving our platform, carrier connections, APIs, and eCommerce integrations.
Analyze application logs, API requests/responses, and system behaviour to identify root causes before escalating to Development when necessary.
Assist customers and developers through technical calls with API connections, plugins, and integrations.
Manage internal IT inventory, company devices, and equipment provisioning for employee onboarding and offboarding.
Provide general internal IT support, including hardware, software, and workstation troubleshooting.
Utilize GitHub, AI tools, and technical documentation to research issues, improve workflows, and collaborate with Development.
Create and maintain troubleshooting guides, technical documentation, and knowledge base articles.
Identify recurring issues and proactively recommend improvements to support processes and the customer experience.

Qualifications:

Strong technical troubleshooting and analytical skills, with a demonstrated ability to independently research and solve problems.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Experience supporting SaaS platforms, web applications, or other software-based products.
Familiarity with eCommerce platforms such as Shopify and WooCommerce.
Understanding of REST APIs, JSON, HTTP requests, and common integration issues.
Familiarity with GitHub and AI-powered tools such as ChatGPT, GitHub Copilot, or similar solutions.
General knowledge of computer hardware, operating systems, and IT troubleshooting.
Strong organizational skills, attention to detail, and the ability to manage competing priorities.
A proactive, accountable, and resourceful mindset, with the initiative to investigate unfamiliar issues and see them through to resolution.

Skills:

2-5 years experience in Technical Support related roles
Excellent English and French verbal and written communication skills
Experience with SQL, including querying and investigating database records.
Familiarity with Java, JavaScript, HTML/CSS, or other programming languages.
Experience with Postman, application logs, or API troubleshooting tools.
Experience with IT asset management, equipment provisioning, or employee onboarding/offboarding.
Experience with HubSpot, Zendesk, Freshdesk, or similar ticketing platforms.
Experience in shipping, logistics, or eCommerce technology.

What we offer:

We’re in this together - our success relies on working together as a team with other departments and we promote a highly supportive and respectful environment
FUN! - You’ll have the opportunity to work each day with fun, passionate individuals. Whether it’s a summer outing or friendly competitive contests there’s always a company event on-going.
Engage with customers and partners from across the country, spanning many industries.

Benefits:

Full benefits package (vision, dental, etc.)
Paid Vacation Time
Company Events
On-site parking

About the role

Job Type: Full-Time

Salary: $50,000-60,000 CAD/year

Remote Work: Hybrid

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More about this job

Responsibilities

The Technical Support Specialist will troubleshoot and resolve escalated technical issues while managing internal IT inventory and equipment provisioning. They will also create technical documentation and collaborate with the development team to improve support processes.

Requirements

Candidates must have 2-5 years of experience in technical support and proficiency with REST APIs, SQL, and web technologies. Strong analytical, communication, and organizational skills are required to manage support tickets and provide internal IT assistance.

Skills

Technical troubleshooting
API integration
REST APIs
SQL
Java
JavaScript
HTML
CSS
GitHub
Postman
IT asset management
Customer service
SaaS support
eCommerce platforms
Troubleshooting
Analytical skills

Benefits

Vision insurance
Dental insurance
Paid vacation time
Company events
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Shopify
WooCommerce
REST APIs
JSON
HTTP
GitHub
ChatGPT
GitHub Copilot
SQL
Java
JavaScript
HTML
CSS
Postman
HubSpot
Zendesk
Freshdesk
IT Inventory
Troubleshooting
API
eCommerce
Logistics
Hardware
Software
Workstation
Database
Provisioning
Onboarding

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